5 Replies Latest reply on Jul 29, 2015 10:46 AM by jonathan_intel

    isdct show -intelssd  => no results for S3700 or S3710

    wlrm04

      I am having issues with the isdct tool discovering the SSD.  Windows Disk Management tool sees them and shows the serial number.

       

      I have tried direct connection to my mother board and on a laptop with a usb adapter.

       

      I have attached:

      1- a screen capture of Disk Management in windows and the command line of the isdct tool when Disk 1 O: is attached to the mother board.

      2- the TDKI.log from the desk top PC with the SSD attached to mother board

      Could you help me understand what I am missing in my setup so that I can use the isdct tool?

      isdct_show_issue.jpg

        • 1. Re: isdct show -intelssd  => no results for S3700 or S3710
          jonathan_intel

          Hello wlrm04,

           

          This may happen if you run ISDCT as a standard user. On Windows* Server 2012/2008/R2 and Windows* 7/8/8.1, administrator access is required.

           

          Please Open a command prompt as administrator and run the tool using the commands described in the Intel® SSD Data Center Tool User Guide.

          If the issue persists, disable User Access Control (UAC) where applicable and run the tool in a command prompt again.

          • 2. Re: isdct show -intelssd  => no results for S3700 or S3710
            wlrm04

            Thank you for your response, I am able to read the parameters, but setting is having issues.  I get an "unhandled win32 exception from isdct.exe [5360]" when I try to set the PhyConfig.

             

            C:\isdct>isdct.exe show -a  -intelssd

            - IntelSSD BTTV335003K4400HGN -

            ControllerDescription: @mshdc.inf,%pci\\cc_0101.devicedesc%;Standard Dual Channe

            l PCI IDE Controller

            ControllerIDEMode: True

            ControllerManufacturer: @mshdc.inf,%ms-drivers%;(Standard IDE ATA/ATAPI controll

            ers)

            ControllerService: pciide

            DevicePath: \\\\.\\PHYSICALDRIVE1

            DeviceStatus: Healthy

            DriverDescription: IDE Channel

            DriverMajorVersion: 6

            DriverManufacturer: (Standard IDE ATA/ATAPI controllers)

            DriverMinorVersion: 1

            EnduranceAnalyzer: Selected SSD Generation does not support Endurance Analyzer.

            ErrorString:

            Firmware: 0956

            FirmwareUpdateAvailable: Firmware is up to date as of this tool release.

            IEEE1667Supported: False

            Index: 0

            ProductFamily: Intel SSD DC S3700 Series

            MaximumLBA: 781422767

            ModelNumber: INTEL SSDSC2BA400G3

            NativeMaxLBA: 781422767

            PhyConfig: 0 (Default Enterprise Settings)

            PhysicalSectorSize: Write SMART Log command failed.

            PhysicalSize: 400088457216

            PhySpeed: Unknown

            PLITestTimeInterval: Write SMART Log command failed.

            PowerGovernorAveragePower: Write SMART Log command failed.

            PowerGovernorBurstPower: Write SMART Log command failed.

            PowerGovernorMode: Write SMART Log command failed.

            RAIDMember: False

            ReadErrorRecoveryTimer: Write SMART Log command failed.

            SataGen1: True

            SataGen2: True

            SectorSize: 512

            SecurityEnabled: False

            SecurityFrozen: True

            SecurityLocked: False

            SerialNumber: BTTV335003K4400HGN

            SMARTEnabled: True

            SSCEnabled: False

            SystemTrimEnabled:

            TempLoggingInterval: Write SMART Log command failed.

            TrimSupported: False

            WriteCacheEnabled: True

            WriteCacheState: Write SMART Log command failed.

            WriteCacheSupported: True

            WriteErrorRecoveryTimer: Write SMART Log command failed.

             

            C:\isdct>isdct.exe set -intelssd 0 PhyConfig=1

             

            <=== Get a dialog box that isdct had an error ===>

            • 3. Re: isdct show -intelssd  => no results for S3700 or S3710
              jonathan_intel

              I just tried the following command, and was able to run fine:

               

              isdctphyconfig.JPG

              After a power cycle the drive showed PhyConfig: 1.

               

              - Make sure that you installed the version of Intel® Data Center Tool using the installer according to your OS version (32 or 64 bit)

               

              - I noticed a few differences between our system and the one you are using. Your chipset is configured for IDE mode and is using the inbox Windows* driver for the chipset. The storage controller in our test system is running in AHCI (SATA) mode, and since our motherboard has an Intel Chipset, we have installed the iRST driver for Windows* 7. I will check if these differences may prevent the command from running.

              • 4. Re: isdct show -intelssd  => no results for S3700 or S3710
                wlrm04

                Yes, updating to "ICH10R SATA AHCI Controller" and setting the bios to AHCI solved the isdct crashing issue.

