6 Replies Latest reply on May 6, 2015 5:57 PM by GBMaryland

    Headphones: What headphone are actually compatable with the NUC units?

    GBMaryland

      So,

       

      I've got three NUCs... two D54250WYK and one NUC5i7RYH.  They are handy little units, but... I've never been able to get an iPhone headset, or a Bose 20i headset to work with them.


      The left channel is always dead, and the right channel has sound.  This usually means you have the wrong type of headset... but...


      If you go to this page it indicates that the "iPhone Ear Phone*" is a compatible headset... It doesn't actually work, and there is no explanation anywhere about what the asterisk is for:

       

      Intel® NUC Boards and Kits — Tested Peripherals

       

      To say this is annoying, well, thats an understatement.  The documentation list NO hint of compatibility for the audio jack on the front of the units.  Moreover, it's not really clear what standard the jack is?

       

      (For example, I'd expect that technical specifications to say something like: 3.5 mm 4-conductor TRRS phone connector, or 4-pole 3.5mm connector standard JEITA/EIAJ RC-5325A, etc.)

       

      Does anyone know what type of headphone / earbud sets are compliant with the NUC PCs?  I'm really not interested in purchasing headphones that will not work...

        • 1. Re: Headphones: What headphone are actually compatable with the NUC units?
          dougho

          I am not from Intel and I don't have those headsets, but the technical specs do indeed describe things such as 4-Pin 3.5 mm (1/8 inch) Audio Jack Pin Out, where 1 & 2 (Tip & Ring) are the left and right audio, 3 is common/ground, and 4 (sleeve) is the audio in/mic.  I use three pin headsets on NUC without trouble - perhaps the headsets you mention include buttons such as fwd/back/pause and/or vol up/down which complicate standards?

          Update: I just found iPhone earphones (white with the +/-/center button) and both left and right sound seemed fine when plugged in.

          • 2. Re: Headphones: What headphone are actually compatable with the NUC units?
            GBMaryland

            Here is something interesting...

             

            Working fine in Windows 10 and Window 7, not in Windows 8.1 on that specific NUC.

             

            It's a straight out of the box install with the Intel HD Sound drivers...

            • 3. Re: Headphones: What headphone are actually compatable with the NUC units?
              dougho

              FWIW, my Windows 8.1 is Intel's Display Audio driver (the one I normally use - HDMI or DisplayPort) but Microsoft's HD audio (I don't install the Realtek thing since I typically don't care about headset).  The playback device changes to Headphones when I plug it in - there are not much properties since it isn't the Realtek software.  I'm not sure that makes a difference.  I wouldn't guess that it is a problem with your NUC since you say it is multiple NUCs.  Do you have regular headset (three pin rather than four pin) and does the L and R audio come out proper for them?  Does the pin from the headset seem to be seating fully into the jack, not impeded by something like plastic or whatever?

              • 4. Re: Headphones: What headphone are actually compatable with the NUC units?
                GBMaryland

                Can you tell me where you found the specifications on the audio jack itself?  I looked at all of the common documentation and didn't see a darned thing...

                 

                Now, for the interesting news.... drum roll...

                 

                Since the Windows 7 x64 NUC was working, I swapped out the guts between the two.

                 

                The darned jack is bad.  In fact, I gather it's always been bad as from day one it never worked.

                 

                Looks like I'm returning it.... crap.

                 

                GB

                • 5. Re: Headphones: What headphone are actually compatable with the NUC units?
                  dougho

                  Sorry about your jack.  Use your favorite search/navigation method to get to some Intel documentation page such as

                  Intel® NUC — Technical Specifications

                  Then click on Technical product specification for your particular model.

                  Then go to the appropriate section, perhaps section 1.9 on page 26 for the D54250.

                  • 6. Re: Headphones: What headphone are actually compatable with the NUC units?
                    GBMaryland

                    FWIW:

                     

                    I RMA'ed the NUC today.  It was a fairly odd experience:

                     

                    In the original ticket I mentioned that the jack never worked on the left channel, that I tried multiple headphones, and gave them my address.

                     

                    I then got an email "Did you test it with different headsets...," "Did it work before, for how long?"

                     

                    To be honest, it was pretty clear they didn't even look at the submitted ticket.  Then we got a phone call, from a heavily accented person claiming to represent Intel who wanted our credit card for the RMA shipping.  Of course, my wife, not knowing anything about this, hung up on them.

                     

                    It was odd.  Odd enough that I gave them a credit card, when I called back, that I never use... just in case.  Interestingly, the RMA is not being serviced by Intel, but some company named "hibbertgroup.com" from the status email I received.  (Not an Intel status email under "intel.com" FQDN...")