3 Replies Latest reply on May 18, 2015 8:43 AM by hansb_intel

    Intel HD Graphics, driver update issues.

    Guilhem

      Dead Sirs,

      Last time I tried to launch World of Warcraft it gave me an error message saying that something was wrong with the 3D acceleration and that I had to check my graphic driver (which is an Intel HD Graphics, running on Windows 7 64bits).

      I then downlodad the Intel Driver Update Utility with what I could observe that my current driver version is 9.18.10.3186 and it gave me the opportunity to get the 15.33.35.64.4176

      However, after having it succesfully downloaded, the installation failed.

      I also tried to manually install it but gave no better results.

      Thanking you in advance, sincerely.

       

       

      Here are my logs :

       

      DriverUpdateUI.exe Information: 0 : Driver Manager: 14/05/2015 Running an Autodetect on Microsoft Windows* 7 Édition Familiale Premium , 64-bit with build 2.0.0.29

      DriverUpdateUI.exe Information: 0 : Intel Board is False

      DriverUpdateUI.exe Information: 0 : Calling IDUUDetection.IDUUDetection().getDriverData with 137 driverInfos

      DriverUpdateUI.exe Information: 0 : IDUU-Detection: HW signature count = 137

      DriverUpdateUI.exe Information: 0 : IDUU-Detection: Signature - VEN_8086&DEV_27A2

      DriverUpdateUI.exe Information: 0 : IDUU-Detection: Signature - VEN_8086&DEV_27A6

      DriverUpdateUI.exe Information: 0 : IDUU-Detection: Signature - VEN_8086&DEV_2772

      DriverUpdateUI.exe Information: 0 : IDUU-Detection: Signature - VEN_8086&DEV_2972

      DriverUpdateUI.exe Information: 0 : IDUU-Detection: Signature - VEN_8086&DEV_2982

      DriverUpdateUI.exe Information: 0 : IDUU-Detection: Signature - VEN_8086&DEV_2992

      DriverUpdateUI.exe Information: 0 : IDUU-Detection: Signature - VEN_8086&DEV_29A2

      DriverUpdateUI.exe Information: 0 : IDUU-Detection: Signature - VEN_8086&DEV_29B2

      DriverUpdateUI.exe Information: 0 : IDUU-Detection: Signature - VEN_8086&DEV_29C2

      DriverUpdateUI.exe Information: 0 : IDUU-Detection: Signature - VEN_8086&DEV_29D2

      DriverUpdateUI.exe Information: 0 : IDUU-Detection: Signature - VEN_8086&DEV_2A02

      DriverUpdateUI.exe Information: 0 : IDUU-Detection: Signature - VEN_8086&DEV_2A12

      DriverUpdateUI.exe Information: 0 : IDUU-Detection: Signature - VEN_8086&DEV_A001

      DriverUpdateUI.exe Information: 0 : IDUU-Detection: Signature - VEN_8086&DEV_A011

      DriverUpdateUI.exe Information: 0 : IDUU-Detection: Signature - VEN_8086&DEV_0102

      DriverUpdateUI.exe Information: 0 : IDUU-Detection: Signature - VEN_8086&DEV_0106

      DriverUpdateUI.exe Information: 0 : IDUU-Detection: Signature - VEN_8086&DEV_0112

      DriverUpdateUI.exe Information: 0 : IDUU-Detection: Signature - VEN_8086&DEV_0116

      DriverUpdateUI.exe Information: 0 : IDUU-Detection: Signature - VEN_8086&DEV_0122

      DriverUpdateUI.exe Information: 0 : IDUU-Detection: Signature - VEN_8086&DEV_0126

      DriverUpdateUI.exe Information: 0 : IDUU-Detection: Signature - VEN_8086&DEV_010A

      DriverUpdateUI.exe Information: 0 : IDUU-Detection: Signature - VEN_8086&DEV_0042

      DriverUpdateUI.exe Information: 0 : IDUU-Detection: Signature - VEN_8086&DEV_0042

      DriverUpdateUI.exe Information: 0 : IDUU-Detection: Signature - VEN_8086&DEV_0046

      DriverUpdateUI.exe Information: 0 : IDUU-Detection: Signature - VEN_8086&DEV_0046

      DriverUpdateUI.exe Information: 0 : IDUU-Detection: Signature - VEN_8086&DEV_2E40

      DriverUpdateUI.exe Information: 0 : IDUU-Detection: Signature - VEN_8086&DEV_2E90

      DriverUpdateUI.exe Information: 0 : IDUU-Detection: Signature - VEN_8086&DEV_2E32

      DriverUpdateUI.exe Information: 0 : IDUU-Detection: Signature - VEN_8086&DEV_2E02

      DriverUpdateUI.exe Information: 0 : IDUU-Detection: Signature - VEN_8086&DEV_2E22

      DriverUpdateUI.exe Information: 0 : IDUU-Detection: Signature - VEN_8086&DEV_2E12

      DriverUpdateUI.exe Information: 0 : IDUU-Detection: Signature - VEN_8086&DEV_2A44

      DriverUpdateUI.exe Information: 0 : IDUU-Detection: Signature - VEN_8086&DEV_0152

      DriverUpdateUI.exe Information: 0 : IDUU-Detection: Signature - VEN_8086&DEV_0156

      DriverUpdateUI.exe Information: 0 : IDUU-Detection: Signature - VEN_8086&DEV_0162

      DriverUpdateUI.exe Information: 0 : IDUU-Detection: Signature - VEN_8086&DEV_0166

      DriverUpdateUI.exe Information: 0 : IDUU-Detection: Signature - VEN_8086&DEV_0402

      DriverUpdateUI.exe Information: 0 : IDUU-Detection: Signature - VEN_8086&DEV_0406

      DriverUpdateUI.exe Information: 0 : IDUU-Detection: Signature - VEN_8086&DEV_016A

      DriverUpdateUI.exe Information: 0 : IDUU-Detection: Signature - VEN_8086&DEV_0A06

      DriverUpdateUI.exe Information: 0 : IDUU-Detection: Signature - VEN_8086&DEV_0A0E

      DriverUpdateUI.exe Information: 0 : IDUU-Detection: Signature - VEN_8086&DEV_0A16

      DriverUpdateUI.exe Information: 0 : IDUU-Detection: Signature - VEN_8086&DEV_0412

      DriverUpdateUI.exe Information: 0 : IDUU-Detection: Signature - VEN_8086&DEV_0416

      DriverUpdateUI.exe Information: 0 : IDUU-Detection: Signature - VEN_8086&DEV_041A

      DriverUpdateUI.exe Information: 0 : IDUU-Detection: Signature - VEN_8086&DEV_041E

      DriverUpdateUI.exe Information: 0 : IDUU-Detection: Signature - VEN_8086&DEV_0A1E

      DriverUpdateUI.exe Information: 0 : IDUU-Detection: Signature - VEN_8086&DEV_0A26

      DriverUpdateUI.exe Information: 0 : IDUU-Detection: Signature - VEN_8086&DEV_0A2E

      DriverUpdateUI.exe Information: 0 : IDUU-Detection: Signature - VEN_8086&DEV_0D12

      DriverUpdateUI.exe Information: 0 : IDUU-Detection: Signature - VEN_8086&DEV_0D16

      DriverUpdateUI.exe Information: 0 : IDUU-Detection: Signature - VEN_8086&DEV_0D22

      DriverUpdateUI.exe Information: 0 : IDUU-Detection: Signature - VEN_8086&DEV_0D26

      DriverUpdateUI.exe Information: 0 : IDUU-Detection: Signature - VEN_8086&DEV_161E

      DriverUpdateUI.exe Information: 0 : IDUU-Detection: Signature - VEN_8086&DEV_10E1

      DriverUpdateUI.exe Information: 0 : IDUU-Detection: Signature - VEN_8086&DEV_1049

      DriverUpdateUI.exe Information: 0 : IDUU-Detection: Signature - VEN_8086&DEV_1060

      DriverUpdateUI.exe Information: 0 : IDUU-Detection: Signature - VEN_8086&DEV_1096

      DriverUpdateUI.exe Information: 0 : IDUU-Detection: Signature - VEN_8086&DEV_1098

      DriverUpdateUI.exe Information: 0 : IDUU-Detection: Signature - VEN_8086&DEV_1501

      DriverUpdateUI.exe Information: 0 : IDUU-Detection: Signature - VEN_8086&DEV_1502

      DriverUpdateUI.exe Information: 0 : IDUU-Detection: Signature - VEN_8086&DEV_1503

      DriverUpdateUI.exe Information: 0 : IDUU-Detection: Signature - VEN_8086&DEV_1510

      DriverUpdateUI.exe Information: 0 : IDUU-Detection: Signature - VEN_8086&DEV_1514

      DriverUpdateUI.exe Information: 0 : IDUU-Detection: Signature - VEN_8086&DEV_1515

      DriverUpdateUI.exe Information: 0 : IDUU-Detection: Signature - VEN_8086&DEV_1516

      DriverUpdateUI.exe Information: 0 : IDUU-Detection: Signature - VEN_8086&DEV_1518

      DriverUpdateUI.exe Information: 0 : IDUU-Detection: Signature - VEN_8086&DEV_1520

      DriverUpdateUI.exe Information: 0 : IDUU-Detection: Signature - VEN

      DriverUpdateUI.exe Information: 0 : IDUU-Detection: Signature - VEN

      DriverUpdateUI.exe Information: 0 : IDUU-Detection: Signature - VEN

      DriverUpdateUI.exe Information: 0 : IDUU-Detection: Signature - VEN_8086&DEV_0890

      DriverUpdateUI.exe Information: 0 : IDUU-Detection: Signature - VEN_8086&DEV_0891

      DriverUpdateUI.exe Information: 0 : IDUU-Detection: Signature - VEN_8086&DEV_095A

      DriverUpdateUI.exe Information: 0 : IDUU-Detection: Signature - VEN_8086&DEV_095A

      DriverUpdateUI.exe Information: 0 : IDUU-Detection: Signature - VEN_8086&DEV_095B

      DriverUpdateUI.exe Information: 0 : IDUU-Detection: Signature - VEN_8086&DEV_095B

      DriverUpdateUI.exe Information: 0 : IDUU-Detection: Signature - VEN_8086&DEV_4239

      DriverUpdateUI.exe Information: 0 : IDUU-Detection: Signature - VEN_8086&DEV_422C

      DriverUpdateUI.exe Information: 0 : IDUU-Detection: Signature - VEN_8086&DEV_0090

      DriverUpdateUI.exe Information: 0 : IDUU-Detection: Signature - VEN_8086&DEV_0090

      DriverUpdateUI.exe Information: 0 : IDUU-Detection: Signature - VEN_8086&DEV_0090

      DriverUpdateUI.exe Information: 0 : IDUU-Detection: Signature - VEN_8086&DEV_0091

      DriverUpdateUI.exe Information: 0 : IDUU-Detection: Signature - VEN_8086&DEV_0091

      DriverUpdateUI.exe Information: 0 : IDUU-Detection: Signature - VEN_8086&DEV_0091

      DriverUpdateUI.exe Information: 0 : IDUU-Detection: Signature - VEN_8086&DEV_08AE

      DriverUpdateUI.exe Information: 0 : IDUU-Detection: Signature - VEN_8086&DEV_08AF

      DriverUpdateUI.exe Information: 0 : IDUU-Detection: Signature - VEN_8086&DEV_0083

      DriverUpdateUI.exe Information: 0 : IDUU-Detection: Signature - VEN_8086&DEV_0084

      DriverUpdateUI.exe Information: 0 : IDUU-Detection: Signature - VEN_8086&DEV_008A

      DriverUpdateUI.exe Information: 0 : IDUU-Detection: Signature - VEN_8086&DEV_008A

      DriverUpdateUI.exe Information: 0 : IDUU-Detection: Signature - VEN_8086&DEV_008B

      DriverUpdateUI.exe Information: 0 : IDUU-Detection: Signature - VEN_8086&DEV_008B

      DriverUpdateUI.exe Information: 0 : IDUU-Detection: Signature - VEN_8086&DEV_0896

      DriverUpdateUI.exe Information: 0 : IDUU-Detection: Signature - VEN_8086&DEV_0896

      DriverUpdateUI.exe Information: 0 : IDUU-Detection: Signature - VEN_8086&DEV_0897

