3 Replies Latest reply on Jun 30, 2015 10:37 AM by allan_intel

    NUC5i3RYH - 1-2 FPS with  Win 8.1 Netflix Metro App, USB Soundcard and 5.1 Dolby Digital Plus

    kekxbox

      Hi,

       

      I seem to be having this very frustrating problem that was already discussed here before with other NUC models

       

      D34010WYK + USB SoundCard + Netflix Win 8 App + 5.1 Sound = No go

       

      I am using this

      |28.06.2015

      to feed audio via TOSLINK to my YAS-103 soundbar. When switching from stereo to DD+ 5.1 audio, FPS go down to 1-2 stuttering.

      I updated to the latest drivers/bios available  for Win 8.1 64 Bit right now (Graphics/Audio, Management Engine), tried disabling legacy boot and other fixes I read about here. No success. I crosschecked the setup with an old Zotac Zbox running the same OS version and soundcard drivers - no problem.

        • 1. Re: NUC5i3RYH - 1-2 FPS with  Win 8.1 Netflix Metro App, USB Soundcard and 5.1 Dolby Digital Plus
          allan_intel

          Please provide current BIOS version and  the graphics report generated within graphics control panel:

          Graphics Drivers — Intel® Graphics Driver Report

           

          Allan

          • 2. Re: NUC5i3RYH - 1-2 FPS with  Win 8.1 Netflix Metro App, USB Soundcard and 5.1 Dolby Digital Plus
            kekxbox

            Bios Version is RYBDWi35.86A.0249.2015.0529.1640

             

            Intel(R) HD Graphics 5500

             

            Report Date: Monday, June 29, 2015

            Report Time [hh:mm:ss]: 8:55:14 PM

            Driver Version: 10.18.14.4222

            Operating System: Windows* 8.1 Pro (6.3.9600)

            Default Language: German (Germany)

            Physical Memory: 8076 MB

            Vendor ID: 8086

            Device ID: 1616

            Device Revision: 09

            Graphics Output Protocol (GOP) Version: 5.5.1032

            Current Resolution: 1920 x 1080

             

            Processor: Intel(R) Core(TM) i3-5010U CPU @ 2.10GHz

            Processor Speed: 2095 MHz

            Processor Graphics in Use: Intel(R) HD Graphics 5500

            Shader Version: 5.0

            OpenGL* Version: 4.3

            OpenCL* Version: 2.0

             

            * Microsoft DirectX* *

            Runtime Version: 11.2

            Hardware-Supported Version: 11.1

             

            * Devices connected to the Graphics Accelerator *

             

            Active Displays: 1

             

            * Digital Television *

             

            Display Type: Digital

            DDC2 Protocol: Supported

            Gamma: 2.2

            Connector Type: HDMI

            Device Type: Digital Television

             

            Maximum Image Size

            Horizontal Size: 6.3 inches

            Vertical Size: 3.54 inches

             

            Supported Modes

            640 x 480 (60p Hz)

            720 x 576 (50p Hz)

            720 x 480 (60p Hz)

            800 x 600 (60p Hz)

            1024 x 768 (60p Hz)

            1280 x 720 (50p Hz)

            1280 x 720 (60p Hz)

            1280 x 1024 (60p Hz)

            1360 x 768 (60p Hz)

            1600 x 1200 (60p Hz)

            1920 x 1080 (50p Hz)

            1920 x 1080 (25p Hz)

            1920 x 1080 (60i Hz)

            1920 x 1080 (50i Hz)

            1920 x 1080 (60p Hz)

            1920 x 1080 (24p Hz)

            1920 x 1080 (30p Hz)

             

            Raw EDID:

            00 FF FF FF FF FF FF 00 4C 2D BC 03 00 00 00 00

            2F 11 01 03 80 10 09 78 0A EE 91 A3 54 4C 99 26

            0F 50 54 21 08 00 81 80 A9 40 01 01 01 01 01 01

            01 01 01 01 01 01 02 3A 80 18 71 38 2D 40 58 2C

            45 00 A0 5A 00 00 00 1E 66 21 50 B0 51 00 1B 30

            40 70 36 00 A0 5A 00 00 00 1E 00 00 00 FD 00 17

            3D 1A 4C 17 00 0A 20 20 20 20 20 20 00 00 00 FC

            00 53 41 4D 53 55 4E 47 0A 20 20 20 20 20 01 D3

             

            02 03 30 F1 4B 90 1F 04 13 05 14 03 12 20 21 22

            2C 09 7F 07 15 07 50 3E 06 C0 4D 02 00 83 4F 00

            00 67 03 0C 00 21 00 A8 2D E3 05 03 01 E2 00 0F

            01 1D 00 72 51 D0 1E 20 6E 28 55 00 A0 5A 00 00

            00 1E 01 1D 00 BC 52 D0 1E 20 B8 28 55 40 A0 5A

            00 00 00 1E 01 1D 80 18 71 1C 16 20 58 2C 25 00

            A0 5A 00 00 00 9E 01 1D 80 D0 72 1C 16 20 10 2C

            25 80 A0 5A 00 00 00 9E 00 00 00 00 00 00 00 85

             

             

            * Other names and brands are the property of their respective owners.

             

            Cheers

            • 3. Re: NUC5i3RYH - 1-2 FPS with  Win 8.1 Netflix Metro App, USB Soundcard and 5.1 Dolby Digital Plus
              allan_intel

              Thanks for the requested information. I have escalated this matter to our engineering team. I will report back once I have more information.

               

              Allan.