1 2 Previous Next 17 Replies Latest reply on Sep 8, 2015 9:38 AM by fredk

    intel ssd toolbox crashes during Optimizer

    zhe1274

      when i run the SSD optimizer, it would always crash at 90% on the green progress bar.  it would then create all the intel_trim_files in C: drive and these files stay until i run intel SSD toolbox again which then the trim files all disappear.

      i have gotten it to work sometimes, but i do not see any consistency.

       

      intel 750 SSD PCI-E

      intel SSD toolbox version 3.3.0

      windows 7 ultimate 64 bit

       

      have tried reinstalling SSD toolbox

      windows disk clean up option did not work for me

        • 1. Re: intel ssd toolbox crashes during Optimizer
          aleki_intel

          Zhe1274,

           

          These files are created normally during the TRIM and will be deleted when this function is finished.

          What exactly do you mean when you say it crashes?

          What OS are you running? 

          Do you get any error messages?

          Does your computer freeze?

          • 2. Re: intel ssd toolbox crashes during Optimizer
            zhe1274

            yes i know these files are created normally during TRIM and will be deleted when the function is finished, HOWEVER it never actually succeeds in finishing as it always crashes when it reaches 90% progress.  which means the trim files stay on my C: drive and will only disappear if i manually delete them or if i start intel SSD toolbox.

             

            it crashes as in the windows pop up notification comes up that says

             

            "Intel SSD Toolbox has stopped working

            Windows can check online for a solution to the problem."

             

            i can either click online for a solution and close the program, or close the program.

             

            i am running windows 7 ultimate 64bit.

            i do not get any error messages aside from the pop up from window.

            my computer does not freeze.

            • 3. Re: intel ssd toolbox crashes during Optimizer
              jonathan_intel

              Hello zhe1274,

               

              Please make sure you are using the Intel Windows NVMe driver, current version is 1.2.0.1002 for Windows 7 64-bit*

              It would also be recommended to update the BIOS of your system's motherboard.

               

              For further assistance, please let us know the following:

               

              SSD model number

              SSD Firmware and bootloader version

              Computer brand and model

              Motherboard type

              BIOS version

              • 4. Re: intel ssd toolbox crashes during Optimizer
                zhe1274

                yes i have the latest drivers 1.2.0.1002 for windows 7 64 bit.

                the bios is up to date.

                 

                SSD model number:

                SSDPEDM40

                SSD Firmware and bootloader version:

                (firmware as in SSD toolbox?) version 3.3.0

                Computer brand and model:

                (i built it my self)

                Motherboard type:

                asus maximus formula VII z97

                BIOS version:

                2702

                • 5. Re: intel ssd toolbox crashes during Optimizer
                  jdlucasutahusa

                  I also have the exact same problem!

                  All drivers and Bios are the latest update and still the SSD Toolbox crashes when using the Optimizer as described above!

                  Is there any help with a SSD Toolbox update?

                   

                  Intel 750 400gb Installed as boot drive

                  ASUS Sabortooth Z99 Motherboard

                  Intel i7 5960x

                  • 6. Re: intel ssd toolbox crashes during Optimizer
                    jonathan_intel

                    Hello,

                     

                    We are looking into this issue and we'll need some additional information.

                     

                    1. Intel® SSD toolbox log. This log is created using the “Export” button in the “Homepage” of Intel® SSD Toolbox.

                     

                    2. Intel® SSD Toolbox runtime log file. This is found in the following location: C:\intel\logs\intelSSDTDK.log

                     

                    3. Intel® System Identification Utility Report. The application be downloaded from:Intel® System Identification Utility - Identify Your Product

                     

                    If you would like to send the files using other means, please let me know.

                    • 7. Re: intel ssd toolbox crashes during Optimizer
                      jdlucasutahusa

                      After doing some intensive troubleshooting...found that the Windows 10 upgrade is the culprit at least for me.

                      By removing the Pre-Windows 10 update (KB3035583) the SSD Toolbox Optimizer issue was gone...now works fine!

                      Seem that Windows 10 has some driver issues?

                      Hope this sheds some light on the problem!

                      • 8. Re: intel ssd toolbox crashes during Optimizer
                        jdlucasutahusa

                        Attached is the System ID Utility listing, hope this helps, although the Windows 10 upgrade seems to be the problem for me.

                        I'm deeply rooted in Windows 7 at least for now and heavely invested in Intel products as listed in the utility.

                         

                        Intel System Identification Utility Reference Number: 0313 3536
                        Date Created: Thursday, August 6, 2015 9:48:30 AM
                        ADVANCED

                        SYSTEM INFORMATION
                        Computer ManufacturerASUSTeK COMPUTER INC.
                        Computer ModelSABERTOOTH X99
                        Operating System (O/S)Microsoft Windows 7 Professional Edition Service Pack 1 (build 7601), 64-bit
                        Operating System Build (O/S)7601
                        Operating System (version)6.1.7601
                        O/S Language0409
                        System RAM34 GB
                        .NET Framework Version3.5.30729.5420
                        CD or DVD DeviceASUS DRW-24B1ST j SCSI CdRom Device
                        System Hard Drive Overview
                        System Total Storage Size:4.5 TB
                        Local Disk E:\3.6 TB
                        Used space:143.2 GB
                        Free Space:3.5 TB
                        Local Disk D:\465.6 GB
                        Used space:3.4 GB
                        Free Space:462.3 GB
                        Memory Detail
                        Total Physical Memory34 GB
                        Available Physical Memory26.5 GB
                        Total Virtual Memory2.0 GB
                        Physical Drive1
                        MakerWDC
                        ModelWD4000F9YZ-09N20
                        Bus TypeSATA
                        Physical Drive2
                        MakerSamsung
                        ModelSSD 850 EVO 500G
                        Bus TypeSATA
                        Solid State Drive Firmware Version500GEMT0
                        Internet Browser [101]Internet Explorer
                        Internet Browser Version [101]11.0.9600.17914

