This is long, but 1, I need and answer to if I actually need a GPU update, and 2) something is not right, and need to know if anyone knows why.
I seen that six days ago, ComputerJedi44 was in the same spot I am, but never replied if the problem was fixed or not, or how he fixed it if he did. If I only needed the answer, I would have just explained my problem in that discussion, But something is not right, and I didn't want to make his discussion about my problem.
Anyway's, about a month ago, I play games and use an app called Raptr to track my gameplay. There is a feature that allows you to record your gameplay, and it won't let me because it says I need a GPU update.
So, I click the UPDATE DRIVER button, and it takes me to your (Intel's) web site to download the Intel Driver Update Utility. So I did and scanned my PC. It showed 2 drivers 1) was Intel Chipset Device Software (INF Update Utility-EXE Only) - Installed version 22.214.171.1241, Latest version - 10.0.27 ~~ 2) was the GPU (I have a laptop) and it said, " can't update because manufacturer modified it" or something like that.
This brings me to my first question, Raptr says I need a GPU update, and the Intel Driver Update Utility shows my GPU but says it can't update it. Being that Raptr is saying it and the utility is showing the GPU, that would obviously mean there is an update available, I just have to install it, or does the utility always show all Intel chipset's whether updated or not? You will see why I asked that.
So, I decided to update my chipset, and worry about my GPU later. Using the utility, I downloaded the update, and then clicked install. It reached the very end and then says, Failed. I did it a few more times, and every time it says failed. So, I went to HP's forums and asked these same questions. They only helped my solve my chipset problem not my GPU problem.
at that time, I was very ignorant to driver updates, and someone said something and I seen you can see what driver is installed in the properties of the driver. I went to my chipset and it said I had version 10.5.0.1026.
At this point, I thought, if I re-scan with the utility will it say that my driver is updated. This is an INTEL utility and an Intel Chipset, so until the utility says I'm updated I'm going to think I'm not. I re-scanned, and the chipset still showed up saying Intel Chipset Device Software (INF Update Utility-EXE Only) - Installed version 126.96.36.1991, Latest version - 10.0.27. That's when I noticed it, Intel is saying I have version 188.8.131.521 and says I need 10.0.27, but my computer is saying I have version 10.5.0.1026. Can anyone tell me what is going on there? Why the Intel utility itself, can't see that I have version 10.5.0.1026, and that 10.0.27 can't be newer than that? That was then, even 2 minutes ago, I scanned it, and it still says the same thing.
Ok, back to the GPU.
Raptr is saying it and the utility then, was showing it, but 2 minutes ago when I scanned it, it doesn't show my GPU in the utility.
The first option is to go to HP's driver page and download and install the update. There are 3 GPU updates for my laptop: Intel's, AMD's and Nvidia's. The Intel one's version was 184.108.40.2069 but Raptr keeps saying I need 220.127.116.1147
The next option would be to find the driver on the Internet and download and install yourself. Didn't know what or how to do it, but I tried and it said it failed. Don't even know if I did it right.
Bottom line, It comes to do I even need an update, and If I do where can I get it. Hp would be my answer, but they never commented on my GPU once, so I'm here. Depending on what happens here, I will be messaging Raptr, asking when the app looks to see if I need a GPU update, how does it do it. When I pull up Raptr, within' seconds, it says I need one. I know my PC isn't telling Raptr I need one, so how does Raptr know so quick. It can't be Intel telling Raptr I need one, because Intel's utility can't even detect what version I have and what I need, whether the utility can download it or not. Raptr knows something I don't know, and I thought I would come here first, since it is an Intel GPU, even though the manufacturer modified it.
Thank you for any replies.