1 Reply Latest reply on Jun 11, 2015 10:49 AM by Robert_U

    Driver update will not go through


      I have been having some issues with games on my laptop recently, and in trying to locate the main problem I tried updating all my drivers. In doing so for my graphics card, however, I was unable to complete the installation. I have an Intel HD Graphics 5500 card, currently running on version, but when I tried to update, it gave an error message that said the installation would not work with my processor. I have an Intel Core 5200U processor. I spent the last hour looking around the Intel site, but there are tons of dead-end links and 404 errors, and I couldn't even get a chat session. This company obviously does not care about its customers, so I'm hoping the community is somewhat more helpful.

        • 1. Re: Driver update will not go through

          Hi JWF


          The latest Intel HD Graphics driver for your system can be found here:



          32bit -  http://downloadcenter.intel.com/Detail_Desc.aspx?agr=Y&DwnldID=24965


          64 bit - http://downloadcenter.intel.com/Detail_Desc.aspx?agr=Y&DwnldID=24964



          However, be aware that these are generic drivers with no specific OEM customizations. If your system is a laptop or tablet based system it likely has customizations to the driver made by the manufacturer of the system. If you install the generic driver you will loose the customizations and the system may not work as intended. If it is a laptop or tablet  recommend you use the latest drivers supplied by the manufacturer. 

          If you want to try the generic driver I would recommend you set a restore point before updating the driver. Download the zip version of the drive and extract to a folder on your desktop.To install the generic driver, follow these steps exactly.




          1. Login with administrator privileges

          2. Open Control Panel

          3. Open Device Manager

          4. Click on "Display adapters"

          5. Double click "Intel HD Graphics"

          6. Click on the "Driver" tab

          7. Click on "Update Driver" button

          8. Click on "Browse my computer for driver software"

          9. Click on "Let me pick from a list of device drivers on my computer"

          10. Click on "Have Disk" button

          11. Click "Browse"

          12. Navigate to the folder that you unzipped the Intel HD Graphics driver to

          13. Navigate to the Graphics sub-folder

          14. Double click the igdlh64.inf or igdlh.inf file <-- depends on if you have 32 or 64 bit OS

          15. Click "OK"

          16. Click "Next", Driver should now be installing.

          17. If successful, click "Close", Reboot.