Let me provide some assistance. Do BIOS level is the unit running at? You may download the latest package for BIOS 52 and follow these instructions to run a BIOS Recovery. You may also contact our Intel Customer Support team for side-by-side assistance.
BIOS RECOVERY INSTRUCTIONS
The Recovery process can be initiated by setting the recovery jumper
(called BIOS Recovery Boot Jumper)
A BIOS recovery can be accomplished from SATA CD and USB Mass Storage device.
Please note that recovery from USB floppy is not supported on this platform.
The SATA CD image for recovery is created using El-Torito format image (bootable).
The recovery media must contain the following files under the root directory:
2. UEFI iFlash32 2.6 Build 15
4. Startup.nsh (update accordingly to use proper *Rec.CAP file)
BIOS starts the recovery process by first loading and booting to the recovery image
file (FVMAIN.FV) on the root directory of the recovery media (SATA CD or USB disk).
This process takes place before any video or console is available. Once the system boots
to this recovery image file (FVMAIN.FV), it will boot automatically into EFI Shell to
invoke the Startup.nsh script and start the flash update application (IFlash32.efi).
IFlash32.efi requires the supporting BIOS Capsule image file (*Rec.CAP).
After the update is complete, there will be a message displayed stating that the
"BIOS has been updated successfully" indicating the recovery process is finished.
The User should then switch the recovery jumper back to normal operation and restart
the system by performing a power cycle.
The following steps demonstrate this recovery process:
1. Power OFF the system.
2. Insert recovery media.
3. Switch the recovery jumper J1F3. Details regarding the jumper ID and location
can be obtained from the Board TPS for S3420GP.
4. Power ON the system.
5. The BIOS POST screen will appear displaying the progress, and system automatically
boots to the EFI SHELL.
6. Startup.nsh file executes, and initiates the flash update (IFlash32.efi)
with new capsule file (*Rec.CAP). The regular IFlash message will be displayed at
the end of the process, once the flash update succeeds.
7. Power OFF the system, and revert the recovery jumper J1F3 position to "normal operation".
8. Power ON the system.
9. Do *NOT* interrupt the BIOS POST during the first boot.