3 Replies Latest reply on Jul 23, 2015 6:04 PM by jonathan_intel

    Intel SSD DC P3600 Series drive goes to disable logical state after reboot.

    PDSP

      I was using around 6 NVMe drives in my test system and after a reboot 4 out of 6 drives entered to disable logical state.  For one of the isdct show displays the drive status as "

      DeviceStatus: *XASSERT_40344698 ZK".  The firmware version in the drive is  8DV10110. Now at this logical failed state I couldnt fetch any other details (like logs) and the other failed drives also show similar symptom, any help i appreciated. Thanks

        • 1. Re: Intel SSD DC P3600 Series drive goes to disable logical state after reboot.
          jonathan_intel

          Hello PDSP,

           

          Please provide some additional details so we can have a better understanding of the issue:

           

          - Computer brand and model

          - Motherboard brand and model

          - Operating System version (including 32 or 64 bit)

          - CPU

          - BIOS & EFI version

          - NVME driver version

          - Model of the SSD's (size, 2.5" or AiC form factor, model number)

          - Slot type where the drives are connected (PCIe slot 2.0 or 3.0, SFF-8639 backplane, etc)

          - Are you booting from an NVMe drive?

          - What type of test or tasks were you running before the issue appeared?

          - Did this happen after a soft reboot, or was it a power removal during activity?

          • 2. Re: Intel SSD DC P3600 Series drive goes to disable logical state after reboot.
            PDSP

            Hi Jonathan,

             

            Please find my answers inline.

             

            - Computer brand and model

            Vendor_id: GenuineIntel

            Model: Intel(R) Xeon(R) CPU E5-2620 0 @ 2.00GHZ

             

            - Motherboard brand and model

            Manufactures: Intel

            Product Name: S2600IP

            Version: G20993-303

             

            - Operating System version (including 32 or 64 bit)

            CentOS 7.1 with latest stable kernel version 4.0.5

             

            - CPU

            Architecture:          x86_64

            CPU op-mode(s):        32-bit, 64-bit

            Byte Order:            Little Endian

            CPU(s):                12

            On-line CPU(s) list:   0-11

            Thread(s) per core:    2

            Core(s) per socket:    6

            Socket(s):             1

            NUMA node(s):          1

            Vendor ID:             GenuineIntel

            CPU family:            6

            Model:                 45

            Model name:            Intel(R) Xeon(R) CPU E5-2620 0 @ 2.00GHz

            Stepping:              7

            CPU MHz:               2447.421

            BogoMIPS:              3990.49

            Virtualization:        VT-x

            L1d cache:             32K

            L1i cache:             32K

            L2 cache:              256K

            L3 cache:              15360K

            NUMA node0 CPU(s):     0-11

             

             

            - BIOS & EFI version

            system bios version 2.14.1219

            SMBIOS 2.6 present.

            Handle 0x0000, DMI type 0, 24 bytes

            BIOS Information

            Vendor: Intel Corp.

            Version: SE5C600.86B.02.02.0002.122320131210

            Release Date: 12/23/2013

            Address: 0xF0000

            Runtime Size: 64 kB

            ROM Size: 8192 kB

            Characteristics:

            PCI is supported

            BIOS is upgradeable

            BIOS shadowing is allowed

            Boot from CD is supported

            Selectable boot is supported

            EDD is supported

            5.25"/1.2 MB floppy services are supported (int 13h)

            3.5"/720 kB floppy services are supported (int 13h)

            3.5"/2.88 MB floppy services are supported (int 13h)

            Print screen service is supported (int 5h)

            8042 keyboard services are supported (int 9h)

            Serial services are supported (int 14h)

            Printer services are supported (int 17h)

            ACPI is supported

            USB legacy is supported

            BIOS boot specification is supported

            Targeted content distribution is supported

            BIOS Revision: 4.6

             

            - NVME driver version

            version: 1.0 (found this using modinfo nvme)

             

            - Model of the SSD's (size, 2.5" or AiC form factor, model number)

            Model: SSDPE2ME400G4

            2.5" NVMe/PCIe SSD 400G

            SN: XXXXXX (Removed by moderator)

            Intel SSD DC P3600 Series 400GB

             

            - Slot type where the drives are connected (PCIe slot 2.0 or 3.0, SFF-8639 backplane, etc)

            PLX switch

             

            - Are you booting from an NVMe drive?

            No, I have an intel controller where the OS drive is attached to.

             

            - What type of test or tasks were you running before the issue appeared?

            Issued a format command for one of the drive. Used this command for formatting "isdct start -intelssd 0 Function=nvmeformat LBAFormat=0 SecureEraseSetting=0 ProtectionInformation=0 MetadataSetting=0"

            Did a reboot after completing the format command.

             

            - Did this happen after a soft reboot, or was it a power removal during activity?

            After a soft reboot

             

            Thanks for your help.

            • 3. Re: Intel SSD DC P3600 Series drive goes to disable logical state after reboot.
              jonathan_intel

              Hello PDSP,

               

              We reviewed the information you have provided, and this will be better handled through a ticket with the Support Center.

               

              Please check your private messages for more details.