10 Replies Latest reply on Jan 20, 2016 11:43 AM by jonathan_intel

    Windows 10 crash because of AC7265's driver while shutting down or getting sleep

    Yangff

      Hi,

       

      My windows 10 usually crashes while shutting down or getting sleep.

      And leave a bug check, like this.

      BugCheck 9F, {3, ffffe00082bdb060, ffffd0006e0ae990, ffffe0008301f530}

      Implicit thread is now ffffe000`8332c040
      Probably caused by : ndis.sys ( ndis!ndisQuerySetMiniportEx+14d )

       

      Memory Dump (min)

      Microsoft OneDrive - Access files anywhere. Create docs with free Office Online.

       

      By using windbg,

       

      0: kd> !irp ffffe001e2a214e0
      Irp is active with 4 stacks 2 is current (= 0xffffe001e2a215f8)
      No Mdl: No System Buffer: Thread 00000000:  Irp stack trace. 
           cmd  flg cl Device   File     Completion-Context
      [N/A(0), N/A(0)]
                  0  0 00000000 00000000 00000000-00000000 

         Args: 00000000 00000000 00000000 00000000
      >[IRP_MJ_POWER(16), IRP_MN_SET_POWER(2)]
                  0  0 ffffe001ddc8e050 00000000 00000000-00000000   
             Unable to load image \SystemRoot\System32\drivers\Netwtw02.sys, Win32 error 0n2
      *** WARNING: Unable to verify timestamp for Netwtw02.sys
      *** ERROR: Module load completed but symbols could not be loaded for Netwtw02.sys
      \Driver\Netwtw02
         Args: 00014400 00000001 00000004 00000002
      [IRP_MJ_POWER(16), IRP_MN_SET_POWER(2)]
                  0 e1 ffffe001ddced4c0 00000000 fffff80042f22c98-ffffe001da8eac00 Success Error Cancel pending
              \Driver\vwifibus nt!PopRequestCompletion
         Args: 00014400 00000001 00000004 00000002
      [N/A(0), N/A(0)]
                  0  0 00000000 00000000 00000000-ffffe001da8eac00 

         Args: 00000000 00000000 00000000 00000000

       

      There seems to be some bug of driver.

       

      I've upgraded to latest version of driver(18.12.0.3) and it still happened. (version of memdump's driver is 17.xx)

        • 1. Re: Windows 10 crash because of AC7265's driver while shutting down or getting sleep
          jonathan_intel

          Hello Yangff,

           

          When you use Intel® PROSet/Wireless Software for Windows® 10, version 18.12.0, the driver version shown in device manager for the Intel® Dual Band Wireless-AC 7265 should be 18.12.0.3. Please confirm if this is the case, or not.

           

          Also, you might want to do a clean install of the Wireless driver, to discard driver problems.

           

          - Go to your System Settings, Installed apps and features, then Uninstall "Intel® PROSet/Wireless Software", if it is installed. When prompted, choose the option to "Discard settings".

          - In Device Manager - Network Adapters, right click on the Intel® Dual Band Wireless-AC 7265 and Uninstall it. Make sure you mark the option to "Delete the driver software for this device".

          - Reboot the PC or scan for hardware changes, check device manager again and if an older driver is detected and installed, repeat the actions to uninstall and delete it as well. Repeat this process until the OS does not allow deleting the driver, or until the controller shows as Unknown Device.

          - Install the driver 18.12.0 you downloaded before.

           

          If the issue persists after the driver is reinstalled, go to Device Manager, open the Intel® Dual Band Wireless-AC 7265 properties, in the Power Management tab, toggle off/on the option "Allow the computer to turn off this device to save power" and check if the issue is resolved.

          • 2. Re: Windows 10 crash because of AC7265's driver while shutting down or getting sleep
            gootdude

            I have seen the same issue for the entirety of the Windows 10 Technical Preview while using a 7265AC. Whenever the device goes to sleep, the 7265AC is reported in event viewer as constantly restarting the adapter due to detected problems, and then will randomly crash the entire system.


