10 Replies Latest reply on Jul 13, 2015 2:34 PM by Facebook_After_Eleven_Dj_Set

    Unknown device PCI 7

    Facebook_After_Eleven_Dj_Set

      Hello Community

       

      I have A Code 28 on one device, Hardware PCI\VEN_8086&DEV_1548&SUBSYS_11112222&REV_03 

       

      Event

      Nome do registo:Microsoft-Windows-Kernel-PnP/Configuration
      Origem:        Microsoft-Windows-Kernel-PnP
      Data:          04/07/2015 17:13:06
      ID do evento:  400
      Categoria de Tarefa:Nenhum
      Nível:         Informações
      Palavras-chave:
      Utilizador:    SYSTEM
      Computador:    AfterElevenDj
      Descrição:
      Device PCI\VEN_8086&DEV_1548&SUBSYS_11112222&REV_03\6&17fb5400&0&000000E4 was configured.

       

      Driver Name: null
      Class Guid: {00000000-0000-0000-0000-000000000000}
      Driver Date:
      Driver Version:
      Driver Provider:
      Driver Section:
      Driver Rank: 0x0
      Matching Device Id:
      Outranked Drivers:
      Device Updated: false
      Evento Xml:
      <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
        <System>
          <Provider Name="Microsoft-Windows-Kernel-PnP" Guid="{9C205A39-1250-487D-ABD7-E831C6290539}" />
          <EventID>400</EventID>
          <Version>0</Version>
          <Level>4</Level>
          <Task>0</Task>
          <Opcode>0</Opcode>
          <Keywords>0x2000000000000000</Keywords>
          <TimeCreated SystemTime="2015-07-04T16:13:06.145387500Z" />
          <EventRecordID>2085</EventRecordID>
          <Correlation />
          <Execution ProcessID="4" ThreadID="216" />
          <Channel>Microsoft-Windows-Kernel-PnP/Configuration</Channel>
          <Computer>AfterElevenDj</Computer>
          <Security UserID="S-1-5-18" />
        </System>
        <EventData>
          <Data Name="DeviceInstanceId">PCI\VEN_8086&amp;DEV_1548&amp;SUBSYS_11112222&amp;REV_03\6&amp;17fb5400&amp;0&amp;000000E4</Data>
          <Data Name="DriverName">null</Data>
          <Data Name="ClassGuid">{00000000-0000-0000-0000-000000000000}</Data>
          <Data Name="DriverDate">
          </Data>
          <Data Name="DriverVersion">
          </Data>
          <Data Name="DriverProvider">
          </Data>
          <Data Name="DriverInbox">false</Data>
          <Data Name="DriverSection">
          </Data>
          <Data Name="DriverRank">0x0</Data>
          <Data Name="MatchingDeviceId">
          </Data>
          <Data Name="OutrankedDrivers">
          </Data>
          <Data Name="DeviceUpdated">false</Data>
          <Data Name="Status">0x0</Data>
        </EventData>
      </Event>

       

      Event

      Nome do registo:Microsoft-Windows-Kernel-PnP/Configuration
      Origem:        Microsoft-Windows-Kernel-PnP
      Data:          15/06/2015 23:37:21
      ID do evento:  420
      Categoria de Tarefa:Nenhum
      Nível:         Informações
      Palavras-chave:
      Utilizador:    AFTERELEVENDJ\After Eleven Dj Set
      Computador:    AfterElevenDj
      Descrição:
      Device PCI\VEN_8086&DEV_1548&SUBSYS_11112222&REV_03\6&17FB5400&0&000000E4 was deleted.

       

      Class Guid: {00000000-0000-0000-0000-000000000000}
      Evento Xml:
      <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
        <System>
          <Provider Name="Microsoft-Windows-Kernel-PnP" Guid="{9C205A39-1250-487D-ABD7-E831C6290539}" />
          <EventID>420</EventID>
          <Version>0</Version>
          <Level>4</Level>
          <Task>0</Task>
          <Opcode>0</Opcode>
          <Keywords>0x2000000000000000</Keywords>
          <TimeCreated SystemTime="2015-06-15T22:37:21.358689500Z" />
          <EventRecordID>1975</EventRecordID>
          <Correlation />
          <Execution ProcessID="3616" ThreadID="11680" />
          <Channel>Microsoft-Windows-Kernel-PnP/Configuration</Channel>
          <Computer>AfterElevenDj</Computer>
          <Security UserID="S-1-5-21-1648619013-3100391248-490191823-1002" />
        </System>
        <EventData>
          <Data Name="DeviceInstanceId">PCI\VEN_8086&amp;DEV_1548&amp;SUBSYS_11112222&amp;REV_03\6&amp;17FB5400&amp;0&amp;000000E4</Data>
          <Data Name="ClassGuid">{00000000-0000-0000-0000-000000000000}</Data>
          <Data Name="Problem">0x15</Data>
          <Data Name="Status">0x0</Data>
        </EventData>
      </Event>

       

       

       

      And i just can´t find the driver, i tried everything regarding drivers:

      - CardReader_Genesys_Win81_64_VER4307,&nbsp

      - Intel Chipset_10.0.27_Public

       

      Can someone help me with this, please

       

      Thank you very much for your support

        • 1. Re: Unknown device PCI 7
          joe_intel

          I suppose you are using Windows* 8.1. What is the brand and model of your system?

