5 Replies Latest reply on Oct 26, 2015 10:18 AM by mikec_intel

    intel graphics display driver problem after windows 10 upgrade




      I am using Dell inspiron N4050 laptop. Recently i have upgraded my OS from Windows 7 to Windows 10. After the upgrade i was unable to get screen resolution for 1399x768.

      the driver display installed shows Microsoft Basic Display Adapter. i tried to install Intel(R) HD Graphics 3000 which was the display before the upgrade. but after install still device manager shows Microsoft Basic Display Adapter. I run the windows update and through windows update, the driver shows successfully installed but still device manager shows Microsoft Basic Display Adapter installed. I cant get the resolution for 1366x768.


      please someone help me..


      below is the system details and driver details from Dxdiag.


      Time of this report: 8/2/2015, 20:54:37

                   Machine name: SOFTWARE-UPDATE

               Operating System: Windows 10 Pro 32-bit (10.0, Build 10240) (10240.th1_st1.150717-1719)

                       Language: English (Regional Setting: English)

            System Manufacturer: Dell Inc.

                   System Model: Inspiron N4050

                           BIOS: BIOS Date: 03/23/12 14:05:23 Ver: 04.06.04

                      Processor: Intel(R) Core(TM) i5-2450M CPU @ 2.50GHz (4 CPUs), ~2.5GHz

                         Memory: 4096MB RAM

            Available OS Memory: 3494MB RAM

                      Page File: 2732MB used, 4344MB available

                    Windows Dir: C:\WINDOWS

                DirectX Version: 11.2

            DX Setup Parameters: Not found

               User DPI Setting: Using System DPI

             System DPI Setting: 120 DPI (125 percent)

                DWM DPI Scaling: UnKnown

                       Miracast: Not Available

      Microsoft Graphics Hybrid: Not Supported

                 DxDiag Version: 10.00.10240.16384 32bit Unicode




      DxDiag Notes


            Display Tab 1: No problems found.

              Sound Tab 1: No problems found.

              Sound Tab 2: No problems found.

                Input Tab: No problems found.




      DirectX Debug Levels


      Direct3D:    0/4 (retail)

      DirectDraw:  0/4 (retail)

      DirectInput: 0/5 (retail)

      DirectMusic: 0/5 (retail)

      DirectPlay:  0/9 (retail)

      DirectSound: 0/5 (retail)

      DirectShow:  0/6 (retail)




      Display Devices


                Card name: Microsoft Basic Display Adapter

             Manufacturer: Intel Corporation

                Chip type:

                 DAC type:

              Device Type: Display-Only Device

               Device Key: Enum\PCI\VEN_8086&DEV_0126&SUBSYS_05021028&REV_09

           Display Memory: 1746 MB

         Dedicated Memory: 0 MB

            Shared Memory: 1746 MB

             Current Mode: 1024 x 768 (32 bit) (64Hz)

             Monitor Name: Generic Non-PnP Monitor

            Monitor Model: unknown

               Monitor Id:

              Native Mode: unknown

              Output Type: Internal

              Driver Name:

      Driver File Version:  ()

           Driver Version:

              DDI Version: 11.2

           Feature Levels: 11.1,11.0,10.1,10.0,9.3,9.2,9.1

             Driver Model: WDDM 1.3

      Graphics Preemption: DMA

      Compute Preemption: DMA

                 Miracast: Not Supported

      Hybrid Graphics GPU: Not Supported

           Power P-states: Not Supported

        Driver Attributes: Final Retail

         Driver Date/Size: , 0 bytes

              WHQL Logo'd: n/a

          WHQL Date Stamp: n/a.


      please someone help....