7 Replies Latest reply on May 8, 2015 9:58 AM by allan_intel

    Cloning is vanished, after beamer restarted

    udomuecke

      We are using Dell-Desktops with Intel HD Grafics 4600 for classrooms. With some of this computers we have the problem, that cloning is vanished or removed by users and it is not restarting by itself, when beamer is restarted. We would like to fix such settings like cloning, for that neither users, nore drivers can remove it.

       

      Wir verwenden Dell-Rechner mit Intel HD-Grafik 4600 in Seminarräumen. An einigen Rechnern schaltet sich das Duplizieren des Bildschirms ab, wenn der Beamer aus ist und wird auch beim Einschalten des Beamers nicht wieder aktiv. Gerne würde ich Duplizieren fest einstellen, sodass es weder automatisch, noch von Anwendern abgeschaltet werden kann. geändert werden kann.

        • 1. Re: Cloning is vanished, after beamer restarted
          allan_intel

          I would like to know some information in order to isolate this issue:

           

          Have you tested changing video cables?

          Was your computer BIOS updated?

          Are you using any type of video adapter?

          Can you provide any video or picture of the issue you are currently experiencing with your computer?

          Was graphics driver updated?


          Allan.

          • 2. Re: Cloning is vanished, after beamer restarted
            udomuecke

            Hello Allen,

             

            thanks for your message.

             

            We already treid different cables.

            Bios and driver are in newest version.

            Monitor is connected by DP.

            The other DP is connected to a HDMI matrix an the way to the beamers, wich is turned off with the beamers after the lectures, while the Computer goes to standby S3.

            After matrix is on again and Computers comes back from standby, sometimes cloning is turned off at the drivers menu.

            The scenario with matrix and beamers is hard to change, so we need a solution on the most flexible component, the computer.

             

            Many thanks

            • 3. Re: Cloning is vanished, after beamer restarted
              allan_intel

              What is the size of the video cables? and please provide graphics report, this is generated within graphics control panel Graphics Drivers — Intel® Graphics Driver Report

               

              Allan.

              • 4. Re: Cloning is vanished, after beamer restarted
                udomuecke

                Dear Allan,

                 

                The Cable Size is 1m, the report:

                 

                Intel(R) HD Graphics 4600

                 

                Report Date: Tuesday, May 05, 2015

                Report Time [hh:mm:ss]: 12:10:50 PM

                Driver Version: 10.18.10.3960

                Operating System: Windows* 7 Professional (6.1.7601)

                Default Language: German (Germany)

                Physical Memory: 8100 MB

                Vendor ID: 8086

                Device ID: 0412

                Device Revision: 06

                Video BIOS: 1025.14

                Current Resolution: 1920 x 1080

                 

                Processor: Intel(R) Core(TM) i5-4590S CPU @ 3.00GHz

                Processor Speed: 2993 MHz

                Processor Graphics in Use: Intel(R) HD Graphics 4600

                Shader Version: 5.0

                OpenGL* Version: 4.3

                OpenCL* Version: 1.2

                 

                * Microsoft DirectX* *

                Runtime Version: 11.0

                Hardware-Supported Version: 11.0

                 

                * Devices connected to the Graphics Accelerator *

                 

                Active Displays: 2

                 

                * Digital Display *

                 

                Display Type: Digital

                Serial Number: J8J3148RC2RL

                DDC2 Protocol: Supported

                Gamma: 2.2

                Connector Type: DisplayPort

                Device Type: DisplayPort

                 

                Maximum Image Size

                Horizontal Size: 20.08 inches

                Vertical Size: 11.42 inches

                 

                Supported Modes

                640 x 480 (60p Hz)

                640 x 480 (75p Hz)

                720 x 400 (70p Hz)

                800 x 600 (60p Hz)

                800 x 600 (75p Hz)

                1024 x 768 (60p Hz)

                1024 x 768 (75p Hz)

                1152 x 864 (75p Hz)

                1280 x 1024 (75p Hz)

                1280 x 1024 (60p Hz)

                1600 x 900 (60p Hz)

                1920 x 1080 (60p Hz)

                 

                Power Management Support

                Active Off Mode: Supported

                 

                Raw EDID:

