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Multiple monitors broken with Windows 10 upgrade

JDagu
Beginner
1,534 Views

I have a HP ENVY 17-3200 (switchable graphics: Intel HD 4000 + AMD Radeon HD 7800M) with a triple monitor setup:

  • Laptop's builtin LVDS 1080p display
  • DisplayPort WQXGA display
  • DisplayPort 1080p display

This configuration worked under Windows 7, 8, and 8.1. After upgrading to Windows 10, only 2 displays work. I have the latest drivers.

  • Intel driver 10.18.10.4252
  • AMD driver 15.7.1 (15.200.1062.1002)

I suspect this may have something to do with the fact the 4000's drivers only support WDDM 1.3 and the AMD drivers support WDDM 2.0.

How do I get all 3 monitors working again?

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4 Replies
OBake
Beginner
525 Views

I have this exact same problem along with mouse issues. This problem also occured when i moved from 8 to 8.1, and was pretty much fixed after downloading the latest driver. However I'm at this moment in time I'm not sure that Intel have pushed out a driver which will fix this problem, unless anyone can show me otherwise. I did temporarily fix the problem by plugging two monitors in to the integrated graphics card (DVI, VGA) and just running the one off my dedicated graphics card (VGA) for now.

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Anonymous
Not applicable
525 Views

The laptop has switchable graphics, this feature requires an additional driver and it is provided with your laptop manufacturer. According to Hewlett Packard website there are no compatible drivers with Microsoft® Windows 10 yet.

Mike C

OBake
Beginner
525 Views

Can i just ask what the additional drivers are attached to? Intel? Hewlett Packard? I have the same problem with the PC I built.

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Allan_J_Intel1
Employee
525 Views

All:

This information is intended to all Windows 10 users that are experiencing issues with a supported Intel® Graphics Controller (http://www.intel.com/support/graphics/sb/CS-034343.htm supported graphics)

/message/321854# 321854 Re: -NEW- Intel® Iris™, Iris™ Pro, and HD Graphics Production Driver for Windows* 10 64-bit 15.40.4.64.4256

See post # 93

Allan.

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