3 Replies Latest reply on Jul 8, 2015 3:51 PM by TBill

    Windows Photo Viewer error msg COM Surrogate not responding (new Dell desktop Win7 64 bit)


      Semi-common problem on Google search some machines bomb out on Windows Photo Viewer due to COM Surrogate error.

      Typically you can view a couple photos and then it hangs up.  I updated INTEL Graphics  HD4600 drivers to May_2015 did not seem to help.

      Some observers suggested the error debug pointed to the 4600 drivers.   64-Bit systems have less work-around options to solve the problem. 

      Right now I am going to Photo Gallery instead of Photo Viewer but it's still not rock solid.