4 Replies Latest reply on Jul 14, 2015 10:20 AM by joe_intel

    HP Elitebook 840 G2 graphics driver help

    bgcydrg

      I was trying to hook up my elitebook 840 to a monitor and get the right display resolution. The graphics card is HD graphics 5500. This monitor's optimal resolution is 1680 x 1050. Windows installed it as a "generic pnp monitor" and the optimal resolution is supported.

       

      I searched the web and found a solution is to add customized resolution at 1680 x 1050 with CustomModeApp. But this utility is not found under windows/system32. So I hope to install this utility by installing the full driver package. I downloaded win64_1563621.exe at Intel® Download Center, but it couldn't be installed due to hardware/driver mismatch. Did I get the right driver? If not, which one I should get? Thanks for any help.

       

      My laptop info:

      Processor: Intel core i5-5300U

      Graphics: Intel HD Graphics 5500

      OS: Windows 7 Enterprise