          • 2. Re: Unknown device PCI 7
            Facebook_After_Eleven_Dj_Set

            Hello and Thank You for Your Answer

             

            Yes i´m using 8.1, and my Notebook is an Asus Rog G750JX

             

            Thank you very much for your attention

            • 3. Re: Unknown device PCI 7
              joe_intel

              Did you install all drivers from here: Notebooks & Ultrabooks | ASUS ROG G750JX | ASUS Global ?  Including the Intel® Management Engine Interface in "Others".

              • 4. Re: Unknown device PCI 7
                Facebook_After_Eleven_Dj_Set

                Ye,s of course my friend, i´m a little an advanced user.

                 

                The ID of the device is PCI\VEN_8086&DEV_1548&CC_0880

                 

                i Google it on "PCIdatabase", says doesn´t exist the DEV_1548

                 

                I Google, for Driver Booster, everything is Update, does nothing

                 

                I Google for  Intel Driver Update Utility, Again Update, does nothing

                 

                I Google for Intel Active Management, nothing

                 

                I Google for the entire name of the ID device, 5 results, and none have the driver, at least i can tell, i didn´t see one

                 

                I don´t know what to do

                 

                But i thank you for your attention my friend

                • 5. Re: Unknown device PCI 7
                  Facebook_After_Eleven_Dj_Set

                  now i keep getting a messege saying Intel Management Thecnology (Disable), i go to my BIOS to enable it, and ATM is not there

                   

                  What is going on here.......ggeeezzzz, i have the latest BIOS update, i don´t understand this.

                  • 6. Re: Unknown device PCI 7
                    Facebook_After_Eleven_Dj_Set

                    ok.....so i uninstall the Intel Management Technology


                    Now has disappeared the error, i don´t know if this is ok now......



                    Thank you

                    • 7. Re: Unknown device PCI 7
                      joe_intel

                      The Intel® Management Engine driver is only provided by the system manufacturer; did you check with ASUS* about this issue?

                      • 8. Re: Unknown device PCI 7
                        Facebook_After_Eleven_Dj_Set

                        Hello my friend and thank you for your attention

                         

                        Yes i did talk to them, but Asus Support....Really? Do you think that is a support?

                        No way they can reach a solution, for any problem you have, they say to open a RMA, then they format it, i receive it again, and then complain, if i saw the exclamation point on the device.

                        I can tell you this, they can be all that they want to be, but technicians no way.

                        I think that ASUS have nice material, but once you send something to them, oooohhh they are going to pick it up on the junkyard, to put it back on, no new hardware, has they claim that has been substituted.

                        I have like 13 years of headaches with there hardware, and the sponsors? It´s all about cheating you.

                        So they said to me, that i should contact you guys, which is funny in all of this.

                         

                        Now serious, i uninstall that ATM, and regardless that, i had already installed the intel driver update utility, but i did go to your download area and install the latest, but in this case, the exclamation point, on the hardware was gone, immediately after i uninstall the ATM.

                         

                        I don´t know if there is anything else that i could do, to see if everything is working properly,

                         

                        I did check some forums before uninstalling the ATM, because of a message saying that the ATM was disable, everytime i turn on my notebook, but in one of them they said that to activate it i had to go to the BIOS and look for the ATM service and enabel it, but i didn´t find anything regarding ATM on my BIOS, so, or i´m mistaken, and didn´t notice the ATM, or is with other name, i can try to send you some pictures of my BIOS, if this helps.

                         

                        Once again thank you for your attention my friend, and if there is anything else, i´ll appreciated.

                        • 9. Re: Unknown device PCI 7
                          joe_intel

                          I investigated about the popup message. If you are familiar with Intel® vPro™ Technology and you know how to use it, then feel free to activate Intel® AMT. The activation of Intel® AMT requires a process called “provisioning” that involves getting into the Intel® Management Engine Interface BIOS (or Ctrl + P) to set it up.


                          It is totally normal that any computer that offers the AMT feature comes up with this popup message. Most of the motherboards based on Intel Chipsets include another hardware feature called Intel® Management Engine Interface that allows the direct interaction between the operating system and the board BIOS. When installing the Intel® Management Engine Interface driver it also installs a service that runs automatically at Windows start up that monitors the Intel® Management Engine Interface activity.


                          The service that runs automatically is usually named as Intel® Management and Security (MEI) and appears in the Windows Task Manager as “LMS (Intel® Management and Security Application Local Management Service)”.


                          If you don’t want this popup to warn you about the AMT status or any other activity regarding the Intel® MEI, then you can disable the option to avoid running in the next time Windows logs on in the tool itself, or you can open Windows System Configuration and uncheck it from the Services and from the Startup tabs. To do this, follow these instructions:

                          • Go to the start button and click on “run” or “search”
                          • Type in “msconfig” without the quote marks
                          • When the System Configuration dialogue box comes up click on the Services Tab
                          • Go to the bottom of the Window and click on “Hide all Microsoft Services”
                          • Now look for “Intel® ME Service” and “Intel® Management and Security Application Local Management Service” and remove the check mark
                          • Click on the “apply button” and then go to the Startup tab
                          • Look for Intel® PIconStartup and remove the check mark
                          • Click on the “apply button” then click on “ok” and reboot the system.

                           

                          When Windows comes up it will say something about the changes made, just put a check mark and click OK.

                          • 10. Re: Unknown device PCI 7
                            Facebook_After_Eleven_Dj_Set

                            Thank you Joel, but the thing is to know how to enable/disable it, now that is working

                             

                            But thank you for the msconfig tip

                             

                            thank you my friend