6 Replies Latest reply on Jul 3, 2015 8:04 AM by dodoCB

    NUC5i3RYH Driver Install Failures

    Adrian416

      I'm on Windows 8.1 and running the driver update utility found on the Intel site here:  Intel® Driver Update Utility

       

      Most of the drivers are failing up install/update.  Successful ones are:

      • LAN v20.1
      • Audio 6.0.1.7525

       

      Failed ones include:

      • Infrared 2.9.1007
      • ME 10 10.0.38.1036(1,5M)
      • Wireless 17.16.0
      • Bluetooth 17.1.1501.01
      • Chipset 10.0.27

       

      Here are some snips of the install log from the Driver update utility:

      • Infrared 2.9.1007

      DriverUpdateUI.exe Error: 0 : Start downloading File: SIO_CIR_win8_20130716_2.9.1007.exe

      DriverUpdateUI.exe Information: 0 : Get the file size, ContentLength: 19701760, resumeLocation: 0, File Fize: 19701760, File name: SIO_CIR_win8_20130716_2.9.1007.exe

      DriverUpdateUI.exe Information: 0 : Downloaded driver size: 19701760, total size: 19701760, file name SIO_CIR_win8_20130716_2.9.1007.exe

      DriverUpdateUI.exe Information: 0 : Driver Info In:

      DriverUpdateUI.exe Information: 0 : availablePackageDate: 2013-09-23

      availablePackageName: SIO_CIR_win8_20130716_2.9.1007.exe

      availablePackagePath: C:\Users\ama\Desktop\NUC5i3RYB

      availablePackageVersion: 2.9.1007

      currentDriverDate:

      currentDriverDescription:

      currentDriverInstalled: False

      currentDriverManufacturer:

      currentDriverVersion:

      currentPackageDate:

      currentPackageVersion:

      hardwareFound: True

      hwDescription:

      hwSignature: VEN_NTN&DEV_0530

      installErrorInfo:

      registrySubkey: Software\Microsoft\Windows\CurrentVersion\Uninstall\{22A6CD6C-97B9-4B90-9291-02E756F20DDF}

      registrySuccessValue:

      registryVersionValue:

       

       

      DriverUpdateUI.exe Information: 0 : IDUU-Install: Starting installer

      DriverUpdateUI.exe Information: 0 : IDUU-Install: Beginning EXE install

      DriverUpdateUI.exe Information: 0 : IDUU-Install: Main process exit

      DriverUpdateUI.exe Information: 0 : IDUU-Install: Child processes exit

      DriverUpdateUI.exe Information: 0 : IDUU-Install: Couldn't find 32 bit subkey. Trying 64 bit.

      DriverUpdateUI.exe Information: 0 : IDUU-Install: Couldn't find registry subkey.  We're done here.

      DriverUpdateUI.exe Information: 0 : Driver Info Out:

      DriverUpdateUI.exe Information: 0 : availablePackageDate: 2013-09-23

      availablePackageName: SIO_CIR_win8_20130716_2.9.1007.exe

      availablePackagePath: C:\Users\ama\Desktop\NUC5i3RYB

      availablePackageVersion: 2.9.1007

      currentDriverDate:

      currentDriverDescription:

      currentDriverInstalled: False

      currentDriverManufacturer:

      currentDriverVersion:

      currentPackageDate:

      currentPackageVersion:

      hardwareFound: True

      hwDescription:

      hwSignature: VEN_NTN&DEV_0530

      installErrorInfo:

      registrySubkey: Software\Microsoft\Windows\CurrentVersion\Uninstall\{22A6CD6C-97B9-4B90-9291-02E756F20DDF}

      registrySuccessValue:

      registryVersionValue:

       

       

      DriverUpdateUI.exe Error: 0 : Install driver returned false for driverId 23218

      DriverUpdateUI.exe Error: 0 : Installer result was

      • ME 10 10.0.38.1036(1,5M)

      DriverUpdateUI.exe Error: 0 : Start downloading File: ME_Win7_8.1_10.0.38.1036_1.5M.zip

      DriverUpdateUI.exe Information: 0 : Get the file size, ContentLength: 73406140, resumeLocation: 0, File Fize: 73406140, File name: ME_Win7_8.1_10.0.38.1036_1.5M.zip

      DriverUpdateUI.exe Information: 0 : Downloaded driver size: 73406140, total size: 73406140, file name ME_Win7_8.1_10.0.38.1036_1.5M.zip

      DriverUpdateUI.exe Information: 0 : Driver Info In:

      DriverUpdateUI.exe Information: 0 : availablePackageDate: 2015-01-21

      availablePackageName: ME_Win7_8.1_10.0.38.1036_1.5M.zip

      availablePackagePath: C:\Users\ama\Desktop\NUC5i3RYB

      availablePackageVersion: 10.0.38.1036 (1,5M)

      currentDriverDate:

      currentDriverDescription:

      currentDriverInstalled: False

      currentDriverManufacturer:

      currentDriverVersion:

      currentPackageDate:

      currentPackageVersion:

      hardwareFound: True

      hwDescription:

      hwSignature: VEN_8086&DEV_9CBA

      installErrorInfo:

      registrySubkey: Software\Intel\AMT

      registrySuccessValue:

      registryVersionValue:

       

       

      DriverUpdateUI.exe Information: 0 : IDUU-Install: Starting installer

      DriverUpdateUI.exe Information: 0 : IDUU-Install: Command line parameters: -s

      DriverUpdateUI.exe Error: 0 : Failed to install for driverId 24499

      DriverUpdateUI.exe Error: 0 : System.InvalidOperationException: Cannot start process because a file name has not been provided.

         at IDUUInstall.IDUUInstall.InstallDriver(DriverInfo di)

         at Driver_Manager.DriverManager.InstallDriver(Int32 driverID)

       

      • Wireless 17.16.0

      DriverUpdateUI.exe Error: 0 : Start downloading File: Wireless_Win8.1_64__17.16.0.exe

      DriverUpdateUI.exe Information: 0 : Get the file size, ContentLength: 109075536, resumeLocation: 0, File Fize: 109075536, File name: Wireless_Win8.1_64__17.16.0.exe

      DriverUpdateUI.exe Information: 0 : Downloaded driver size: 109075536, total size: 109075536, file name Wireless_Win8.1_64__17.16.0.exe

      DriverUpdateUI.exe Information: 0 : Driver Info In:

      DriverUpdateUI.exe Information: 0 : availablePackageDate: 2015-06-19

      availablePackageName: Wireless_Win8.1_64__17.16.0.exe

      availablePackagePath: C:\Users\ama\Desktop\NUC5i3RYB

      availablePackageVersion: 17.16.0

      currentDriverDate:

      currentDriverDescription:

      currentDriverInstalled: False

      currentDriverManufacturer:

      currentDriverVersion:

      currentPackageDate:

      currentPackageVersion:

      hardwareFound: True

      hwDescription:

      hwSignature: VEN_8086&DEV_08B1

      installErrorInfo:

      registrySubkey: SOFTWARE\Wow6432Node\Microsoft\Windows\CurrentVersion\Uninstall\{7a06df8f-4c5a-4207-aa9e-019406e3a46d}

      registrySuccessValue:

      registryVersionValue:

       

       

      DriverUpdateUI.exe Information: 0 : IDUU-Install: Starting installer

      DriverUpdateUI.exe Information: 0 : IDUU-Install: Beginning EXE install

      DriverUpdateUI.exe Information: 0 : IDUU-Install: Main process exit

      DriverUpdateUI.exe Information: 0 : IDUU-Install: Child processes exit

      DriverUpdateUI.exe Information: 0 : IDUU-Install: Couldn't find 32 bit subkey. Trying 64 bit.

      DriverUpdateUI.exe Information: 0 : IDUU-Install: Couldn't find registry subkey.  We're done here.

      DriverUpdateUI.exe Information: 0 : Driver Info Out:

      DriverUpdateUI.exe Information: 0 : availablePackageDate: 2015-06-19

      availablePackageName: Wireless_Win8.1_64__17.16.0.exe

      availablePackagePath: C:\Users\ama\Desktop\NUC5i3RYB

      availablePackageVersion: 17.16.0

      currentDriverDate:

      currentDriverDescription:

      currentDriverInstalled: False

      currentDriverManufacturer:

      currentDriverVersion:

      currentPackageDate:

      currentPackageVersion:

      hardwareFound: True

      hwDescription:

      hwSignature: VEN_8086&DEV_08B1

      installErrorInfo:

      registrySubkey: SOFTWARE\Wow6432Node\Microsoft\Windows\CurrentVersion\Uninstall\{7a06df8f-4c5a-4207-aa9e-019406e3a46d}

      registrySuccessValue:

      registryVersionValue:

       

       