                         

                         

                        GRAPHICS INFORMATION
                        Graphics Product [1]NVIDIA GeForce GTX 960
                        Video Memory4.0 GB
                        Current Graphics Resolution2560x1440
                        Current Color Depth32 Bits Per Pixel

                         

                        MOTHERBOARD INFORMATION
                        Manufacturernot detected
                        ModelSABERTOOTH X99
                        AA Numbernot detected
                        BIOS VendorAmerican Megatrends Inc.
                        BIOS VersionAmerican Megatrends Inc. 1801
                        BIOS Release Date05/15/15
                        System Memory34 GB
                        Sound CardNVIDIA Virtual Audio Device (Wave Extensible) (WDM)

                         

                        PROCESSOR INFORMATION
                        ManufacturerIntel
                        ModelIntel(R) Core(TM) i7-5960X CPU @ 3.00GHz
                        Intel Processor analysis toolsIntel Processor analysis tools
                        CPU Speed3.0 GHz
                        Link to Processor SpecificationLink to Processor Specification
                        CPU Revision2E
                        CPU Type00
                        CPU Family06
                        CPU Model3F
                        CPU Stepping2

                         

                        WIRED NETWORKING INFORMATION
                        Wired Networking ProductRealtek PCIe GBE Family Controller
                        Driver Version7.90.826.2014
                        Hardware IDsPCI\VEN_10EC&DEV_8168&SUBSYS_859E1043&REV_11

                         

                        WIRELESS NETWORKING INFORMATION
                        Wireless Networking Product
                        Driver Version
                        Hardware IDsms_l2tpminiport
                        • 9. Re: intel ssd toolbox crashes during Optimizer
                          zhe1274

                          Problem signature:

                            Problem Event Name:    BEX

                            Application Name:    Intel SSD Toolbox.exe

                            Application Version:    3.3.0.400

                            Application Timestamp:    55494079

                            Fault Module Name:    MSVCR90.dll

                            Fault Module Version:    9.0.30729.6161

                            Fault Module Timestamp:    4dace5b9

                            Exception Offset:    0006ccd5

                            Exception Code:    c0000417

                            Exception Data:    00000000

                            OS Version:    6.1.7600.2.0.0.256.1

                            Locale ID:    1033

                            Additional Information 1:    9cae

                            Additional Information 2:    9caeefd72dcb65e15149b89918f8e788

                            Additional Information 3:    3f03

                            Additional Information 4:    3f034b1b79e0db294568f19fb3141177

                          • 10. Re: intel ssd toolbox crashes during Optimizer
                            rolldog

                            Mine does the same, but it's usually when the drive is completely full of these TRIP files and you don't have enough free space on the drive to run the SSD Toolbox. It starts of running as usual, but once it hits 90% or so, Windows shuts it down. After running it a few more times it'll complete, and then it shows all the TRIM files gone.

                            • 11. Re: intel ssd toolbox crashes during Optimizer
                              willyg

                              I have the exact same problem with Intel 535 240GB SSD (intel SSD Toolbox  v 3.3.0 crashes at  90% every time when optimizing)  I have a Intel 535 SSD,  an Emachine Laptop e725, and am running Windows 7 Home Premium 64 bit.  FYI, I am running in IDE mode because I can't change the bios settings to AHCI.   I uninstalled my anti-virus program and it didn't make any difference.  -Willy G

                              • 12. Re: intel ssd toolbox crashes during Optimizer
                                willyg

                                I tried the above suggestion of uninstalling the (KB3035583) update and restarted, but it did not fix the problem for me; the SSD optimizer still crashes every time @ 90% .

                                • 13. Re: intel ssd toolbox crashes during Optimizer
                                  jdlucasutahusa

                                  I thought my problem was solved when I removed that (KB3035583) update but the Optimizer problem is back after more Windows 7 updates.This time the Optimizer works but leaves the working files on the SSD drive untill I hit the Refresh button on the Optimzer UI, then those working files are deleted. I'm only assuming that the Optimizer actually worked. Who knows what's next? I do have an idea that Microsoft updates (if your using Windows 7) are at the root of the problem but can't prove it, wasted more time than I wish to on this problem! If the problem continues to exist I'll simply un-install the Intel SSD Toolbox and hope the problem is resolved.

                                  • 14. Re: intel ssd toolbox crashes during Optimizer
                                    jonathan_intel

                                    Hello jdlucasutahusa,

                                     

                                    Checking further on the logs you provided, it seems your SSD is working in PCIe Gen1 x4, not Gen3:

                                     

                                    Current PCIe Link Speed: 0x1

                                     

                                    As per the Asus* SABERTOOTH X99 specification, your motherboard has some ports that are not PCIe Gen3. Please make sure that the SSD is connected to a PCIe Gen1 x4 slot.

                                     

                                    Willyg, it is advised to make sure you are have updated BIOS in your system, and that you contact the Computer Manufacturer Support to obtain the most recent drivers for your chipset/storage controller.

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