15.36.21 CONTROL PANEL CRASH WHEN NO DISPLAY IS CONNECTED !!!

[ksoni1]

Hi,

i'm using my Intel 4770 System (HD 4600) for Server with no Monitor or other Display connected.

When i try to open DISPLAY Settings from Control Panel the whole CP of 15.36.21 Drivers is crashing !!!!

Even in a new Installation of Windows it happens

So i uninstalled 15.36.21 and go one Driver Version back and the Display Settings are opening normally and i am able to add custom Displays with custom Refresh Rates (need that for special purposes).

Hope this bug will be gone in the next Beta/Release Drivers.

Greetings

[Jose_H_Intel1]

So, the issue happens with version 4222 but not with 4170?

What operating system and remote access software are you using?

[ksoni1]

New Installation Windows 8.1 and Windows 7 x64 ...

15.36.21 CP is always crashing when no Display is connected.

Any Driver Version before is working fine.

So its obvious bug of 15.36.21 Drivers

[Jose_H_Intel1]

These are some possible workarounds:

• Enable a VGA display in Windows*:
  • Right-click on the Windows Desktop and select Screen resolution.
  • Click the Detect button.
  • Click the option Another display not detected.
  • From the Multiple displays list, select Try to connect anyway on: VGA.
  • Click Apply, then click OK.
  • Shutdown the system. Remove the video cable and boot the system without the display connected.
• http://www.intel.com/support/graphics/sb/CS-034574.htm Uninstall the Intel® Graphics Driver from your system and use the basic Microsoft Windows* graphics driver instead.
• Plug an EDID emulator into a graphics port (such as: http://www.fit-pc.com/web/products/fit-headless/ Fit-Headless, http://www.soerennielsen.dk/mod/VGAdummy/index_en.php VGA Dummy, or http://www.drhdmi.eu/ Dr. HDMI).

[ksoni1]

No need to workaround... just installed any Version before 15.36.21 and the DISPLAY Menu is working fine!

Hopefully will be fixed with the next Release

Greetings

[Jose_H_Intel1]

What remote access software are you using?

[ksoni1]

Tight VNC

[Jose_H_Intel1]

Please provide us with more information from your system:

• A screenshot of the issue or error message(s).
• The http://www.intel.com/support/graphics/sb/cs-009476.htm Intel® Graphics Driver Report
• The DxDiag report (press Windows* key + R key, type "dxdiag", press OK and then click "Save All Information")

[ksoni1]

I have attached the dxdiag Log and the CP Log as you requested.

Hope it will help you to find the bug !

In the meanwhile i switch back to 15.36.19 again and wait for your fix ...

[ksoni1]

Installed today new 15.36.22 Drivers ... same crashing of "DISPLAY" menu again 😞

[Bryce__Intel]

Hi keysonic2,

I'm picking up this issue to have the debug team investigate. Would you be willing to provide the information they request in the link below? I see your CP and DXDiag already provided above, no need to provide this again unless something in your config has changed. Appreciate the assistance.

[ksoni1]

Installed the Latest 15.36.23 Intel HD 4600 Drivers and its still crashing when no Monitor is connected.

Did you find already the error ?

THE LAST WORKING DRIVER WITHOUT CRASHING AT DISPLAY MENU: "15.36.19.4170"

[Bryce__Intel]

Hi keysonic2

Would you be willing to provide the information our investigation team requests in the link below? Your concern will not be reviewed until this information is provided. I see your CP and DXDiag already provided above, no need to provide this again unless something in your config has changed. Appreciate the assistance.

/thread/77761 Default level information for reporting Graphics issues

[ksoni1]

PROBLEM FIXED in Latest 10.18.14.4264 (15.36.24) from Windows Update.

CP Display Menu no crash anymore

THANK YOU !