      DriverUpdateUI.exe Error: 0 : Install driver returned false for driverId 24267

      DriverUpdateUI.exe Error: 0 : Installer result was

      • Bluetooth 17.1.1501.01

      DriverUpdateUI.exe Error: 0 : Start downloading File: BT_Win8.1_64_17.1.1501.01.exe

      DriverUpdateUI.exe Information: 0 : Get the file size, ContentLength: 6736368, resumeLocation: 0, File Fize: 6736368, File name: BT_Win8.1_64_17.1.1501.01.exe

      DriverUpdateUI.exe Information: 0 : Downloaded driver size: 6736368, total size: 6736368, file name BT_Win8.1_64_17.1.1501.01.exe

      DriverUpdateUI.exe Information: 0 : Driver Info In:

      DriverUpdateUI.exe Information: 0 : availablePackageDate: 2015-06-19

      availablePackageName: BT_Win8.1_64_17.1.1501.01.exe

      availablePackagePath: C:\Users\ama\Desktop\NUC5i3RYB

      availablePackageVersion: 17.1.1501.01

      currentDriverDate:

      currentDriverDescription:

      currentDriverInstalled: False

      currentDriverManufacturer:

      currentDriverVersion:

      currentPackageDate:

      currentPackageVersion:

      hardwareFound: True

      hwDescription:

      hwSignature: VEN_8086&DEV_07DC

      installErrorInfo:

      registrySubkey: SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{302600C1-6BDF-4FD1-1405-148929CC1385}

      registrySuccessValue:

      registryVersionValue:

       

       

      DriverUpdateUI.exe Information: 0 : IDUU-Install: Starting installer

      DriverUpdateUI.exe Information: 0 : IDUU-Install: Beginning EXE install

      DriverUpdateUI.exe Information: 0 : IDUU-Install: Main process exit

      DriverUpdateUI.exe Information: 0 : IDUU-Install: Child processes exit

      DriverUpdateUI.exe Information: 0 : IDUU-Install: Couldn't find 32 bit subkey. Trying 64 bit.

      DriverUpdateUI.exe Information: 0 : IDUU-Install: Couldn't find registry subkey.  We're done here.

      DriverUpdateUI.exe Information: 0 : Driver Info Out:

      DriverUpdateUI.exe Information: 0 : availablePackageDate: 2015-06-19

      availablePackageName: BT_Win8.1_64_17.1.1501.01.exe

      availablePackagePath: C:\Users\ama\Desktop\NUC5i3RYB

      availablePackageVersion: 17.1.1501.01

      currentDriverDate:

      currentDriverDescription:

      currentDriverInstalled: False

      currentDriverManufacturer:

      currentDriverVersion:

      currentPackageDate:

      currentPackageVersion:

      hardwareFound: True

      hwDescription:

      hwSignature: VEN_8086&DEV_07DC

      installErrorInfo:

      registrySubkey: SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{302600C1-6BDF-4FD1-1405-148929CC1385}

      registrySuccessValue:

      registryVersionValue:

       

       

      DriverUpdateUI.exe Error: 0 : Install driver returned false for driverId 24268

      DriverUpdateUI.exe Error: 0 : Installer result was

      • Chipset 10.0.27

      DriverUpdateUI.exe Error: 0 : Start downloading File: Chipset_Win7_8_8.1_10.0.27.zip

      DriverUpdateUI.exe Information: 0 : Get the file size, ContentLength: 2725568, resumeLocation: 0, File Fize: 2725568, File name: Chipset_Win7_8_8.1_10.0.27.zip

      DriverUpdateUI.exe Information: 0 : Downloaded driver size: 2725568, total size: 2725568, file name Chipset_Win7_8_8.1_10.0.27.zip

      DriverUpdateUI.exe Information: 0 : Driver Info In:

      DriverUpdateUI.exe Information: 0 : availablePackageDate: 2015-06-19

      availablePackageName: Chipset_Win7_8_8.1_10.0.27.zip

      availablePackagePath: C:\Users\ama\Desktop\NUC5i3RYB

      availablePackageVersion: 10.0.27

      currentDriverDate:

      currentDriverDescription:

      currentDriverInstalled: False

      currentDriverManufacturer:

      currentDriverVersion:

      currentPackageDate:

      currentPackageVersion:

      hardwareFound: True

      hwDescription:

      hwSignature: VEN_8086&DEV_0800

      installErrorInfo:

      registrySubkey: SOFTWARE\Intel\Infinst

      registrySuccessValue:

      registryVersionValue:

       

       

      DriverUpdateUI.exe Information: 0 : IDUU-Install: Starting installer

      DriverUpdateUI.exe Information: 0 : IDUU-Install: Command line parameters: -s

      DriverUpdateUI.exe Error: 0 : Failed to install for driverId 24887

      DriverUpdateUI.exe Error: 0 : System.InvalidOperationException: Cannot start process because a file name has not been provided.

         at IDUUInstall.IDUUInstall.InstallDriver(DriverInfo di)

         at Driver_Manager.DriverManager.InstallDriver(Int32 driverID)

       

      I've tried to install these directly outside the Intel Driver Update Utility but still no luck.  The install program indicates success but it doesn't show the new driver versions in windows device manager.

