4 Replies Latest reply on Aug 13, 2015 4:31 PM by jonathan_intel

    Intel AC 3160 will not download any faster then about 16mbs.

    mamcdonald

      My Dell Inspiron 7000 series has a Intel AC 3160 that will not download any faster then about 16mbs. A comcast rep used his laptop on wireless and it ht 70mbs. What do I have to change to take achieve the same download speeds?

      I should note I ran the Windows update utility, went to the driver and tried to update it, its states its at the latest. Windows firewall is off fr the private network.

        • 1. Re: Intel AC 3160 will not download any faster then about 16mbs.
          jonathan_intel

          Hello Mamcdonald,

           

          Connectivity issues may be caused by different factors. Please apply the following actions to prevent the most common reasons:

           

          - Contact the Computer Manufacturer Support and make sure you are using the most current driver recommended for your system. As second option, you can use Intel® Driver Update Utility to obtain the most recent drivers from Intel Download Center.

           

          - Apply the configuration from the advisory: Wireless Networking — What are the Recommended Settings for 802.11n Connectivity?

           

          - Disable Bluetooth and check if this helps with the connection. This is normally done with a switch in the chassis of the PC, or with a keyboard combination. It can be also be done in the OS configuration.

           

          For further assistance we will need additional information:

           

          - Was the adapter built from factory into your computer?

          - Does the issue happen in 5 GHz networks?

          - Operating System version (32 or 64 bit)

          - Driver version shown in device manager

          - Wireless Access Point (router) model and firmware version.

          • 2. Re: Intel AC 3160 will not download any faster then about 16mbs.
            mamcdonald

            Hi Johnathon,

             

              First let me thank you for the reply.

             

            1. I do have the latest driver from Intel, I used Intel Driver Update Utility, it brought me to 18.12.0.3

            2. I reviewed the advisory you mention, and went through this guide I read in a previous post on this topic you were a part of, its a simple read with screen shots... :http://www.msi.com/pic/faq/10015790@2014-1114-0153-309200@faq_0000000001178_en.pdf

            3. I Disabled bluetooth

            4. I updated my BIOS

            5. To answer your questions

            - Was the adapter built from factory into your computer? Yes

            - Does the issue happen in 5 GHz networks? I'm using a ZOOM router/modem it cannot use 5 GHZ, but from what I read 2.4 GHz is best, here is mine...Zoom Telephonics - N300 Cable Modem/Router

            - Operating System version (32 or 64 bit) Was using Windows 8.1 64 bit when issue was noticed, just upgraded to Windows 10, issue still present

            - Driver version shown in device manager 18.12.0.3

            - Wireless Access Point (router) model and firmware version. N300 Cable Modem/Router Model 5354, Comcast updates the firmware on this model automatically

            • 3. Re: Intel AC 3160 will not download any faster then about 16mbs.
              mamcdonald

              Hi Johnathon,

               

                First let me thank you for the reply.

               

              1. I do have the latest driver from Intel, I used Intel Driver Update Utility, it brought me to 18.12.0.3

              2. I reviewed the advisory you mention, and went through this guide I read in a previous post on this topic you were a part of, its a simple read with screen shots...:http://www.msi.com/pic/faq/10015790@2014-1114-0153-309200@faq_0000000001178_en.pdf

              3. I Disabled bluetooth

              4. I updated my BIOS

              5. To answer your questions

              - Was the adapter built from factory into your computer? Yes

              - Does the issue happen in 5 GHz networks? I'm using a ZOOM router/modem it cannot use 5 GHZ, but from what I read 2.4 GHz is best, here is mine...Zoom Telephonics - N300 Cable Modem/Router

              - Operating System version (32 or 64 bit) Was using Windows 8.1 64 bit when issue was noticed, just upgraded to Windows 10, issue still present

              - Driver version shown in device manager 18.12.0.3

              - Wireless Access Point (router) model and firmware version. N300 Cable Modem/Router Model 5354, Comcast updates the firmware on this model automatically

              • 4. Re: Intel AC 3160 will not download any faster then about 16mbs.
                jonathan_intel

                Since you are using a single-band Wireless-N router, you can adjust the Advanced properties of the Wireless Adapter, this may help you get better connection to 802.11n networks.

                 

                802.11n channel width for band 2.4: 20 MHz.

                802.11n channel width for band 5.2: Auto (not in 20 MHz only)

                Fat channel intolerant: Disabled

                Roaming aggressiveness: Medium/low or lowest.

                Throughput enhancement: Disabled

                Transmit power: Highest

                Wireless mode: 802.11 a/b/g

                 

                Also, try the following to limit 802.11ac features and improve 802.11n connectivity:

                 

                HT mode: HT mode

                uAPSD: Disabled

                 

                Additionally, set your wireless power plan to Maximum Performance. This is done by going to the Windows* Power Options - Change plan settings - Advanced power settings, and set the Wireless adapter to Maximum Performance, when plugged in and on battery.

                 

                Please let us know if there is any change in the behavior after the actions recommended.