The Intel® Dual Band Wireless-AC 7260 Plus Bluetooth* is designed to work with the most recent Bluetooth* profiles on the market today. However, some connectivity issues due to incompatibility may occur. Your system may not be fully compatible with your system and our first recommendation is for you to check with your computer manufacturer to see if they have any solution or driver available for the Intel® Dual Band Wireless-AC 7260 Plus Bluetooth*. The drivers found in our support page are generic and may not be compatible. Only your computer manufacturer can provide you a list of certified and tested adapters that are compatible with your system. Check this link for more information on this matter as Intel does not support integrations: Intel® Wi-Fi Products — Regulatory Information Regarding Hardware Installation or Upgrade
On our best effort to assist you, some users have found a workaround that apparently resolved their Bluetooth* connectivity issues. Click on this link and see if their solution may also help you: Intel Centrino 6235 Bluetooth not detected by windows 7
*Please know that this link above is offered for your convenience only as it may not work for you and the information there is provided by users and therefore NOT indorsed by Intel so if you decide to try their solution, it will be at your own risk.
Thank you. The discussion of the Intel 6235 Wi-Fi/BT WLAN adapter was very informative.
I had not yet plugged in my IPEX antenna wire, because the snap was a very tight fit.
But I applied a little extra thumb pressure to it, and it finally snapped into place.
With a second antenna wire connected to the AC 7260, it now sees the Bluetooth 3.0 keyboard.
In the absence of a second IPEX antenna wire, the trace #51 can be defeated until you get a wire.
Bluetooth must be turned on in the Bluetooth Settings:
right click on the BT icon in the right corner of the system tray.
Function key F12 toggles the Wi-Fi on and off; I don't think that affects the Bluetooth radio.
I plan to install the HP Connection Manager on my HP 15-f039wm notebook; that may help.
Microsoft Support explained how to input a new passcode for the BT keyboard.
I accept Tim Hermann and Frank Boyne's explanation of how to add or delete a device using
Start > Control Panel > Hardware and Sound > Add a Device
Even though I thought I had added the keyboard by way of Settings > Bluetooth, it had not connected.
Therefore, it was not on the Device list. I had to add it this way.
In Control Panel, the Add a Device scan found the Bluetooth 3.0 keyboard. Attempting to add it caused another demand for the passcode, which I didn't know. But this time, below the blank passcode query box, there was an option which allowed me to make changes to the keyboard properties. THIS OPTION DID PROVIDE A FRESH 8-DIGIT PASSCODE TO ENTER ON THE BLUETOOTH KEYBOARD. Now it is connected.
If the Device list from the Device scan includes your keyboard, however misconfigured, you can delete it there and then add the device as explained above.
Here are Tim Hermann and Frank Boyne's step-by-step instructions, which I edited to make them device-independent.
[quote]From the flyer, here are the instructions for pairing the keyboard...
Discovering and Associating the Keyboard with Windows
Press and hold the power button on the right hand side of the keyboard for ~3 seconds [or press
"Connect"] until the blue LED starts to flash slowly. It may alternate two flashes and a pause.
On the Windows 8.1 Start Menu, click "Control Panel."
Under "Hardware and Sound," click "Add a Device."
As the Device scan proceeds, the Bluetooth keyboard should appear in the device list.
Select the keyboard. You should be presented with a passcode.
If not, click the link below the empty passcode query box for a new passcode.
Type that passcode on the Bluetooth keyboard and press Enter.
Your keyboard is now ready for use.
The flyer also emphasizes that, when turning the keyboard off and on, you should press the power button for only ~2 seconds, until the blue LED comes on [or press "Connect"]. Release the power button immediately after the LED comes on, or else the keyboard may end up back in pairing mode.
There's also a "Troubleshooting" section in the flyer...
If you have previously paired your Windows system with the keyboard, but it does not seem to function,
follow these steps to troubleshoot the issue (you can also refer to the release notes for any further issues
you may encounter).
First check the keyboard batteries and make sure they are fresh [or the internal battery is charged].
If the batteries are good, go to the "Add a Device" routine:
from the Start menu, click Control Panel, and under Hardware and Sound, click on "Add a Device."
Select the Bluetooth keyboard from the list of Devices which the Device scan finds.
Select "Remove Device" (or perhaps press "Delete")..
Click "Yes" to remove the device. The Bluetooth keyboard will disappear from the list.
To reconnect your Bluetooth keyboard, follow the steps in the above section,
"Discovering and Associating the Keyboard with Windows."
The release notes, in .PDF format, can be found here: