Intel HD Graphics, driver update issues.

[GRocc]

Dead Sirs,

Last time I tried to launch World of Warcraft it gave me an error message saying that something was wrong with the 3D acceleration and that I had to check my graphic driver (which is an Intel HD Graphics, running on Windows 7 64bits).

I then downlodad the Intel Driver Update Utility with what I could observe that my current driver version is 9.18.10.3186 and it gave me the opportunity to get the 15.33.35.64.4176

However, after having it succesfully downloaded, the installation failed.

I also tried to manually install it but gave no better results.

Thanking you in advance, sincerely.

Here are my logs :

DriverUpdateUI.exe Information: 0 : Driver Manager: 14/05/2015 Running an Autodetect on Microsoft Windows* 7 Édition Familiale Premium , 64-bit with build 2.0.0.29

DriverUpdateUI.exe Information: 0 : Intel Board is False

DriverUpdateUI.exe Information: 0 : Calling IDUUDetection.IDUUDetection().getDriverData with 137 driverInfos

DriverUpdateUI.exe Information: 0 : IDUU-Detection: HW signature count = 137

DriverUpdateUI.exe Information: 0 : IDUU-Detection: Signature - VEN_8086&DEV_27A2

DriverUpdateUI.exe Information: 0 : IDUU-Detection: Signature - VEN_8086&DEV_27A6

DriverUpdateUI.exe Information: 0 : IDUU-Detection: Signature - VEN_8086&DEV_2772

DriverUpdateUI.exe Information: 0 : IDUU-Detection: Signature - VEN_8086&DEV_2972

DriverUpdateUI.exe Information: 0 : IDUU-Detection: Signature - VEN_8086&DEV_2982

DriverUpdateUI.exe Information: 0 : IDUU-Detection: Signature - VEN_8086&DEV_2992

DriverUpdateUI.exe Information: 0 : IDUU-Detection: Signature - VEN_8086&DEV_29A2

DriverUpdateUI.exe Information: 0 : IDUU-Detection: Signature - VEN_8086&DEV_29B2

DriverUpdateUI.exe Information: 0 : IDUU-Detection: Signature - VEN_8086&DEV_29C2

DriverUpdateUI.exe Information: 0 : IDUU-Detection: Signature - VEN_8086&DEV_29D2

DriverUpdateUI.exe Information: 0 : IDUU-Detection: Signature - VEN_8086&DEV_2A02

DriverUpdateUI.exe Information: 0 : IDUU-Detection: Signature - VEN_8086&DEV_2A12

DriverUpdateUI.exe Information: 0 : IDUU-Detection: Signature - VEN_8086&DEV_A001

DriverUpdateUI.exe Information: 0 : IDUU-Detection: Signature - VEN_8086&DEV_A011

DriverUpdateUI.exe Information: 0 : IDUU-Detection: Signature - VEN_8086&DEV_0102

DriverUpdateUI.exe Information: 0 : IDUU-Detection: Signature - VEN_8086&DEV_0106

DriverUpdateUI.exe Information: 0 : IDUU-Detection: Signature - VEN_8086&DEV_0112

DriverUpdateUI.exe Information: 0 : IDUU-Detection: Signature - VEN_8086&DEV_0116

DriverUpdateUI.exe Information: 0 : IDUU-Detection: Signature - VEN_8086&DEV_0122

DriverUpdateUI.exe Information: 0 : IDUU-Detection: Signature - VEN_8086&DEV_0126

DriverUpdateUI.exe Information: 0 : IDUU-Detection: Signature - VEN_8086&DEV_010A

DriverUpdateUI.exe Information: 0 : IDUU-Detection: Signature - VEN_8086&DEV_0042

DriverUpdateUI.exe Information: 0 : IDUU-Detection: Signature - VEN_8086&DEV_0042

DriverUpdateUI.exe Information: 0 : IDUU-Detection: Signature - VEN_8086&DEV_0046

