1 Reply Latest reply on May 27, 2015 11:09 AM by allan_intel

    Intel management engine interface MEI error


      Product name: HP Pavilion g6 Notebook PC

      Product number: B3H81PA#ACJ

      Windows 7 Home Basic 64 bit


      Hey Tecs,


      I saw updates in windows updates and started downloding it(mostly optional updates),there was this specific update which apart from other updates didn't install properly and failed as per windows.

      Advanced Micro Devices, Inc. - Display - Radeon (TM) HD 7670M

      Download size: 106.4 MB

      but in the device manager the newer version was there which is 8.933.3.3000 replacing 8.933.0.0 which is the older version.

      Up until now everything was going smooth and windows stated rebooting system to complete the installation.

      After rebooting 4-5 times when windows finally starts, everything was fine but the graphics was gone (or as I am thinking)

      well basically the screen got horizontally stretched and the icons are appearing bigger and looks like windows xp.Also Intel management engine interface stopped working as by device manager.Don't know whether this failure is causing the problem or not.

      Please help!!


      Measures I have taken :


      1.Uninstalled MEI and reinstalled it from device manager and also from Hp recovery but both didn't work.

      Dialogue Device manager : The device cannot start (code 10)

      Dialogue Recovery manager: The driver may not have properly installed and has been marked with exclamation mark .

      please uninstall it before attempthing to reinstalling it from recovery manager (error code=5).


      2.Tried to update MEI but its already upto date.


      3.Downloaded MEI and installed it from HP support (same version which I already had as no latest version is available) but same answer as by recovery manager.


      4.Rebooted system several times - sometimes it does nothing on startup and sometimes it tries to install PCI controller (or something like that) and at the end says IMEI failed to install.


      5.I have gone back to AMD Radeon 7670M version 8.933.0.0 still IMEI is not getting installed.


      Current scnerio:

      Display driver

      A.Intel HD graphic 4000-working (8.933.0.0)

      B.AMD Radeon 7670M   -working (8.933.0.0)


      Driver chipset

      A.Intel management engine interface -not working (

      also to get it in device manager under system devices I have to reboot the system as Hp recovery manager is not installing it and on windows startup the system tries to install it but fails but it appears in device manager but with exclamation mark.


      Please help!!!!!!


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