1 Reply Latest reply on May 11, 2015 11:06 AM by mark_h_@intel

    BSOD - Intel Driver Update Utility

    inteluser462

      Dear Developers,

       

      The updater still causes BSOD.

      Before installing this no crash for months.

      The crash occured within ~5-10 minutes after install and running a scan.

       

      Version: 2.0 (Latest)

      Date: 11/04/2014

       

      BAD_POOL_HEADER (19) bug check has a value of 0x00000019. This indicates that a pool header is corrupt.

       

      Sys:

      Win7 x32 updated 2015.05.11

      all Intel driver updated

      Asrock Z87 Extreme 4

      Intel Core i5-4690 (non-K) 3500 MHz

       

       

      A second small problem:

       

           The updater misinterprets the version of

           Intel Iris and HD Graphics Driver v15.36.19.4170

       

           detects: 10.18.14.4170 and asks for 15.36.19.4170

           These are same as you can see in the readme (Intel(R) Graphics Driver: 10.18.14.4170)

           Intel® Download Center

       

       

      @minidump attached

       

      Regards

        • 1. Re: BSOD - Intel Driver Update Utility
          mark_h_@intel

          Hi inteluser462,

          Thank you for sharing the information with Intel.


          I'm sorry to read that you got a BSOD after running the Intel® Driver Update Utility. I think this is the first time we have had a BSOD report associated with the utility. I am in touch with the utility developers who will be investigating this incident.

           

          On the second issue concerning the graphics driver version, this is a known issue. We will be looking at potential fixes in the utility, but I am not expecting a fix until much later this year.

           

          Mark