       

      I'm not sure what else I can do at this point and am open to suggestions.

       

      Thanks,

      adrian

        • 1. Re: NUC5i3RYH Driver Install Failures
          allan_intel

          How did you manage to install windows? Was it through USB flash drive?

          Have you tried running windows installation with different USB thumb drive? It might be bad image

           

          I have been able to install all NUC drivers successfully from downloadcenter.intel.com. I had no issues with fresh operating system installation.

           

          Allan.

          • 2. Re: NUC5i3RYH Driver Install Failures
            Adrian416

            The first time I installed was via USB DVD disk.  Based on your feedback, I created a fresh USB stick and tried a brand new install.  Strangely, the exact same drivers were failing to install.  I did notice some new stuff:

            • For the items that are failing to install, the Intel Driver Update Utility (IDUU) is not able to pick up the current version info

            • Infrared driver - current:  Nuvoton SIO CIR 2.4.2013.711; IDUU not able to install:  2.9.1007
            • Intel ME 10 - current:  not sure which device to look for to check version number; IDUU not able to install 10.0.38.1036(1,5M)
            • Wireless - current:  17.16.0.4; IDUU not able to install:  17.16.0  - Guess this is not a problem as I have the latest and greatest
            • Bluetooth - current:  17.1.1512.771; lDUU not able to install:  17.1.1501.01 - again, not worried as I seem to have a newer version
            • Intel Chipset - current:  not sure which device to look for to check version number; IDUU not able to install 10.0.27

             

            I noticed that IDUU doesn't install the video driver, this was a big one as it resulted in my HDMI audio not working.  I was able to install this manually.

             

            ...currently enjoying 130+ Windows updates....

             

            -adrian

            • 3. Re: NUC5i3RYH Driver Install Failures
              allan_intel

              I am currently installing the operating system and all drivers for this NUC. I will let you know if I find any issues installing Intel(R) drives.

               

              Allan.

              • 4. Re: NUC5i3RYH Driver Install Failures
                allan_intel

                I have just installed an Intel(R) NUC5i3RYH from scratch Windows 8.1. I went online and installed all drivers via Intel® Driver Update Utility

                •Infrared 2.9.1007  Succesfully downloaded (No issues during the installation)

                •ME 10 10.0.38.1036(1,5M) Succesfully downloaded (No issues during the installation)

                •Wireless 17.16.0 Succesfully downloaded (No issues during the installation)

                •Bluetooth 17.1.1501.01 Succesfully downloaded (No issues during the installation)

                •Chipset 10.0.27  Succesfully downloaded (No issues during the installation)

                 

                I did not have issues with the installation of those drivers. As I mentioned previously, you may have a bad operating system image.


                Allan.

                • 5. Re: NUC5i3RYH Driver Install Failures
                  Adrian416

                  Thanks for investigating Allan.  This is very strange.  I actually used 2 different sources and images for my Windows install, first was from a DVD that a colleague of mine had.  Second was a fresh download from Microsoft which I made into a bootable USB for install.  They both behaved the same way.

                   

                  Are you using the auto-detect and install application?  Or installing drivers individually from the download center?

                   

                  Regards,

                  adrian

                   

                  Screenshot_2015-07-03_09_33_22.png

                  Screenshot 2015-07-03 09.34.44.png

                  Screenshot 2015-07-03 09.34.59.png

                  Screenshot 2015-07-03 09.35.12.png

                  • 6. Re: NUC5i3RYH Driver Install Failures
                    dodoCB

                    Hey guys, i have the same issue.

                    I installed Windows Server 2008R2 DataCenter, and i cannot install LAN driver. Tryed to install  CIR driver, but i can't. Not even Chipset driver  i cannot install.

                    Only USB driver i intalled.

                    I would like to say that my OS was installed from USB.

                     

                    Thanks,

                    dodoCB