      DriverUpdateUI.exe Information: 0 : IDUU-Detection: Signature - VEN_8086&DEV_0897

      DriverUpdateUI.exe Information: 0 : IDUU-Detection: Signature - VEN_8086&DEV_0894

      DriverUpdateUI.exe Information: 0 : IDUU-Detection: Signature - VEN_8086&DEV_0895

      DriverUpdateUI.exe Information: 0 : IDUU-Detection: Signature - VEN_8086&DEV_0892

      DriverUpdateUI.exe Information: 0 : IDUU-Detection: Signature - VEN_8086&DEV_0892

      DriverUpdateUI.exe Information: 0 : IDUU-Detection: Signature - VEN_8086&DEV_0893

      DriverUpdateUI.exe Information: 0 : IDUU-Detection: Signature - VEN_8086&DEV_0893

      DriverUpdateUI.exe Information: 0 : IDUU-Detection: Signature - VEN_8086&DEV_0887

      DriverUpdateUI.exe Information: 0 : IDUU-Detection: Signature - VEN_8086&DEV_0887

      DriverUpdateUI.exe Information: 0 : IDUU-Detection: Signature - VEN_8086&DEV_0888

      DriverUpdateUI.exe Information: 0 : IDUU-Detection: Signature - VEN_8086&DEV_0888

      DriverUpdateUI.exe Information: 0 : IDUU-Detection: Signature - VEN_8086&DEV_0082

      DriverUpdateUI.exe Information: 0 : IDUU-Detection: Signature - VEN_8086&DEV_0085

      DriverUpdateUI.exe Information: 0 : IDUU-Detection: Signature - VEN_8086&DEV_088E

      DriverUpdateUI.exe Information: 0 : IDUU-Detection: Signature - VEN_8086&DEV_088E

      DriverUpdateUI.exe Information: 0 : IDUU-Detection: Signature - VEN_8086&DEV_088F

      DriverUpdateUI.exe Information: 0 : IDUU-Detection: Signature - VEN_8086&DEV_088F

      DriverUpdateUI.exe Information: 0 : IDUU-Detection: Signature - VEN_8086&DEV_4238

      DriverUpdateUI.exe Information: 0 : IDUU-Detection: Signature - VEN_8086&DEV_422B

      DriverUpdateUI.exe Information: 0 : IDUU-Detection: Signature - VEN_8086&DEV_08B3

      DriverUpdateUI.exe Information: 0 : IDUU-Detection: Signature - VEN_8086&DEV_08B3

      DriverUpdateUI.exe Information: 0 : IDUU-Detection: Signature - VEN_8086&DEV_08B4

      DriverUpdateUI.exe Information: 0 : IDUU-Detection: Signature - VEN_8086&DEV_08B4

      DriverUpdateUI.exe Information: 0 : IDUU-Detection: Signature - VEN_8086&DEV_08B1

      DriverUpdateUI.exe Information: 0 : IDUU-Detection: Signature - VEN_8086&DEV_08B1

      DriverUpdateUI.exe Information: 0 : IDUU-Detection: Signature - VEN_8086&DEV_08B2

      DriverUpdateUI.exe Information: 0 : IDUU-Detection: Signature - VEN_8086&DEV_08B2

      DriverUpdateUI.exe Information: 0 : IDUU-Detection: Signature - VEN_8086&DEV_0040

      DriverUpdateUI.exe Information: 0 : IDUU-Detection: Signature - VEN_8086&DEV_0041

      DriverUpdateUI.exe Information: 0 : IDUU-Detection: Signature - VEN_8086&DEV_0043

      DriverUpdateUI.exe Information: 0 : IDUU-Detection: Signature - VEN_8086&DEV_0044

      DriverUpdateUI.exe Information: 0 : IDUU-Detection: Signature - VEN_8086&DEV_0045

      DriverUpdateUI.exe Information: 0 : IDUU-Detection: Signature - VEN_8086&DEV_0047

      DriverUpdateUI.exe Information: 0 : IDUU-Detection: Signature - VEN_8086&DEV_0048

      DriverUpdateUI.exe Information: 0 : IDUU-Detection: Signature - VEN_8086&DEV_0049

