We will be more than glad to assist you with this problem. Please check your private messages.
I cannot reply via private messaging as it doesn't work in any of my browsers - typical.. Could you send a private message with your email so that I may contact you there?
In order to guarantee our communication. We advise that you contact our call center. If you are located in The U.S. please call this number: 916 377 7000, if not, please use this link to contact your nearest Intel Contact Center: Contact Support - We will be more than glad to assist you via phone but you also may have chat available depending on your region.