Here are some initial recommendations that may solve wireless connectivity issues:
- Check for Windows Updates.
- Apply the configuration from the advisory: What are the Recommended Settings for 802.11n Connectivity?
- Update the firmware in your wireless router.
- Try placing the computer closer to the Access Point.
- If you are using a 2.4 GHz network, disable Bluetooth and test the connection. This can be done from the Wireless Icon in the notification area, in the PC settings for Wireless Networking, or by disabling the Bluetooth radio in Device Manager.
- Remove any possible sources of interference between AP and computer. (wireless phones, WiFi-ready TVs, printers, Microwave ovens, power lines, etc)
If you require further assistance, let us know the following:
- Wireless Network Adapter driver (as shown in Device Manager).
- WiFi Access Point model and firmware version.
- WiFi band and version. 2.4 or 5 GHz? 802.11a, b, g, n or AC?
- Distance to the Access Point and description of the environment (walls, power lines, etc).
Thank you for the answer. I tried go place my computer closer and it worked but i need to be very close if i want playing games. I can stay far away when i'm only on inthernet. I have no problem during download or when i'm on facebook/youtube. The problem is only when i'm playing games :/
Is it possible that playing games reduce wifi range ? If it's the case it's realy sad on a gaming laptop.
My buetooth is disabled and i'm using 2.4 GHz 802.11n. I have the last driver 18.104.22.168. there are +- 6.5 meter between my laptop and the wifi access point and there are 2 walls.
I tried in 3 different homes with different access point and i always have this problem.
Edit : I tried with the USB wireless card of my old computer and i don't have problem in the same place.
It seems there may be some interference, or condition affecting the signal quality. At this point it is very important that you apply the other recommendations from the previous message:
Windows Updates, recommended settings from the advisory, firmware update of the router.
Also, check the Windows* Power Options - Power plan and make sure the Wireless adapter is set to Maximum Performance, when plugged in and on battery.
Let us know if you get a better connection after those steps.
For further assistance, let us know the WiFi Access Point model and firmware version.