      DriverUpdateUI.exe Information: 0 : IDUU-Detection: Signature - VEN_8086&DEV_004B

      DriverUpdateUI.exe Information: 0 : IDUU-Detection: Signature - VEN_8086&DEV_0050

      DriverUpdateUI.exe Information: 0 : IDUU-Detection: Signature - VEN_8086&DEV_0051

      DriverUpdateUI.exe Information: 0 : IDUU-Detection: Signature - VEN_8086&DEV_0100

      DriverUpdateUI.exe Information: 0 : IDUU-Detection: Signature - VEN_8086&DEV_0101

      DriverUpdateUI.exe Information: 0 : IDUU-Detection: Signature - VEN_8086&DEV_0104

      DriverUpdateUI.exe Information: 0 : IDUU-Detection: Beginning detection at 14:53:23

      DriverUpdateUI.exe Information: 0 : IDUU-Detection: Found device VEN_8086&DEV_0406

      DriverUpdateUI.exe Information: 0 : IDUU-Detection: Carte graphique VGA standard

      DriverUpdateUI.exe Information: 0 : Found 0 iterations of VEN_8086&DEV_0406 in C:\Windows\INF\display.inf

      DriverUpdateUI.exe Information: 0 : IDUU-Detection: Opening 32 bit basekey.

      DriverUpdateUI.exe Information: 0 : IDUU-Detection: Opening subkey SOFTWARE\Intel\GFX

      DriverUpdateUI.exe Information: 0 : IDUU-Detection: Subkey open

      DriverUpdateUI.exe Information: 0 : IDUU-Detection: MemIndex=0, Driver Version=6.1.7600.16385, Driver Date=21/06/2006

      DriverUpdateUI.exe Information: 0 : IDUU-Detection: Carte graphique VGA standard

      DriverUpdateUI.exe Information: 0 : Found 0 iterations of VEN_8086&DEV_0406 in C:\Windows\INF\display.inf

      DriverUpdateUI.exe Information: 0 : IDUU-Detection: Opening 32 bit basekey.

      DriverUpdateUI.exe Information: 0 : IDUU-Detection: Opening subkey SOFTWARE\Intel\GFX

      DriverUpdateUI.exe Information: 0 : IDUU-Detection: Subkey open

      DriverUpdateUI.exe Information: 0 : IDUU-Detection: MemIndex=1, Driver Version=6.1.7600.16385, Driver Date=21/06/2006

      DriverUpdateUI.exe Information: 0 : IDUU-Detection: Intel(R) HD Graphics

      DriverUpdateUI.exe Information: 0 : Found 2 iterations of VEN_8086&DEV_0406 in C:\Windows\INF\oem8.inf

      DriverUpdateUI.exe Information: 0 : Testing %iHSWGT1M%     = iHSWM_w7, PCI\VEN_8086&DEV_0406

       

       

      DriverUpdateUI.exe Information: 0 : Testing %iHSWGT1M%     = iHSWM_w8, PCI\VEN_8086&DEV_0406

       

       

      DriverUpdateUI.exe Information: 0 : IDUU-Detection: Opening 32 bit basekey.

      DriverUpdateUI.exe Information: 0 : IDUU-Detection: Opening subkey SOFTWARE\Intel\GFX

      DriverUpdateUI.exe Information: 0 : IDUU-Detection: Subkey open

      DriverUpdateUI.exe Information: 0 : IDUU-Detection: MemIndex=2, Driver Version=9.18.10.3186, Driver Date=17/05/2013

      DriverUpdateUI.exe Information: 0 : IDUU-Detection: Finished detection at 14:53:23

      DriverUpdateUI.exe Information: 0 : IDUUDetection.IDUUDetection().getDriverData returned true

      DriverUpdateUI.exe Information: 0 : DriverManager: Adding device VEN_8086&DEV_0406, Is4ID False

       

       

      DriverUpdateUI.exe Information: 0 : DriverManager: Device VEN_8086&DEV_0406 Added to Driver ID 24826, Is4ID False

       

       

      DriverUpdateUI.exe Information: 0 : DriverManager: Found hardware - Driver id 24826, Hardware Signature VEN_8086&DEV_0406, Current Driver Version 9.18.10.3186, Current Package Version , 4ID Detected False

       

       

      DriverUpdateUI.exe Information: 0 : IDUU UI: Displaying Driver Intel® HD Graphics Driver for Windows* 7/8/8.1-64-bit, Driver is downloadable.

