1 Reply Latest reply on Jun 22, 2015 10:20 AM by jonathan_intel

    Can't Uninstall or Update Wireless Driver


      I got the Sony Vaio Flip 15A. I tried to install the .exe driver (version 17.13.1) that I manually downloaded. When I try to install, I get a popup window message saying:

      "A newer product version is already installed."


      I then rolled back the driver to an older one dated 9/2013 which is quite old. I also tried to uninstall the driver entirely. I then try to install version 17.13.1 but I still get that stupid message. What do i do?

        • 1. Re: Can't Uninstall or Update Wireless Driver

          Hello koolx,


          Please let us know the following information so we can help you further:


          - Operating System (including 32 or 64 bit)

          - Wireless Adapter model (as shown in device manager)

          - Wireless driver model (from device manager)

          - Intel® PROSet/Wireless Software version (shown in Windows* programs)


          Are you having any other issues with the adapter?

          Are you using the drivers from Sony, or did you download them from Intel?