Thank you for posting.
I understand you are using Intel X520-DA2. What type of modules are installed on the network card?
Please visit Intel® Download Center to find the adapter's drivers. If you select Linux as your operating system, you'll see these versions:
1. Network Adapter Driver for PCI-E 10 Gigabit Network Connections under Linux*
Release Date: 2/23/2015
Version: 22.214.171.124 (latest version)
2. Network Adapter Driver for PCI-E 10 Gigabit Network Connections under Linux*
Release Date: 2/26/2014
Version: 3.19.1 (previously released)
In case you continue to encounter the same issue, please provide us error logs/messages.
I understand that you were able to talk to our support team. Were you given a service ticket number? If yes, please send it to me via private message (PM), so I can further look into the issue.
No modules installed yet - I don't know yet what the end-user is using. They are hard-wired copper cables, I believe. I will know later today. Version 126.96.36.199 is the one which crashed the system. Note that I am using a mainstream Linux with an unpatched kernel. I can't provide error logs because the system won't boot with the card/driver installed. I sent a screenshot of the kernel panic to support - case/ticker number is 8001109796.
I flew to Atlanta to look at this problem, and am in Atlanta now, and would greatly appreciate help today.
Kernel is 2.6.18-92
I'm still trying to get Level 2 on the phone - I've held on 3 different days for 2 hours each time before giving up...On hold right now (about 15 minutes so far).
This sounds like the issue you are running into. It also covers the proposed solution:
The correct fix is to move pci_save_state() after the call to pci_set_drvdata(), since the remove function relies on the adapter (derived from pci_get_drvdata) check to avoid double freenig resources in case of an error in ixgbe_probe().
Try that as see if that helps.
Hello Doug - many thanks, but it did not fix the problem. Still on hold - 56 minutes so far.
I've checked the ticket and saw that you've resolved the issue.