       

       

      DriverUpdateUI.exe Error: 0 : Start downloading File: win64_153335.zip

      DriverUpdateUI.exe Information: 0 : Get the file size, ContentLength: 129993609, resumeLocation: 0, File Fize: 129993609, File name: win64_153335.zip

      DriverUpdateUI.exe Information: 0 : Downloaded driver size: 129993609, total size: 129993609, file name win64_153335.zip

      DriverUpdateUI.exe Information: 0 : Driver Info In:

      DriverUpdateUI.exe Information: 0 : availablePackageDate: 2015-04-07

      availablePackageName: win64_153335.zip

      availablePackagePath: C:\Users\rocca\Downloads\Intel Components

      availablePackageVersion: 15.33.35.64.4176

      currentDriverDate: 17/05/2013

      currentDriverDescription: Intel(R) HD Graphics

      currentDriverInstalled: True

      currentDriverManufacturer: Intel Corporation

      currentDriverVersion: 9.18.10.3186

      currentPackageDate:

      currentPackageVersion:

      hardwareFound: True

      hwDescription:

      hwSignature: VEN_8086&DEV_0406

      installErrorInfo:

      registrySubkey: SOFTWARE\Intel\GFX

      registrySuccessValue:

      registryVersionValue:

       

       

      DriverUpdateUI.exe Information: 0 : IDUU-Install: Starting installer

      DriverUpdateUI.exe Information: 0 : IDUU-Install: Command line parameters: -s -overwrite

      DriverUpdateUI.exe Error: 0 : Could not send information to error service. Exception: System.Net.WebException: Le serveur distant a retourné une erreur : (400) Demande incorrecte.

         à System.Net.WebClient.UploadDataInternal(Uri address, String method, Byte[] data, WebRequest& request)

         à System.Net.WebClient.UploadString(Uri address, String method, String data)

         à System.Net.WebClient.UploadString(String address, String data)

         à Driver_Manager.ErrorReporting.SendError(DriverError error, String url, Boolean errorReportingEnabled)

      DriverUpdateUI.exe Error: 0 : Failed to install for driverId 24826

      DriverUpdateUI.exe Error: 0 : System.IO.IOException: Le répertoire n’est pas vide.

       

       

         à IDUUInstall.IDUUInstall.InstallDriver(DriverInfo di)

         à Driver_Manager.DriverManager.InstallDriver(Int32 driverID)

        • 1. Re: Intel HD Graphics, driver update issues.
          hansb_intel

          HI Guilhem,

           

          In order to better assist you, please give me the model of your machine and the model of the processor.

           

          Also, let me know if you have tried the graphics driver from the manufacture of the machine. Intel provides generic version of the drivers so, they may not work properly nor install on OEM machines.

          • 2. Re: Intel HD Graphics, driver update issues.
            Guilhem

            Hi,

             

            First of all, thank you for your answer.

            My laptop is a MSI CR61 and my processor is an Intel Pentium Processor 3560M.

             

            I haven't indeed tried the manufacturer's driver, tho I took a quick look at MSI's website and my research for any content regarding Intel HD Graphics seemed to give no result at all.

            • 3. Re: Intel HD Graphics, driver update issues.
              hansb_intel

              Hi

               

              The Driver version that you tried to install was the correct one however this may not work. These software drivers are generic versions and can be used for general purposes. However, computer original equipment manufacturers (OEMs) may have altered the features, incorporated customizations, or made other changes to the software or software packaging they provide. To avoid any potential installation incompatibilities on your OEM system, Intel recommends that you check with your OEM and use the software provided by your system manufacturer. Intel and the computer original equipment manufacturer (OEM) may not provide technical support for some or all issues that could arise from the usage of this generic version of software drivers.

               

              You can try installing the driver from MSI website I found it under 'SUPPORT FOR CR61 2M', the the driver is listed as VGA and you can find it here:

               

              http://www.msi.com/support/nb/CR61-2M.html#down-driver&Win7 64