3 Replies Latest reply on Jun 24, 2015 2:47 PM by im85288

    No 4k Resolution available i5-4690

    im85288

      Hi All,

       

      I recently plugged in my new pc with i5-4690 processor connected via hdmi to my samsung 4k tv via a 4k capable receiver, but no matter what I attempt I can not pick a resolution higher than 1920x1080. i updated the intel drivers to the latest, tried to add a custom resolution (but it fails with an exceeded bandwith issue).

       

      Does anyone have an idea why this could be happening? As far as I know the processor is capable of a 4k resolution and certainly all my other components (motherboard etc) are also capable of this. I even tried connecting a active Display Port to HDMi converter but it still only allows a non 4k resolution in the display settings.

       

      I'm not sure what information to provide, but here is the graphics report

       

      Intel(R) HD Graphics 4600

       

       

       

       

       

       

       

       

      Report Date: Tuesday, June 23, 2015

      Report Time [hh:mm:ss]: 2:16:53 PM

      Driver Version: 10.18.14.4222

      Operating System: Windows* 8.1 Pro (6.3.9600)

      Default Language: English (United Kingdom)

      Physical Memory: 16254 MB

      Vendor ID: 8086

      Device ID: 0412

      Device Revision: 06

      Video BIOS: 1035.0

      Current Resolution: 1920 x 1080

       

       

       

       

       

       

       

       

      Processor: Intel(R) Core(TM) i5-4690 CPU @ 3.50GHz

      Processor Speed: 3500 MHz

      Processor Graphics in Use: Intel(R) HD Graphics 4600

      Shader Version: 5.0

      OpenGL* Version: 4.3

      OpenCL* Version: 1.2

       

       

       

       

      * Microsoft DirectX* *

      Runtime Version: 11.2

      Hardware-Supported Version: 11.1

       

       

       

       

       

       

       

       

      * Devices connected to the Graphics Accelerator *

       

       

       

       

      Active Displays: 1

       

       

       

       

       

       

       

       

      * Digital Television *

       

       

       

       

      Display Type: Digital

      DDC2 Protocol: Supported

      Gamma: 2.2

      Connector Type: HDMI

      Device Type: Digital Television

       

       

       

       

       

       

       

       

      Supported Modes

      720 x 480 (60p Hz)

      720 x 480 (60i Hz)

      720 x 576 (50p Hz)

      720 x 576 (50i Hz)

      1280 x 720 (60p Hz)

      1280 x 720 (50p Hz)

      1920 x 1080 (60i Hz)

      1920 x 1080 (50i Hz)

      1920 x 1080 (60p Hz)

      1920 x 1080 (50p Hz)

       

       

       

       

       

       

       

       

       

       

      Raw EDID:

      00 FF FF FF FF FF FF 00 65 A8 9A 31 00 00 00 00

      00 18 01 03 80 00 00 78 0A 0D C9 A0 57 47 98 27

      12 48 4C 00 00 00 01 01 01 01 01 01 01 01 01 01

      01 01 01 01 01 01 01 1D 80 18 71 1C 16 20 58 2C

      25 00 C4 8E 21 00 00 9E 01 1D 80 D0 72 1C 16 20

      10 2C 25 80 C4 8E 21 00 00 9E 00 00 00 FC 00 52

      58 2D 56 36 37 37 0A 20 20 20 20 20 00 00 00 FD

      00 17 79 0F 5B 0F 00 0A 20 20 20 20 20 20 01 E8

       

       

      02 03 39 74 4E 85 04 02 03 06 07 10 14 13 11 12

      15 16 1F 38 09 7F 07 0F 7F 07 15 07 50 3E 1F C0

      4D 02 00 57 06 00 67 7E 00 5F 54 01 83 5F 00 00

      68 03 0C 00 10 00 80 21 00 8C 0A D0 8A 20 E0 2D

      10 10 3E 96 00 13 8E 21 00 00 18 8C 0A D0 90 20

      40 31 20 0C 40 55 00 13 8E 21 00 00 18 00 00 00

      00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00

      00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 80

       

       

       

       

      Please let me know if any other information is needed

       

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