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We are sorry about this situation, and would like to let you know that there are some actions you can do to confirm or discard a drive failure:
- Check in the PC BIOS if the SSD is detected properly.
- Try using the drive in a different port.
- Use the drive with different cables (Data and Power).
- Connect the drive to another computer, as secondary drive, then check if it is detected in the BIOS, or Windows* Computer Management - Disk Management.
If the drive is not able to be detected and you consider it might have failed, please Contact Intel Support for further assistance.
If the drive is not detected as a secondary drive using a different PC and cables, please Contact Intel Support Center.
Regarding data recovery, there are some 3rd party companies that provide this service.
Intel does not reimburse for this service, and does not guarantee data recovery services. Contact the companies for pricing, services, and terms.
You can find more information in the following link: