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NUC5CPYH - Win7 x64 - Fail to detect USB keyboard/mouse problem

Nick_K_NUC Jul 19, 2015 9:37 AM

Hi All - So my shiny NUC5CPYH showed up, but it does not detect USB keyboard/mouse when installing Win7. System has 8GB memory, 120GB SSD. Memory/Disk show up fine in BIOS...

I've updated the NUC BIOS to PY0031 (PWBSWCEL.86A.0031.2015.0601.1712), thinking that that might solve the problem but still no USB keyboard/mouse detected.

Have tried with/without 'legacy USB" checked in BIOS. The mouse/keyboard are active and functional when inside the BIOS, and when press F10 for boot menu.

Just when Win7 boots the mouse/keyboard do not function. No keyboard light, no mouse light. Win7 boots to the 'select language' screen, but them I'm stuck...

I've used the Win7 USB to install on other computers, know the USB image is good. Am about to try booting Linux, but the final OS has to be Win7.

Any suggestions anyone?

Thanks in advance...

1. Re: NUC5CPYH - Win7 x64 - Fail to detect USB keyboard/mouse problem

DARO75 Jul 19, 2015 11:36 PM (in response to Nick_K_NUC)

Are you using a modified version of Windows?
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2. Re: NUC5CPYH - Win7 x64 - Fail to detect USB keyboard/mouse problem

Nick_K_NUC Jul 20, 2015 6:48 AM (in response to DARO75)

Not to my knowledge. It's standard win 7 ultimate, used Microsoft tool to burn .iso to USB stick. Have used the USB stick to install windows on other computers.
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3. Re: NUC5CPYH - Win7 x64 - Fail to detect USB keyboard/mouse problem

mjoyce4550 Jul 20, 2015 8:11 AM (in response to Nick_K_NUC)

Are you using the rear ports or the front ones? If using the rear ports, those are USB 3.0, so you'll need to use the front ports until you have your OS installed and the USB 3.0 driver installed.
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4. Re: NUC5CPYH - Win7 x64 - Fail to detect USB keyboard/mouse problem

Nick_K_NUC Jul 20, 2015 9:02 AM (in response to mjoyce4550)

You may be thinking of a different NUC model. The box this one came in lists front and back ports as USB 3.0.

Thinking USB 2.0 vs 3.0 might be the issue, I configured the USB ports to the "Don't Detect?" option in the BIOS - may have the spelling off, as choices were Enable, Disable and 'Don't Detect'...
This has made things much worse - now the keyboard/mouse don't work in the BIOS even.

Have downloaded the recovery BIOS (PY0027.BIO), but since don't have detected keyboard/mouse; I can't tell system to re-flash.

Given that I can't use kbd/mouse at all now - is this thing bricked?

Technically I could set up a PXE boot server, and boot over the Network, but is there a 'reset CMOS' jumper on this thing?
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5. Re: NUC5CPYH - Win7 x64 - Fail to detect USB keyboard/mouse problem

Nick_K_NUC Jul 20, 2015 9:03 AM (in response to Nick_K_NUC)

Uh - @Intel tech support: Do you monitor these threads?
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6. Re: NUC5CPYH - Win7 x64 - Fail to detect USB keyboard/mouse problem

mjoyce4550 Jul 20, 2015 9:40 AM (in response to Nick_K_NUC)

Wow, you're right. I didn't expect that. There is a guide available for "Installing Microsoft Windows 7 from USB Flash Drives onto USB 3.0 Computers":

Intel® NUC Kits — Installing Microsoft Windows 7* on Computers with USB 3.0

I assume that there will LOTS of requests for tech support coming soon. The procedure described will be beyond the capabilities of the average user.

Here is an excerpt:

1 Introduction
1.1 Document Scope
The following document details the installation of a non-xHCI operating system (ex. Windows 7) on Intel platforms which do not include EHCI controllers (e.g. Intel® NUC Kits NUC5PPYH and NUC5CPYH). The document is intended for the end user.

1.2 Overview
As computer platforms become more efficient, the need for legacy controller logic becomes less beneficial. Many PCs now include xHCI USB controllers which allow for the support of USB 3.0 and higher USB speeds. This inclusion of xHCI controllers has lessened the need for EHCI USB controllers within platforms. However, legacy operating systems (OS) may not natively recognize xHCI controllers. This document is designed to aid in the USB-based installation of non-xHCI legacy operating systems on PCs without EHCI USB controllers.

1.3 Intended Usage
This document is intended to aid end users in the USB-based installation of Windows* 7 OS on platforms which do not support EHCI USB controllers. Other non-Windows 7 OSes are not covered in this document. Web-based or HDD/SSD-based OS installations do not require this solution and are outside of this document’s functional scope.
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7. Re: NUC5CPYH - Win7 x64 - Fail to detect USB keyboard/mouse problem

Nick_K_NUC Jul 20, 2015 11:53 AM (in response to mjoyce4550)

That document should be a sticky, and/or referenced in the packaging materials for the NUC. Once I have a detectable keyboard/mouse then it looks like it would work.

