1 Reply Latest reply on Jul 21, 2015 4:08 PM by ricardog_intel

    BSOD on shutdown with USB 3.0 Root Hub (iusb3hub.sys)

    GHoughton

      I am having a problem with the Intel driver 2.5.0.19 and 3.0.5.69 where on shutdown my BCM motherboard BSODs. Decoding revealed the following issue:

       

      *******************************************************************************

      * *

      * Bugcheck Analysis *

      * *

      *******************************************************************************

       

      DRIVER_POWER_STATE_FAILURE (9f)

      A driver has failed to complete a power IRP within a specific time.

      Arguments:

      Arg1: 00000003, A device object has been blocking an Irp for too long a time

      Arg2: 878d6168, Physical Device Object of the stack

      Arg3: 82d2f9e0, nt!TRIAGE_9F_POWER on Win7 and higher, otherwise the Functional Device Object of the stack

      Arg4: af84c008, The blocked IRP

       

      Debugging Details:

      ------------------

       

       

      DRVPOWERSTATE_SUBCODE:  3

       

      IMAGE_NAME:  iusb3hub.sys

       

      DEBUG_FLR_IMAGE_TIMESTAMP:  51558a81

       

      MODULE_NAME: iusb3hub

       

      FAULTING_MODULE: 990a7000 iusb3hub

       

      CUSTOMER_CRASH_COUNT:  1

       

      DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT

       

      BUGCHECK_STR:  0x9F

       

      PROCESS_NAME:  System

       

      CURRENT_IRQL:  2

       

      ANALYSIS_VERSION: 6.3.9600.17336 (debuggers(dbg).150226-1500) x86fre

       

      STACK_TEXT: 

      82d2f994 82cce213 0000009f 00000003 878d6168 nt!KeBugCheckEx+0x1e

      82d2fa00 82cce28c 82d2faac 00000000 82d3c480 nt!PopCheckIrpWatchdog+0x1f5

      82d2fa38 82c80039 82d4b040 00000000 ada76383 nt!PopCheckForIdleness+0x73

      82d2fa7c 82c7ffdd 82d32e20 82d2fba8 00000001 nt!KiProcessTimerDpcTable+0x50

      82d2fb68 82c7fe9a 82d32e20 82d2fba8 00000000 nt!KiProcessExpiredTimerList+0x101

      82d2fbdc 82c7de4e 00e3ee52 875cd460 82d3c480 nt!KiTimerExpiration+0x25c

      82d2fc20 82c7dc78 00000000 0000000e 00000000 nt!KiRetireDpcList+0xcb

      82d2fc24 00000000 0000000e 00000000 00000000 nt!KiIdleLoop+0x38

       

       

      STACK_COMMAND:  kb

       

      FOLLOWUP_NAME:  MachineOwner

       

      FAILURE_BUCKET_ID: 0x9F_3_POWER_DOWN_usbser_IMAGE_iusb3hub.sys

       

      BUCKET_ID:  0x9F_3_POWER_DOWN_usbser_IMAGE_iusb3hub.sys

       

      ANALYSIS_SOURCE:  KM

       

      FAILURE_ID_HASH_STRING: km:0x9f_3_power_down_usbser_image_iusb3hub.sys

       

      FAILURE_ID_HASH: {6172cf7c-165b-6405-104a-0a0813c1ac6d}

       

      Does anyone have any suggestions ?

       

      Thanks,

       

      Glen