Thank you for posting.
I understand you are using Intel X520-DA2. What type of modules are installed on the network card?
Please visit Intel® Download Center to find the adapter's drivers. If you select Linux as your operating system, you'll see these versions:
1. Network Adapter Driver for PCI-E 10 Gigabit Network Connections under Linux*
Release Date: 2/23/2015
Version: 220.127.116.11 (latest version)
2. Network Adapter Driver for PCI-E 10 Gigabit Network Connections under Linux*
Release Date: 2/26/2014
Version: 3.19.1 (previously released)
In case you continue to encounter the same issue, please provide us error logs/messages.
I understand that you were able to talk to our support team. Were you given a service ticket number? If yes, please send it to me via private message (PM), so I can further look into the issue.
No modules installed yet - I don't know yet what the end-user is using. They are hard-wired copper cables, I believe. I will know later today. Version 18.104.22.168 is the one which crashed the system. Note that I am using a mainstream Linux with an unpatched kernel. I can't provide error logs because the system won't boot with the card/driver installed. I sent a screenshot of the kernel panic to support - case/ticker number is 8001109796.
I flew to Atlanta to look at this problem, and am in Atlanta now, and would greatly appreciate help today.
This sounds like the issue you are running into. It also covers the proposed solution:
The correct fix is to move pci_save_state() after the call to pci_set_drvdata(), since the remove function relies on the adapter (derived from pci_get_drvdata) check to avoid double freenig resources in case of an error in ixgbe_probe().
Try that as see if that helps.