Could you provide some more infomation about the compter your trying to fix? Is it made by Dell or HP for example? What windows do you have, you can find this out from the control panel under system (I assume where you found Pentium 4 CPU).
Hi, the computer is Microsoft Windows XP Professional Version 2002 Service Pack 3
(this is the informations un System) then under Computer it says- Intel (R) Pentium 4 CPU 2.80.
The desk top is a rebuilt computer that my boyfriend has. As I said in the first e-mail, I am trying to find a driver to download to reinstall into his computer. After Comcast left, the internet stopped working. When I called Comcast this is when they tried to help me connect to the internet, and when we I went into Newwork Connections, there was no icon to click on to begin the internet connection. This is when Comcast informed me that I would have to reinstall the driver, and that I could "simply" lol go online to download the information that I needed from another computer in the house and reinstall it into the desktop.
Thank you, I hope this will help. As I said, computers are not my thing. I SO appreciate any help you can give us!
OK, thanks for that.
It sounds like you have no network card driver, did the Comcast people connect the wires for you all the way to the PC?
If you got to start and then click on run, enter devmgmt.msc and click OK. you shoudl see a list of hardware in your computer, if you see a Network item you should be able to expand it.
Take a screenshot of this by pressing and holding the "Alt Gr" key and then pressing the "PrtScn" key, open paint and click the paste option to put the screenshot into paint, you can then save this file and attach it to a post here (Sorry if you know how to do this already).
We need to try and work out what network card you have, so we can get the drivers. You might have to take some photos of the insides of the computer if you upto that?