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HD Graphics 5500 - Display driver stopped responding and has recovered on Windows 8.1

FHacq
Beginner
1,895 Views

Hi there,

I just bought a Lenovo T450s, it could be great but I have a big issue with the graphic chipset (HD Graphics 5500) :

Specs of my computer :

Intel Core i5-5200U

5500 Intel HD

8 GB RAM

SSD 256 Go

Windows 8.1

 

When I casually browse the Internet on Chrome, or play games (mainly just Torchlight 2 once in a while which doesn't require much..) the screen goes black for one or two seconds and then it comes back with the error 'Display driver stopped responding and has recovered'... everything has crashed after the recovery.

I tried to upgrade my drivers but it's always happening. when it starts happening I'm getting this error regularly until I restart the computer...

Below is the result of my dxdiag, what should I do next ?

Thanks for your help

------------------

System Information

------------------

Time of this report: 6/21/2015, 22:38:22

Machine name: HINA

Operating System: Windows 8.1 64-bit (6.3, Build 9600) (9600.winblue_r9.150322-1500)

Language: English (Regional Setting: English)

System Manufacturer: LENOVO

System Model: 20BXCTO1WW

BIOS: JBET49WW (1.14 )

Processor: Intel(R) Core(TM) i5-5200U CPU @ 2.20GHz (4 CPUs), ~2.2GHz

Memory: 8192MB RAM

Available OS Memory: 8072MB RAM

Page File: 3017MB used, 6334MB available

Windows Dir: C:\windows

DirectX Version: DirectX 11

DX Setup Parameters: Not found

User DPI Setting: 96 DPI (100 percent)

System DPI Setting: 120 DPI (125 percent)

DWM DPI Scaling: Disabled

DxDiag Version: 6.03.9600.17415 64bit Unicode

------------

DxDiag Notes

------------

Display Tab 1: No problems found.

Sound Tab 1: No problems found.

Input Tab: No problems found.

--------------------

DirectX Debug Levels

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Direct3D: 0/4 (retail)

DirectDraw: 0/4 (retail)

DirectInput: 0/5 (retail)

DirectMusic: 0/5 (retail)

DirectPlay: 0/9 (retail)

DirectSound: 0/5 (retail)

DirectShow: 0/6 (retail)

---------------

Display Devices

---------------

Card name: Intel(R) HD Graphics 5500

Manufacturer: Intel Corporation

Chip type: Intel(R) HD Graphics Family

DAC type: Internal

Device Type: Full Device

Device Key: Enum\PCI\VEN_8086&DEV_1616&SUBSYS_503617AA&REV_09

Display Memory: 3839 MB

Dedicated Memory: 0 MB

Shared Memory: 3839 MB

Current Mode: 1920 x 1080 (32 bit) (60Hz)

Monitor Name: Wide viewing angle & High density FlexView Display 1920x1080

Monitor Model: unknown

Monitor Id: LEN40A3

Native Mode: 1920 x 1080(p) (60.049Hz)

Output Type: Internal

Driver Name: igdumdim64.dll,igd10iumd64.dll,igd10iumd64.dll,igdumdim32,igd10iumd32,igd10iumd32

Driver File Version: 10.18.0010.4013 (English)

Driver Version: 10.18.10.4013

DDI Version: 11.1

Feature Levels: 11.1,11.0,10.1,10.0,9.3,9.2,9.1

Driver Model: WDDM 1.3

Graphics Preemption: Triangle

Compute Preemption: Thread group

Miracast: Supported

Hybrid Graphics GPU: Integrated

Power P-states: Not Supported

Driver Attributes: Final Retail

Driver Date/Size: 11/26/2014 06:13:50, 24150904 bytes

WHQL Logo'd: Yes

WHQL Date Stamp:

Device Identifier: {D7B78E66-5556-11CF-B77B-3C70B4C2C735}

Vendor ID: 0x8086

Device ID: 0x1616

SubSys ID: 0x503617AA

Revision ID: 0x0009

Driver Strong Name: oem11.inf:5f63e53468b7076c:iBDWM_w81:10.18.10.4013:pci\ven_8086&dev_1616&subsys_503617aa

Rank Of Driver: 00DA0001

Video Accel: ModeMPEG2_A ModeMPEG2_C ModeWMV9_C ModeVC1_C

DXVA2 Modes: DXVA2_ModeMPEG2_VLD DXVA2_ModeMPEG2_IDCT DXVA2_ModeWMV9_IDCT DXVA2_ModeVC1_IDCT DXVA2_ModeH264_VLD_NoFGT

Deinterlace Caps: {BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering

{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch

{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend

{BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(UYVY,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering

{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(UYVY,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch

{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(UYVY,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend

{BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(YV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering

{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch

{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend

{BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(NV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering

{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(NV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProc...

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