yes i know these files are created normally during TRIM and will be deleted when the function is finished, HOWEVER it never actually succeeds in finishing as it always crashes when it reaches 90% progress. which means the trim files stay on my C: drive and will only disappear if i manually delete them or if i start intel SSD toolbox.
it crashes as in the windows pop up notification comes up that says
"Intel SSD Toolbox has stopped working
Windows can check online for a solution to the problem."
i can either click online for a solution and close the program, or close the program.
i am running windows 7 ultimate 64bit.
i do not get any error messages aside from the pop up from window.
my computer does not freeze.
Please make sure you are using the Intel Windows NVMe driver, current version is 220.127.116.112 for Windows 7 64-bit*
It would also be recommended to update the BIOS of your system's motherboard.
For further assistance, please let us know the following:
SSD model number
SSD Firmware and bootloader version
Computer brand and model
We are looking into this issue and we'll need some additional information.
1. Intel® SSD toolbox log. This log is created using the “Export” button in the “Homepage” of Intel® SSD Toolbox.
2. Intel® SSD Toolbox runtime log file. This is found in the following location: C:\intel\logs\intelSSDTDK.log
3. Intel® System Identification Utility Report. The application be downloaded from:Intel® System Identification Utility - Identify Your Product
If you would like to send the files using other means, please let me know.
After doing some intensive troubleshooting...found that the Windows 10 upgrade is the culprit at least for me.
By removing the Pre-Windows 10 update (KB3035583) the SSD Toolbox Optimizer issue was gone...now works fine!
Seem that Windows 10 has some driver issues?
Hope this sheds some light on the problem!
Attached is the System ID Utility listing, hope this helps, although the Windows 10 upgrade seems to be the problem for me.
I'm deeply rooted in Windows 7 at least for now and heavely invested in Intel products as listed in the utility.
Intel System Identification Utility Reference Number: 0313 3536
Date Created: Thursday, August 6, 2015 9:48:30 AM
SYSTEM INFORMATION Computer Manufacturer ASUSTeK COMPUTER INC. Computer Model SABERTOOTH X99 Operating System (O/S) Microsoft Windows 7 Professional Edition Service Pack 1 (build 7601), 64-bit Operating System Build (O/S) 7601 Operating System (version) 6.1.7601 O/S Language 0409 System RAM 34 GB .NET Framework Version 3.5.30729.5420 CD or DVD Device ASUS DRW-24B1ST j SCSI CdRom Device System Hard Drive Overview System Total Storage Size: 4.5 TB Local Disk E:\ 3.6 TB Used space: 143.2 GB Free Space: 3.5 TB Local Disk D:\ 465.6 GB Used space: 3.4 GB Free Space: 462.3 GB Memory Detail Total Physical Memory 34 GB Available Physical Memory 26.5 GB Total Virtual Memory 2.0 GB Physical Drive 1 Maker WDC Model WD4000F9YZ-09N20 Bus Type SATA Physical Drive 2 Maker Samsung Model SSD 850 EVO 500G Bus Type SATA Solid State Drive Firmware Version 500GEMT0 Internet Browser  Internet Explorer Internet Browser Version  11.0.9600.17914 GRAPHICS INFORMATION Graphics Product  NVIDIA GeForce GTX 960 Video Memory 4.0 GB Current Graphics Resolution 2560x1440 Current Color Depth 32 Bits Per Pixel MOTHERBOARD INFORMATION Manufacturer not detected Model SABERTOOTH X99 AA Number not detected BIOS Vendor American Megatrends Inc. BIOS Version American Megatrends Inc. 1801 BIOS Release Date 05/15/15 System Memory 34 GB Sound Card NVIDIA Virtual Audio Device (Wave Extensible) (WDM) PROCESSOR INFORMATION Manufacturer Intel Model Intel(R) Core(TM) i7-5960X CPU @ 3.00GHz Intel Processor analysis tools Intel Processor analysis tools CPU Speed 3.0 GHz Link to Processor Specification Link to Processor Specification CPU Revision 2E CPU Type 00 CPU Family 06 CPU Model 3F CPU Stepping 2 WIRED NETWORKING INFORMATION Wired Networking Product Realtek PCIe GBE Family Controller Driver Version 7.90.826.2014 Hardware IDs PCI\VEN_10EC&DEV_8168&SUBSYS_859E1043&REV_11 WIRELESS NETWORKING INFORMATION Wireless Networking Product Driver Version Hardware IDs ms_l2tpminiport
Problem Event Name: BEX
Application Name: Intel SSD Toolbox.exe
Application Version: 18.104.22.1680
Application Timestamp: 55494079
Fault Module Name: MSVCR90.dll
Fault Module Version: 9.0.30729.6161
Fault Module Timestamp: 4dace5b9
Exception Offset: 0006ccd5
Exception Code: c0000417
Exception Data: 00000000
OS Version: 6.1.7600.2.0.0.256.1
Locale ID: 1033
Additional Information 1: 9cae
Additional Information 2: 9caeefd72dcb65e15149b89918f8e788
Additional Information 3: 3f03
Additional Information 4: 3f034b1b79e0db294568f19fb3141177
Mine does the same, but it's usually when the drive is completely full of these TRIP files and you don't have enough free space on the drive to run the SSD Toolbox. It starts of running as usual, but once it hits 90% or so, Windows shuts it down. After running it a few more times it'll complete, and then it shows all the TRIM files gone.
I have the exact same problem with Intel 535 240GB SSD (intel SSD Toolbox v 3.3.0 crashes at 90% every time when optimizing) I have a Intel 535 SSD, an Emachine Laptop e725, and am running Windows 7 Home Premium 64 bit. FYI, I am running in IDE mode because I can't change the bios settings to AHCI. I uninstalled my anti-virus program and it didn't make any difference. -Willy G
I thought my problem was solved when I removed that (KB3035583) update but the Optimizer problem is back after more Windows 7 updates.This time the Optimizer works but leaves the working files on the SSD drive untill I hit the Refresh button on the Optimzer UI, then those working files are deleted. I'm only assuming that the Optimizer actually worked. Who knows what's next? I do have an idea that Microsoft updates (if your using Windows 7) are at the root of the problem but can't prove it, wasted more time than I wish to on this problem! If the problem continues to exist I'll simply un-install the Intel SSD Toolbox and hope the problem is resolved.
Checking further on the logs you provided, it seems your SSD is working in PCIe Gen1 x4, not Gen3:
Current PCIe Link Speed: 0x1
As per the Asus* SABERTOOTH X99 specification, your motherboard has some ports that are not PCIe Gen3. Please make sure that the SSD is connected to a PCIe Gen1 x4 slot.
Willyg, it is advised to make sure you are have updated BIOS in your system, and that you contact the Computer Manufacturer Support to obtain the most recent drivers for your chipset/storage controller.