New DELL Laptop - 5448 - Display Driver has stopped responding and has recovered

[BGudl]

Hi,

I have bought a new DELL Laptop 15R - 5448 Model having i5 fifth generation black edition processor and ATI graphics processor. While playing videos, i'm getting an error so called "Display Driver has stopped responding and has recovered".

Please help with this issue.

[Allan_J_Intel1]

This type of error has been reported at Intel and several solutions were posted at the following URL:

http://www.intel.com/support/graphics/sb/cs-009483.htm Graphics Drivers — Errors Reported By Microsoft*

I recommend forcing the installation of Intel generic drivers by performing manual procedure, see here for instructions:

http://www.intel.com/support/graphics/sb/CS-022355.htm Graphics Drivers — Computer Manufacturer Graphics Driver Detected

Select your operating system version and download the zip version of the video driver:

https://downloadcenter.intel.com/search?keyword=Intel%C2%AE+HD+Graphics+5500+for+5th+Generation+Intel%C2%AE+Core%E2%84%A2+Processors Intel® Download Center

Allan.