4 Replies Latest reply on Aug 11, 2015 10:39 AM by mikec_intel

    NUC5i5RYK wont shut down

    philly4

      I have Windows 10 installed and working reasonably well, except that it won't actually turn off when clicking "Shut Down".  The computer does everything you would expect when shutting down to include turning off the monitors, but the blue power light stays on and it becomes unresponsive until you hold the power button down for 5 seconds which causes the power to turn off.  Anybody else have this issue?  Any ideas?  Thanks.

       

       

      Windows 10 Pro

      Bios: 0348

      Chipset: 10.1.1.8

      Intel ME 11.0.0.1158

      Graphics: 15.40.3.4248

      Intel Ready Mode: 1.1.70.506

      Bluetooth: 17.1.1504.05

      Wireless: 18.11

      LAN 20.2

        • 1. Re: NUC5i5RYK wont shut down
          philly4

          I think this is due to a wifi driver issue.

          • 2. Re: NUC5i5RYK wont shut down
            dougho

            FWIW, I just upgraded my very similar NUC5i5RYH from Windows 8.1 to Windows 10 and I have no trouble with Shutdown.  I do NOT run Intel Ready Mode (have you tried disabling that temporarily?), and I did not install any drivers after the upgrade (before the upgrade I probably had slightly earlier versions of chipset/ME/graphics/wireless(17.16)/LAN & CIR - not Bluetooth since Windows seems to pick up something automatically and I rarely use it).

            Update: I've since re-installed latest chipset/CIR/LAN & BIOS - shutdown still works fine.  I have no idea what should be run within the ME zip, and I hesitate to install latest wireless since you thought that might be the trouble.  My graphics version from Microsoft is 4256 although Control Panel-Programs still shows Intel's 4222 which I was running on Windows 8.1 before upgrade.  (I haven't yet noticed "flickering" trouble after resume from sleep which had been a problem on my 1920x1200 monitor using various graphics drivers under Windows 8.1.)

            • 3. Re: NUC5i5RYK wont shut down
              philly4

              Thanks.  Uninstalling the WIFI driver fixed the shutdown issue.  It actually was causing the computer to hang at other times as well...not just shut down.  I'm still having other driver issues though.

              • 4. Re: NUC5i5RYK wont shut down
                mikec_intel

                Please reset BIOS settings; then, run Microsoft® Windows update.

                Mike C