            Analysis of crashdump showed the Netwtw02 driver to blame:

             

            *******************************************************************************

            *                                                                             *

            *                        Bugcheck Analysis                                    *

            *                                                                             *

            *******************************************************************************

             

             

            DRIVER_POWER_STATE_FAILURE (9f)

            A driver has failed to complete a power IRP within a specific time.

            Arguments:

            Arg1: 0000000000000003, A device object has been blocking an Irp for too long a time

            Arg2: ffffe00177b3e060, Physical Device Object of the stack

            Arg3: ffffd0004281b990, nt!TRIAGE_9F_POWER on Win7 and higher, otherwise the Functional Device Object of the stack

            Arg4: ffffe0017aa76bb0, The blocked IRP

             

            Debugging Details:

            ------------------

             

            DRVPOWERSTATE_SUBCODE:  3

            IMAGE_NAME:  pci.sys

            DEBUG_FLR_IMAGE_TIMESTAMP:  55a5ba1c

            MODULE_NAME: pci

            FAULTING_MODULE: fffff800738d0000 pci

            DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT

            BUGCHECK_STR:  0x9F

            PROCESS_NAME:  System

            CURRENT_IRQL:  2

            ANALYSIS_VERSION: 6.3.9600.17336 (debuggers(dbg).150226-1500) amd64fre

            DPC_STACK_BASE:  FFFFD00042822FB0

            STACK_TEXT: 

            ffffd000`4281b958 fffff803`0b03792e : 00000000`0000009f 00000000`00000003 ffffe001`77b3e060 ffffd000`4281b990 : nt!KeBugCheckEx

            ffffd000`4281b960 fffff803`0b03784e : ffffe001`7be0ad50 ffffd000`4281bb44 00000000`00000000 00000000`00000001 : nt!PopIrpWatchdogBugcheck+0xde

            ffffd000`4281b9c0 fffff803`0ae6621a : ffffe001`7be0ad88 00000000`000edde2 ffffd000`4281bb18 00000000`00035ade : nt!PopIrpWatchdog+0x32

            ffffd000`4281ba10 fffff803`0af66f7a : ffffd000`427ac180 ffffd000`427ac180 ffffd000`427b8bc0 ffffe001`7d122080 : nt!KiRetireDpcList+0x42a

            ffffd000`4281bc60 00000000`00000000 : ffffd000`4281c000 ffffd000`42816000 00000000`00000000 00000000`00000000 : nt!KiIdleLoop+0x5a

             

            STACK_COMMAND:  kb

            FOLLOWUP_NAME:  MachineOwner

            IMAGE_VERSION:  10.0.10240.16390

            FAILURE_BUCKET_ID:  0x9F_3_Netwtw02_IMAGE_pci.sys

            BUCKET_ID:  0x9F_3_Netwtw02_IMAGE_pci.sys

            ANALYSIS_SOURCE:  KM

            FAILURE_ID_HASH_STRING:  km:0x9f_3_netwtw02_image_pci.sys

            FAILURE_ID_HASH:  {4d0ff5c1-e6ce-9286-9eb6-7f7e1c6199ad}

             

            Followup: MachineOwner

            ---------

            • 3. Re: Windows 10 crash because of AC7265's driver while shutting down or getting sleep
              DinoCaputo

              I get BSOD daily on Lenovo X1 Carbon running Windows 10.  I'm running latest driver.  This driver really needs to be updated to fix this issue.  Happy to provide further details to get this fixed ASAP as current situation unacceptable.

              • 4. Re: Windows 10 crash because of AC7265's driver while shutting down or getting sleep
                DinoCaputo

                I should also add that QoS DCSP marking is flaky on with this driver as well.  It intermittently works.

                Anyone from Intel care to reply?

                • 5. Re: Windows 10 crash because of AC7265's driver while shutting down or getting sleep
                  jonathan_intel

                  Hello DinoCaputo,

                   

                  The first action to try is to do a Clean installation of the most recent driver found at Intel® Download Center, following the steps previously provided.

                   

                  Download Intel® PROSet/Wireless Software for Windows® 10

                   

                  If the issue persists, go the Intel® Dual Band Wireless-AC 7265 Properties (in Device Manager), in the "Power Management" tab and toggle Off/On the option "Allow the computer to turn off this devices to save power". Then check if the behavior changes.