Any ideas on how to revert the USB state in the BIOS to 'enabled' from Dont-Detect'?

It seems that I could set up a PXE server, install 8.1(?) over the network, run the BIOS reflash utility, then re-install win7. Seems like a lot of work. Is there a bios-reset swtich?

Or is the NUC bricked?

Thanks in advance,
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8. Re: NUC5CPYH - Win7 x64 - Fail to detect USB keyboard/mouse problem

Nick_K_NUC Jul 20, 2015 12:29 PM (in response to Nick_K_NUC)

The document http://downloadmirror.intel.com/24956/eng/NUC5CPYB_NUC5PPYB_TechProdSpec03.pdf
describes the BIOS security jumper - it can be used to automatically flash a BIOS. I've used the steps in Table 21 of that document to try and get a keyboard/mouse back.
Tried via re-flash BIOS 31, then re-flashed to recovery bios 27. Both flash upgrades succeeded, but keyboard/mouse is still disabled; so I'm stuck.

Any ideas on how to set USB state to enabled once set to Don't-Detect?
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9. Re: NUC5CPYH - Win7 x64 - Fail to detect USB keyboard/mouse problem

kgruber Jul 20, 2015 1:25 PM (in response to Nick_K_NUC)

Hi!

I just opened a case with Intel Tech support on this subject using the NUC5PPYH which is the twin to this unit with a "Pentium". It has the same problem. Tech support and I tried Linux and windows 8.1, both worked. Windows 7 SP1 64 bit, no mouse or KB. Tried Logitech, Lenovo and MS KB and Mouse and different USB dvd drives, no joy! The problem is deeper than you think. We can image the unit with WIn 8 pre boot environment to a fully patched win 7 "vanilla" state, there is still NO mouse and NO keyboard!! How can we load a driver??

Even the Intel tech believes this is a BIOS problem and he is going to try to get his hands on one to test, he had never seen one yet. I just got mine today.

So back on the shelf it goes for now.
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10. Re: NUC5CPYH - Win7 x64 - Fail to detect USB keyboard/mouse problem

Nick_K_NUC Jul 20, 2015 1:55 PM (in response to kgruber)

FWIW: I can use kbd/mouse in BIOS now - used the "press power button till hear three beeps" procedure in:
Intel® NUC Boards and Kits — Using Fast Boot in Intel® Visual BIOS 2.x
So I'm back to just not being able to load Win7 - but that seems to be an artifact of I'm trying to load a non-patched version.
I'll post back success/failure once have a chance to try patching in USB 3.x drivers per document in #6...
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11. Re: NUC5CPYH - Win7 x64 - Fail to detect USB keyboard/mouse problem

dubi1 Jul 20, 2015 2:52 PM (in response to kgruber)

I have just got a new NUC5i5RYH . should this inactive kybd/mouse issue when booting windows 7 SP1 from USB3 exist here too even after following the "Installing Microsoft Windows 7 from USB Flash Drives onto USB 3.0 Computers": ? unfortunately I have only Windows 7 not 8 .

- Using a Linux distro ( Ubuntu or Red Hat 7) instead: do i have to patch the distro ISO with USB3 driver
or the USB3 driver is already there i.e I need only gen a USB storage device with the Linux ISO installled ?
Any other known issues with Linux . what is the simplest distro to put on NUC5i5RYH?

- using a USB kbd connected , do I access the NUC BIOS by HW boot + press F1 ?
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12. Re: NUC5CPYH - Win7 x64 - Fail to detect USB keyboard/mouse problem

kgruber Jul 20, 2015 2:58 PM (in response to kgruber)

OK, I did get the KB and Mouse to work in Win 7, but this news may not help you.

We use a product from NovaCoast which permits us to inject drivers into a vanilla image of win 7 64 bit using win 8's preboot environment and booting from a USB stick. I took the Haswell Celeron NUC's driver set and changed only the USB 3.0 driver from Intel's site for this series of NUCs and it worked.
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13. Re: NUC5CPYH - Win7 x64 - Fail to detect USB keyboard/mouse problem

Nick_K_NUC Jul 20, 2015 5:11 PM (in response to dubi1)

- Ubuntu and Mint worked w/o problems.
- Win7 did not, have USB issues that doc in #6 may address. No time yet to test
- Boot to BIOS is F2, You should see an on-screen prompt...
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14. Re: NUC5CPYH - Win7 x64 - Fail to detect USB keyboard/mouse problem

tech.GM Jul 22, 2015 5:47 PM (in response to Nick_K_NUC)

The Intel doc is riddled with pitfalls but I ultimately got the drivers loaded into new boot and install WIM image files... still no joy. Win 7 boots up (instead of blue screen without them) but no mouse/kb. I'm 99% sure I obviously made a difference because if I start with a vanilla WinUSB load of Win 7 ultimate I blue screen, using DISM to add the USB 3 drivers successfully only gets me to the Win 7 install screen with dead input. I too have an open ticket with Intell tech support since 2015/07/20 ... We need a header cable for the 2.0 ports but none is commercially available.
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