                 

                C:\isdct>isdct show -a -intelssd

                - IntelSSD BTTV335003K4400HGN -

                ControllerDescription: @oem63.inf,%pci\\ven_8086&dev_3a22&cc_0106.devicedesc%;In

                tel(R) ICH10R SATA AHCI Controller

                ControllerIDEMode: False

                ControllerManufacturer: @oem63.inf,%intel%;Intel

                ControllerService: iaStor

                DevicePath: \\\\.\\PHYSICALDRIVE2

                DeviceStatus: Healthy

                DriverDescription: Intel(R) ICH10R SATA AHCI Controller

                DriverMajorVersion: 10

                DriverManufacturer: Intel

                DriverMinorVersion: 8

                EnduranceAnalyzer: Note: Workload did not induce any wear on the drive. Expected

                life calculation is invalid. Ensure that workloads run for an hour or more for

                valid calculations.

                ErrorString:

                Firmware: 5DV10265

                FirmwareUpdateAvailable: 5DV10270

                IEEE1667Supported: False

                Index: 0

                ProductFamily: Intel SSD DC S3700 Series

                MaximumLBA: 781422767

                ModelNumber: INTEL SSDSC2BA400G3

                NativeMaxLBA: 781422767

                PhyConfig: 0 (Default Enterprise Settings)

                PhysicalSectorSize: Write SMART Log command failed.

                PhysicalSize: 400088457216

                PhySpeed: 3.0 Gbs

                PLITestTimeInterval: 10080 minute(s)

                PowerGovernorAveragePower: 8500 Milliwatts

                PowerGovernorBurstPower: 9500 Milliwatts

                PowerGovernorMode: 0 (Unconstrained. Limited by maximum budget)

                RAIDMember: False

                ReadErrorRecoveryTimer: 0

                SataGen1: True

                SataGen2: True

                SataGen3: True

                SataNegotiatedSpeed: 3.0 Gbs

                SectorSize: 512

                SecurityEnabled: False

                SecurityFrozen: False

                SecurityLocked: False

                SerialNumber: BTTV335003K4400HGN

                SMARTEnabled: True

                SSCEnabled: False

                SystemTrimEnabled: True

                TempLoggingInterval: 1 minute(s)

                TrimSupported: True

                WriteCacheEnabled: True

                WriteCacheState: 1

                WriteCacheSupported: True

                WriteErrorRecoveryTimer: 0

                 

                C:\isdct>isdct set -intelssd 0 phyconfig=1

                Please power cycle the device.

                For PCIe devices, shutdown the system and reboot.

                Set PhyConfig successful.

                 

                C:\isdct>

                 

                 

                <==== POWER CYCLE ======>


                C:\isdct>isdct show -a -intelssd

                - IntelSSD BTTV335003K4400HGN -

                ControllerDescription: @oem63.inf,%pci\\ven_8086&dev_3a22&cc_0106.devicedesc%;In

                tel(R) ICH10R SATA AHCI Controller

                ControllerIDEMode: False

                ControllerManufacturer: @oem63.inf,%intel%;Intel

                ControllerService: iaStor

                DevicePath: \\\\.\\PHYSICALDRIVE2

                DeviceStatus: Healthy

                DriverDescription: Intel(R) ICH10R SATA AHCI Controller

                DriverMajorVersion: 10

                DriverManufacturer: Intel

                DriverMinorVersion: 8

                EnduranceAnalyzer: Note: Workload did not induce any wear on the drive. Expected

                life calculation is invalid. Ensure that workloads run for an hour or more for

                valid calculations.

                ErrorString:

                Firmware: 5DV10265

                FirmwareUpdateAvailable: 5DV10270

                IEEE1667Supported: False

                Index: 0

                ProductFamily: Intel SSD DC S3700 Series

                MaximumLBA: 781422767

                ModelNumber: INTEL SSDSC2BA400G3

                NativeMaxLBA: 781422767

                PhyConfig: 1 (Client Settings)

                PhysicalSectorSize: Write SMART Log command failed.

                PhysicalSize: 400088457216

                PhySpeed: 3.0 Gbs

                PLITestTimeInterval: 10080 minute(s)

                PowerGovernorAveragePower: 8500 Milliwatts

                PowerGovernorBurstPower: 9500 Milliwatts

                PowerGovernorMode: 0 (Unconstrained. Limited by maximum budget)

                RAIDMember: False

                ReadErrorRecoveryTimer: 0

                SataGen1: True

                SataGen2: True

                SataGen3: True

                SataNegotiatedSpeed: 3.0 Gbs

                SectorSize: 512

                SecurityEnabled: False

                SecurityFrozen: False

                SecurityLocked: False

                SerialNumber: BTTV335003K4400HGN

                SMARTEnabled: True

                SSCEnabled: False

                SystemTrimEnabled: True

                TempLoggingInterval: 1 minute(s)

                TrimSupported: True

                WriteCacheEnabled: True

                WriteCacheState: 1

                WriteCacheSupported: True

                WriteErrorRecoveryTimer: 0

                • 5. Re: isdct show -intelssd  => no results for S3700 or S3710
                  jonathan_intel

                  It's good to know the changes helped and that you were able to apply the configuration change to your Intel® DC SSD. This will be very helpful for other users facing this issue.