1 2 3 4 Previous Next 54 Replies Latest reply on Mar 14, 2016 4:40 PM by mikec_intel

    Stick can't boot after upgrading windows 10.

    Geeek

      Hi Guys

       

      I encountered issue on intel compute stick (windows version) after upgrading windows 10.

      F8 key doesn't work, can't go to recovery partition and not able to refresh/ reset too.

      Pls advice if anyone encountered same issue as me.

      Thanks in advanced.

        • 1. Re: Stick can't boot after upgrading windows 10.
          opera33

          Same issue after I tried to upgrade to Windows 10 using Media Creation Tools, could not boot into my ICS, BSOD and not even going into Recovery..

          • 2. Re: Stick can't boot after upgrading windows 10.
            Ezekiel37

            I had the same problem, Windows support said to create a recovery USB of Windows 8.1 32 bit at:

             

            http://windows.microsoft.com/en-US/windows-8/create-reset-refresh-media

             

            From what others have said you then want to make sure you've applied all Intel updates and then when you update to Windows 10 do not click run or save to the C: but rather to a USB stick.

            • 3. Re: Stick can't boot after upgrading windows 10.
              Ezekiel37

              You just have to have the Windows product key in order to recover Windows 8.1 32 bit. I didn't see it anywhere on the box or in the paperwork. I guess I'll have to contact Intel's support Monday.

              • 4. Re: Stick can't boot after upgrading windows 10.
                Geeek

                All windows 8.1 product key is embedded in chip, you can dig it. but it won't work until you get into windows.

                I contacted Intel support and waiting for their reply. Hope they can do something as stick came with one year warranty.

                • 5. Re: Stick can't boot after upgrading windows 10.
                  snowywebb

                  I had a similar issue when the installation was complete which seemed to resolve itself when I shut the Stick down completely i.e. held the power button for 5 seconds then restarted.

                  • 6. Re: Stick can't boot after upgrading windows 10.
                    crn

                    Same issue on the work stick.  F8 menu porked as well.

                     

                    Home stick upgraded.

                    • 7. Re: Stick can't boot after upgrading windows 10.
                      crn

                      Recovery media is for 8.1 Core.  Not Bing. 

                      • 8. Re: Stick can't boot after upgrading windows 10.
                        Geeek

                        Let me tell you the end of story, Intel replied me today that upgrading window 10 avoid warranty and can't help the issue.

                        Wonder why they advertised windows 10 upgradable.

                        R.I.P My Intel Compute Stick...!!

                        • 9. Re: Stick can't boot after upgrading windows 10.
                          James_aus

                          Logged a case with Intel and received the following back:

                           

                          Hi James,

                           

                           

                           

                          Greetings from Intel® Customer Support! We are glad to be of service to

                           

                          you! Thank you for contacting Intel® Customer Support, and giving us the

                           

                          opportunity to be of service to you. We’re sorry about the trouble

                           

                          you’re experiencing. Please allow me to assist you with this issue.

                           

                           

                          With the installation of Windows 10 on the Compute Stick it has damaged

                           

                          or blow away the protected partition of the Compute Stick. I'm sorry to

                           

                          tell you you that the back-up cannot be recovered or be fix anymore. We

                           

                          would like to remind you that removing the pre-installed operating

                           

                          system and as well as installing another operating system  is not

                           

                          supported and voids the warranty. Where as the protected partitions have

                           

                          been modified, doing so it is not covered by the limited warranty.

                           

                           

                          Was I able to address your concern? Please do not hesitate to contact us

                           

                          again if you have other concern.

                           

                           

                          A separate email may be sent to you a few weeks from now for our online

                           

                          survey. If you are satisfied with our support, please score items with

                           

                          "Very Satisfied" and "Strongly Agree". We want to know your feedback so

                           

                          we could make our services better.

                           

                           

                          Thank you for your continued support.

                           

                           

                          Sincerely,

                           

                           

                          Intel® Customer Support

                           

                           

                          Meric I.

                          • 10. Re: Stick can't boot after upgrading windows 10.
                            James_aus

                            Did anyone with this issue also have problems with the Metro Apps not working?

                             

                            I installed the patch rather than return the stick for a replacement. However given the patch didn't affect the protected partition could this have caused additional problems for the Windows 10 install?

                            • 11. Re: Stick can't boot after upgrading windows 10.
                              Geeek

                              haha.. exactly same as their reply to me, seems Intel already prepare template to reply that kinda of issue..

                              Cheers.. James.!

                              • 12. Re: Stick can't boot after upgrading windows 10.
                                snowywebb

                                Surely you're kidding Meric...

                                 

                                How can legitimately upgrading the Microsoft operating system with a better (according to Microsoft) operating system on the Compute Stick void the warranty?

                                 

                                If that is the case then any updating of the software could be deemed as voiding the warranty, in other words we should all turn off automatic updates, leaving our computers open to the security flaws those updates are meant to address.

                                 

                                I've never had cause to question Intel's integrity as a company, but your response raises some serious doubts.

                                • 13. Re: Stick can't boot after upgrading windows 10.
                                  A.J

                                  I thought Intel was a serious company, but they may be great at creating cpus and chipsets, but GFX drivers and Complete systems and customer support lacks that HELPING feeling you get when someone actually tries and maybe manage to help you. It's like talking too a loop-box, have you tried turning it off and on again. If you have then (INSERT SOMETHING THAT WONT BE MODERATED) your self. Who want's to buy a brand new Windows 10 ready system that can't be updated too Windows 10 without breaking warranty? At least you should be able to restore it some easy way by downloading something like a factory image on USB from Intel. But no, they just give you the middle finger if your reseller is not a customer oriented one, luckily mine was so i got my money back.

                                   

                                  But shame on you Intel, and the moderators in here can not handle rhetorical (google that Intel) questions, then they just reject it. What a helping feeling i get as a customer..

                                  • 14. Re: Stick can't boot after upgrading windows 10.
                                    lhill

                                    Hi all,

                                     

                                    I've been following this community post - and would like to assure you that you've been given incorrect information. Upgrading to Windows 10 will NOT void the Intel Compute Stick warranty. For those of you who may have received the wrong information, I'd appreciate it if you could provide me with your service ticket numbers.

                                     

                                    Regards,

                                    Lois H.

                                    Intel

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