                  • 6. Re: Windows 10 crash because of AC7265's driver while shutting down or getting sleep
                    DinoCaputo

                    I've completed this step successfully and the BSOD's are still occurring.  I've have toggled power management and left it off on the interface.  Any further thoughts?

                    • 7. Re: Windows 10 crash because of AC7265's driver while shutting down or getting sleep
                      jonathan_intel

                      In your case, we advise you to use the previous version of the Intel® PROSet/Wireless Software for Windows® 10, or use the most recent available from your Computer Manufacturer.

                       

                      If you are trying the Generic version from Intel® Download Center, please use version 18.21.0: Download Intel® PROSet/Wireless Software for Windows® 10


                      These are the steps to remove existing versions and do a clean installation:

                       

                      - Go to your System Settings, Installed apps and features, then Uninstall "Intel® PROSet/Wireless Software", if it is installed. When prompted, choose the option to "Discard settings".

                      - In Device Manager - Network Adapters, right click on the Intel® Dual Band Wireless-AC 7265 and Uninstall it. Make sure you mark the option to "Delete the driver software for this device".

                      - Reboot the PC or scan for hardware changes, check device manager again and if an older driver is detected and installed, repeat the actions to uninstall and delete it as well. Repeat this process until the OS does not allow deleting the driver, or until the controller shows as Unknown Device.

                      - Install the driver you downloaded before.

                      • 8. Re: Windows 10 crash because of AC7265's driver while shutting down or getting sleep
                        CrossFitFreedom

                        How many more weeks/months have to pass before you guys come up with a viable solution for this garbage wireless adapter? Many of us bought machines without ethernet based on the advertised reliability of your dual band wireless adapters. I can't speak for everyone here but i personally spent a small fortune on my ultrabook and this has been the biggest disappointment.

                         

                        I read review after review before purchasing and all that anyone talked about was intels skylake processor which makes me wonder if intel and pc manufactures pay these guys. How could they not have experienced these connection issues?

                         

                        If you think I'm going to attach a USB WiFi dongle/extender/adapter/tether/duct taped coat hanger to this thing your stuck in 1998. You wouldn't put a cassette player in a tesla would you?

                         

                        The amount of threads on various support forums including intels regarding this issue is staggering. I thought i was inconvenienced, schools, businesses etc bought dozens if not hundreds of machines with this adapter installed and the best advice you can give these institutional clients is uninstall/reinstall? That's like my company's IT guy asking if i restarted my desktop when tell him it's taking too long to boot!? If you can't adequately service these institutions what chance do individuals like myself have at recurving an immediate fix!?

                         

                        I'm over it. HPs, Asuss(Asuss', Asus'ss...?), Lenovos and Intels support can go to "D-ell". You guys should seriously reconsider the word "support" in your job title. How in the hell is HPs warranty dept going to tell me they haven't heard of any issues relating to intels wireless adapter? I'm going to pull this adapter out like tom hanks pulled that cavity in cast away. And unless you want to me send me the 2015 ac-8260, 3165 or tri blend 17265 im going with your #1 competitor. And when my new wireless adapter is finally clocking speeds that your bs product brief claims im going to screen shot it and copy/paste the crap out of it and let the world know the $20 piece of garbage you put in my ferrari ultrabook is just that!

                         

                        And please for the love of God, do not reply with advanced adapter settings like change power sleep mode, fat channel intolerant, HT mode or your classic go-to...uAPSD. Unless you have a VIABLE SOLUTION don't say anything. I'll take that as "we sell bad products for a profit" and go about my business.

                         

                        I feel better already

                        • 10. Re: Windows 10 crash because of AC7265's driver while shutting down or getting sleep
                          jonathan_intel

                          Hello,

                           

                          If your Intel® Dual Band Wireless-AC 7265 is having issues when shutting down or going/resuming from sleep, please update to the most recent version of Intel® PROSet/Wireless Software for Windows® 10, currently 18.32.0, which includes various fixes for this type of condition:

                           

                          Drivers & Software