0 Replies Latest reply on Sep 7, 2009 11:09 AM by anunner

    can't get past the splash screen


      gateway fx4710, put in a sandisk 4g flash drive, selected store files only, it said i had to reboot, do i did.  machine shut down, came back up to the initial splash screen, and has not been past there since.  ctrl alt del does nothing, bootable cd/dvd does nothing, no message to press any key to boot from cd/dvd.  i am thinking it is a bios problem, but i can not find the procedure for resetting back to factory settings.  i have found a jumper that is labeled reset, but am not too sure of the procedure.  have removed the cmos battery, and replaced it with no change.  any ideas. thanks