DriverUpdateUI.exe Information: 0 : IDUU-Detection: Signature - VEN_8086&DEV_0046

DriverUpdateUI.exe Information: 0 : IDUU-Detection: Signature - VEN_8086&DEV_2E40

DriverUpdateUI.exe Information: 0 : IDUU-Detection: Signature - VEN_8086&DEV_2E90

DriverUpdateUI.exe Information: 0 : IDUU-Detection: Signature - VEN_8086&DEV_2E32

DriverUpdateUI.exe Information: 0 : IDUU-Detection: Signature - VEN_8086&DEV_2E02

DriverUpdateUI.exe Information: 0 : IDUU-Detection: Signature - VEN_8086&DEV_2E22

DriverUpdateUI.exe Information: 0 : IDUU-Detection: Signature - VEN_8086&DEV_2E12

DriverUpdateUI.exe Information: 0 : IDUU-Detection: Signature - VEN_8086&DEV_2A44

DriverUpdateUI.exe Information: 0 : IDUU-Detection: Signature - VEN_8086&DEV_0152

DriverUpdateUI.exe Information: 0 : IDUU-Detection: Signature - VEN_8086&DEV_0156

DriverUpdateUI.exe Information: 0 : IDUU-Detection: Signature - VEN_8086&DEV_0162

DriverUpdateUI.exe Information: 0 : IDUU-Detection: Signature - VEN_8086&DEV_0166

DriverUpdateUI.exe Information: 0 : IDUU-Detection: Signature - VEN_8086&DEV_0402

DriverUpdateUI.exe Information: 0 : IDUU-Detection: Signature - VEN_8086&DEV_0406

DriverUpdateUI.exe Information: 0 : IDUU-Detection: Signature - VEN_8086&DEV_016A

DriverUpdateUI.exe Information: 0 : IDUU-Detection: Signature - VEN_8086&DEV_0A06

DriverUpdateUI.exe Information: 0 : IDUU-Detection: Signature - VEN_8086&DEV_0A0E

DriverUpdateUI.exe Information: 0 : IDUU-Detection: Signature - VEN_8086&DEV_0A16

DriverUpdateUI.exe Information: 0 : IDUU-Detection: Signature - VEN_8086&DEV_0412

DriverUpdateUI.exe Information: 0 : IDUU-Detection: Signature - VEN_8086&DEV_0416

DriverUpdateUI.exe Information: 0 : IDUU-Detection: Signature - VEN_8086&DEV_041A

DriverUpdateUI.exe Information: 0 : IDUU-Detection: Signature - VEN_8086&DEV_041E

DriverUpdateUI.exe Information: 0 : IDUU-Detection: Signature - VEN_8086&DEV_0A1E

DriverUpdateUI.exe Information: 0 : IDUU-Detection: Signature - VEN_8086&DEV_0A26

DriverUpdateUI.exe Information: 0 : IDUU-Detection: Signature - VEN_8086&DEV_0A2E

DriverUpdateUI.exe Information: 0 : IDUU-Detection: Signature - VEN_8086&DEV_0D12

DriverUpdateUI.exe Information: 0 : IDUU-Detection: Signature - VEN_8086&DEV_0D16

DriverUpdateUI.exe Information: 0 : IDUU-Detection: Signature - VEN_8086&DEV_0D22

DriverUpdateUI.exe Information: 0 : IDUU-Detection: Signature - VEN_8086&DEV_0D26

DriverUpdateUI.exe Information: 0 : IDUU-Detection: Signature - VEN_8086&DEV_161E

DriverUpdateUI.exe Information: 0 : IDUU-Detection: Signature - VEN_8086&DEV_10E1

DriverUpdateUI.exe Information: 0 : IDUU-Detection: Signature - VEN_8086&DEV_1049

DriverUpdateUI.exe Information: 0 : IDUU-Detection: Signature - VEN_8086&DEV_1060

