I've been trying to configure alert based CIRA on my AMT. According to the documentation one of the ways to initiate remote access to the MPS is to generate an event.
So I have a client application which registers itself to AMT with agent presence. Once it registered, all its state events (running, expired, stopped, etc.) are written to the event log.
I want to tell AMT to initiate the remote connection MPS once there was an "Expired" event. However I didn't find any way to do this.
I'm using SCS tool to configure the AMT. The only thing related to the alert based remote access I've found there is the "Alert" checkbox in the "Remote Access" section. But I didn't found any way to specify which alert should initiate the connection.