                00 FF FF FF FF FF FF 00 10 AC 98 40 4C 52 32 43

                23 18 01 04 A5 33 1D 78 3A E5 95 A6 56 52 9D 27

                10 50 54 A5 4B 00 71 4F 81 80 A9 C0 D1 C0 01 01

                01 01 01 01 01 01 02 3A 80 18 71 38 2D 40 58 2C

                45 00 FD 1E 11 00 00 1E 00 00 00 FF 00 4A 38 4A

                33 31 34 38 52 43 32 52 4C 0A 00 00 00 FC 00 44

                45 4C 4C 20 50 32 33 31 34 48 0A 20 00 00 00 FD

                00 38 4C 1E 53 11 01 0A 20 20 20 20 20 20 00 E7

                 

                * Digital Television *

                 

                Display Type: Digital

                Serial Number: 5MKKK04A0Y7L

                DDC2 Protocol: Supported

                Gamma: 2.2

                Connector Type: DisplayPort

                Device Type: Digital Television

                 

                Maximum Image Size

                Horizontal Size: 20.08 inches

                Vertical Size: 11.42 inches

                 

                Supported Modes

                640 x 480 (60p Hz)

                640 x 480 (75p Hz)

                720 x 400 (70p Hz)

                720 x 576 (50p Hz)

                720 x 576 (50i Hz)

                720 x 480 (60p Hz)

                720 x 480 (60i Hz)

                800 x 600 (60p Hz)

                800 x 600 (75p Hz)

                1024 x 768 (60p Hz)

                1024 x 768 (75p Hz)

                1152 x 864 (75p Hz)

                1280 x 720 (50p Hz)

                1280 x 720 (60p Hz)

                1280 x 1024 (60p Hz)

                1280 x 1024 (75p Hz)

                1920 x 1080 (50i Hz)

                1920 x 1080 (60p Hz)

                1920 x 1080 (50p Hz)

                1920 x 1080 (60i Hz)

                 

                Power Management Support

                Standby Mode: Supported

                Suspend Mode: Supported

                Active Off Mode: Supported

                 

                Raw EDID:

                00 FF FF FF FF FF FF 00 42 D4 1D F0 4C 37 59 30

                0F 16 01 03 80 33 1D 78 EE EE 95 A3 54 4C 99 26

                0F 50 54 A5 4B 00 71 4F 81 80 D1 C0 01 01 01 01

                01 01 01 01 01 01 02 3A 80 18 71 38 2D 40 58 2C

                45 00 FE 1F 11 00 00 1E 00 00 00 FF 00 35 4D 4B

                4B 4B 30 34 41 30 59 37 4C 0A 00 00 00 FC 00 4D

                41 54 52 49 58 20 34 2A 34 20 20 20 00 00 00 FD

                00 38 4C 1E 53 11 00 0A 20 20 20 20 20 20 01 27

                02 03 1F F1 4C 90 02 03 01 07 16 12 04 1F 13 14

                05 23 09 7F 07 65 03 0C 00 10 00 83 01 00 00 02

                3A 80 18 71 38 2D 40 58 2C 45 00 FE 1F 11 00 00

                1E 01 1D 80 18 71 1C 16 20 58 2C 25 00 FE 1F 11

                00 00 9E 01 1D 00 72 51 D0 1E 20 6E 28 55 00 FE

                1F 11 00 00 1E 8C 0A D0 8A 20 E0 2D 10 10 3E 96

                00 FE 1F 11 00 00 18 00 00 00 00 00 00 00 00 00

                00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 67

                 

                * Other names and brands are the property of their respective owners.

                 

                Kind regards

                 

                Udo

                • 5. Re: Cloning is vanished, after beamer restarted
                  allan_intel

                  Thanks for the report and the cable information.

                  Based on the report it seems you are currently using customized drivers, I recommend testing the latest Intel(R) Graphics Driver version 4170

                  Intel® Download Center

                   

                  Please test above driver and let me know your findings.

                   

                  Allan.

                  • 6. Re: Cloning is vanished, after beamer restarted
                    udomuecke

                    Dear Allan,

                     

                    thanks for your fast answer. I tried the original Intel driver you suggested, but it did not solve the problem.

                     

                    Do you have any other idea?

                     

                    Kind regards

                     

                    Udo

                    • 7. Re: Cloning is vanished, after beamer restarted
                      allan_intel

                      Intel will release new graphics drivers soon. I recommend keep checking Intel® Download Center

                       

                      Allan.