3 Replies Latest reply on May 27, 2015 7:17 AM by aleki_intel

    It is clear that Intel cannot solve its own issue..!

    parhelion

      I am using 6235 and it is a BIG SHAME that Intel CANNOT solve the sporadic dropout problems on wifi cards

       

      I tried all new drivers but I am bored.


      From now on, I am not waiting anymore and chucking out that intel ****, then I will buy another wifi card.

       

      Recommending everyone..

        • 1. Re: It is clear that Intel cannot solve its own issue..!
          aleki_intel

          Hello parhelion,

           

          We will be more than glad to help you improve your experience with our Intel® Centrino® Advanced-N 6235, however, we need more details as to what the problem is. Please provide detailed information on the issue and answer the questions below.

          1 - Did you do any changes to your system recently?

          2 - When did the problem start?

          3 - Is this card the original one installed in your computer when you bought it?

          4 - Which system is it installed on?

          5 - Is it a laptop or desktop?

          6 - What about the antennas, are they placed correctly?

          • 2. Re: It is clear that Intel cannot solve its own issue..!
            parhelion

            1- I haven't done any changes.

            2- Problem exists since I bought the card. (Advanced-N 6235)

            3- No, I bought it a year ago.

            4- Windows 7 x64 (with Intel proset drivers for wifi v17.16.0 and for bluetooth v17.1.1501.01)

            5- Laptop (Mini PCI-E)

            6- No problem with the antennas.

             

            Aleki, thank you for your interest but I am an IT professional too and please dont ask me that novice questions. This dropout problem is a cronic and known issue in many intel chipset cards you know. So, dont try to find an excuse from me. I bought this card for its 300 mbps N speed and widi support. BUT, HOWEVER, I cannot use it at 300 mbps because the connection is not stable at 300 mbps, it drops sporadically. The only way to make it stable is disabling the 802.11n mode from the device manager.


            IN THIS CASE, IF I am not able to use the 802.11n mode and have to DISABLE IT.......?!?!  WHY HAVE I BOUGHT THAT CARD???

             

            As a result, we clearly see that since this issue is first reported at Sporadic but Recurring Connection Dropouts on Intel Wireless Adapters , Intel have been released a lot of driver updates but cannot solve it completely.

             

            SO, as I write at the title, Intel cannot solve its own problem. I am very regretful for buying this card.

             

            Thanks.

            • 3. Re: It is clear that Intel cannot solve its own issue..!
              aleki_intel

              Hello parhelion,

               

              We are really sorry to hear you are having issues with the Intel® Centrino® Advanced-N 6235. Have you contacted your computer manufacturer to check the compatibility of this card with your system? As you may know, OEMs(Orignal Equipment Manufacturer) customize any wireless card in order to meet the requirements of their systems, the same card model bought randomly, may well differ in features, voltage...etc from the same card installed by the OEM. Besides, Intel must comply with country-specific legal regulations as you can see here in this link in more details: Intel® Wi-Fi Products — Regulatory Information Regarding Hardware Installation or Upgrade wireless card for laptops are meant to be installed by OEM authorized technicians on certified systems only. You computer manufacturer is entitled to provide you a list of approved and compatible wireless cards that can be used with your system.

              On our best effort to help you with the dropouts, please take a look at the links below as they may help you to minimize or resolve the issue.

              Intel® Wi-Fi Products — Resolving Wi-Fi Network Connection Issues

              Intel® Wi-Fi Products — Why am I Not Able to Connect at 300 Mbps with My 802.11n Device?

              Also,Have you tried using a fixed (not auto) wireless channel setting from the router or access point?

               

              The following article provides an explanation on non overlapping channels:

              http://www.intel.com/support/wireless/wlan/sb/CS-031509.htm


              The application below may help you choose the best channel: *This is a paid application and note that this link is being offered for your convenience and should not be viewed as an endorsement by Intel of the content, products, or services offered there.

              http://www.metageek.net/products/inssider/

              We do hope this information helped you.