Thank you for contacting Intel. I will be moving this thread to Software Services forum.
I'm still waiting for help, hope it will be soon. By the way, in Intel XTU help menu, i saw i have to contact to Intel for unlocking Manual Tuning settings. Is it true?
Can you please provide more details about your system configuration e.g. processor model, motherboard model and brand and memory specification or part number and operating system?
I believe with that information we should be able to help you out.