DriverUpdateUI.exe Information: 0 : IDUU-Detection: Signature - VEN_8086&DEV_1096

DriverUpdateUI.exe Information: 0 : IDUU-Detection: Signature - VEN_8086&DEV_1098

DriverUpdateUI.exe Information: 0 : IDUU-Detection: Signature - VEN_8086&DEV_1501

DriverUpdateUI.exe Information: 0 : IDUU-Detection: Signature - VEN_8086&DEV_1502

DriverUpdateUI.exe Information: 0 : IDUU-Detection: Signature - VEN_8086&DEV_1503

DriverUpdateUI.exe Information: 0 : IDUU-Detection: Signature - VEN_8086&DEV_1510

DriverUpdateUI.exe Information: 0 : IDUU-Detection: Signature - VEN_8086&DEV_1514

DriverUpdateUI.exe Information: 0 : IDUU-Detection: Signature - VEN_8086&DEV_1515

DriverUpdateUI.exe Information: 0 : IDUU-Detection: Signature - VEN_8086&DEV_1516

DriverUpdateUI.exe Information: 0 : IDUU-Detection: Signature - VEN_8086&DEV_1518

DriverUpdateUI.exe Information: 0 : IDUU-Detection: Signature - VEN_8086&DEV_1520

DriverUpdateUI.exe Information: 0 : IDUU-Detection: Signature - VEN

DriverUpdateUI.exe Information: 0 : IDUU-Detection: Signature - VEN

DriverUpdateUI.exe Information: 0 : IDUU-Detection: Signature - VEN

DriverUpdateUI.exe Information: 0 : IDUU-Detection: Signature - VEN_8086&DEV_0890

DriverUpdateUI.exe Information: 0 : IDUU-Detection: Signature - VEN_8086&DEV_0891

DriverUpdateUI.exe Information: 0 : IDUU-Detection: Signature - VEN_8086&DEV_095A

DriverUpdateUI.exe Information: 0 : IDUU-Detection: Signature - VEN_8086&DEV_095A

DriverUpdateUI.exe Information: 0 : IDUU-Detection: Signature - VEN_8086&DEV_095B

DriverUpdateUI.exe Information: 0 : IDUU-Detection: Signature - VEN_8086&DEV_095B

DriverUpdateUI.exe Information: 0 : IDUU-Detection: Signature - VEN_8086&DEV_4239

DriverUpdateUI.exe Information: 0 : IDUU-Detection: ...

[Hans_B_Intel]

HI Guilhem,

In order to better assist you, please give me the model of your machine and the model of the processor.

Also, let me know if you have tried the graphics driver from the manufacture of the machine. Intel provides generic version of the drivers so, they may not work properly nor install on OEM machines.

[GRocc]

Hi,

First of all, thank you for your answer.

My laptop is a MSI CR61 and my processor is an Intel Pentium Processor 3560M.

I haven't indeed tried the manufacturer's driver, tho I took a quick look at MSI's website and my research for any content regarding Intel HD Graphics seemed to give no result at all.

[Hans_B_Intel]

Hi

The Driver version that you tried to install was the correct one however this may not work. These software drivers are generic versions and can be used for general purposes. However, computer original equipment manufacturers (OEMs) may have altered the features, incorporated customizations, or made other changes to the software or software packaging they provide. To avoid any potential installation incompatibilities on your OEM system, Intel recommends that you check with your OEM and use the software provided by your system manufacturer. Intel and the computer original equipment manufacturer (OEM) may not provide technical support for some or all issues that could arise from the usage of this generic version of software drivers.

You can try installing the driver from MSI website I found it under 'SUPPORT FOR CR61 2M', the the driver is listed as VGA and you can find it here:

http://www.msi.com/support/nb/CR61-2M.html# down-driver&Win7 http://www.msi.com/support/nb/CR61-2M.html# down-driver&Win7 64