3 Replies Latest reply on Jun 22, 2015 8:18 AM by allan_intel

    HP Envy 17-J111TX doesn't detect external monitors

    hrabel

      Hi there,

       

      I have just purchased an HP Envy 17-J111TX notebook and trying two different monitors, with two different HDMI cables on separate occasions I cannot get the laptop to detect the second monitor.

      I called HP support and they sent me drivers to install for both display adapters; Intel(R) HD Graphics 4600, and NVIDIA GeForce GT 740M

      Though after installing these and restarting my laptop it still won't detect the second monitor.


      Tomorrow I will call HP again but I would really appreciate any suggestions or advice?

      In case there is an easier solution to this instead of waiting on hold to help-lines...


      It runs Windows 8.1. if that helps.


      Thanks,

      Hayden