1 Reply Latest reply on Sep 16, 2015 9:04 PM by darwinb_intel

    NUC - Power on via VPRO/AMT fails

    m_j_s

      Hi,

       

      I have 4 x D53427RKE (all purchased at the same time with an identical config a couple of years ago) and three of them have the same problem. If they are shutdown by a user (from within Windows 8.1) and then left for an hour or more then vpro/amt power on stops working. The fourth D53427RKE does not have this problem and will successfully power on even days after being shutdown.

       

      Very strangely, if I try to power on the three D53427RKEs after just a few minutes of being shutdown by a user then it works fine!

       

      At all times I can access the vpro/amt webpage on all of the D53427RKEs and I can connect via VNC Viewer plus. It's just that the remote control power commands do not work.

       

      All of them used to have the same o/s drivers and BIOS until, in desperation, I recently upgraded the BIOS on the three that fail to RKPPT10H.86A.0042.2015.0625.1859 from RKPPT10H.86A.0017.2013.0425.1251.

       

      I have compared every BIOS setting between the three that fail and the one that works and they are identical.

       

      Has anyone seen this before or can help me troubleshoot because there don't seen to be any log to see what is really happening?

       

      Kind Regards,

        • 1. Re: NUC - Power on via VPRO/AMT fails
          darwinb_intel

          Hello,

           

          Based on the description of the problem it looks like some time after the units are turned off the AMT configuration is reset, perhaps the IP addresses are flushed in the units in question or the NUCs lose power completely.

           

          Can you enter the AMT console of the NUCs in question using a regular browser from Windows? Even if they are off, you should be able to access the web console of the AMT and turn on the system from there.

           

          Do you see the units in the network while they are off? I am not sure if VNC Viewer does but there some Intel® vPro™ Technology tools that let you scan the network to identify the AMT ready and configured units, this way you can create a check list. The units show up even if they are turned off. Visit the following link to get more information about Intel® Setup and Configuration Software: https://communities.intel.com/community/itpeernetwork/vproexpert

           

          The minimum requirement to have access remotely to an AMT based system while it is off (S5 – os shut down) is to make sure the unit is connected to the power source. Besides that the use you give to it depends on the provisioning you deploy.

           

          You can try waking up those systems with a magic package instead of using the AMT just to compare and to make sure they are receiving power.

           

          You can also swap the AC adapter of the working unit with any of the other three to see if the problem has to do with power.

           

          If these recommendations don’t help you can get support for Intel® Active Management Technology and Intel® vPro™ Technology directly from our engineers by visiting the following web site:

          https://www-ssl.intel.com/content/www/us/en/forms/business-support-enrollment-thank-you.html

           

          Please be aware that support for this platform is provided via web only through the previous link.

           

          If you consider that this problem has to do with a defect and the units are under warranty you can also contact our Customer Support channels for warranty assistance. Visit the following link; choose your area and product and then the support channel you prefer:

          http://www.intel.com/p/en_US/support/contactsupport