1 Reply Latest reply on May 21, 2015 12:38 PM by allan_intel

    Intel software seems to think I am 32 bit but I am 64 - problems....

    stevehomer

      Re i7-4770 3.4 GHz

       

      New machine, lots of bloatware etc. Updating drivers.

       

      Went to download center and downloaded recommended graphics driver from here Intel® Download Center

       

      BSOD reboot close EVERYTHING down and install goes fine.

       

      On Desktop I see a new shortcut "Intel® HD Graphics Control Panel". I click on it: "The version of this file is not compatible with the version of Windows you are running". the file is GfxUIEx.exe in system32 folder. So far so weird.

       

      I then get a bit nervous about the diver (if anything performance seems a little slower) and download the Intel Driver Update Utility from Intel® Driver Update Utility. I try to use it and - tada - "igdusc32.dll is either not designed to run on Windows or it contains an error". I bet I need a 64 bit version of this  product.

       

      Is there any Intel support in here. What the heck is going on and do I need a new processor? The motherboard has already been replaced and the problems seemed cured....

       

      Grateful for some tech support.

       

      Steve

       

      PS I use the Graphics CP to tweak the image for my HDMI projector which otherwise does MASSIVE overscan. Please can I get this back :-(