Good day. Can you help provide below information for further checking:
1) latest driver version
2) Device ID, you may rerfer to website below on how to obtain the device ID, Click on the Windows 7 or Windows 8 to expand the entry for the steps.
we have the same problem and we found out the following:
When a USB device is to the computer, the nic has no package loss. This can be keyboard, usb stick, scanner, whatever. If no USB device is connected, you will get the package loss.
It works also if you disable usb controller in device manager --> no package loss.
We have updated to newest Intel drivers (chipset, usb, network), still package loss if no usb devices connected to pc.
HP EliteDesk 800 G1 USDT.
Independently wether USB device is connected or not, no package loss if nic link speed is set to 10 MBit/s.
For us it seems that there is a power distribution problem, the motherboard has not enough power. We "guess" that with a link speed of 10 MBit/s the nic needs less power.
Were there any NIC revisions the past months ?? Is this only related to HP EliteDesk 800 G1 USDT or are there other computer models and manufacturers having same problem??
Will there be a new Driver?
You mentioned a while that you did not experience this issue using the HP with I218-LM onboard adapter. Can you also provide the details generated when you execute Get-IntelNetAdapter | select * specifically on the EEPROM version and Device ID? We want to check if there are differences between the two that can help us solve the issue.
I'm out of the office until monday, but to make it even more difficult to troubleshoot we have multiple Dell 9020 AIO with I217-LM with problems, but also a few without...
Same firmware/bios, same cable, same switchport, same switch, same driver etc.
To rule out software completely we even swapped hd's, but the troublesome one persisted with packetloss. Its only sometimes it seem to initialize correctly (like when that hardware diag is run) without packetloss, but then disabling/enabling nic again results back to the unstable connection.
I will do the Get-IntelNetAdapter | Select * on both Dell 9020 i currently have.
Is there a newer firmware out then 1.3? Is there a way to reflash 1.3 to see if that helps or to check more low level whats the difference between the two?
Thanks! This issue is bugging us for a while, and i wish we could get the funding to just migrate everything to gigabit switches (then the problem goes away) but this is not gonna happen anytime soon at the University...
Rich, sorry for the delay.
I compared both i217-LM's with Get-IntelNetAdapter | Select *, the output is exactly the same, same firmware etc.
Grizzlybear for what its worth i also tried fiddling with USB, but this didn't help or change anything.
I just got a new system on my desk, the HP model with HP 800 G1 AIO, and it has the same nic, i will do some tests with that system too.
Meanwhile we have found out that the problem appears if on all five usb root hubs the power save option is activated: Allow the computer to turn off this device to save power.
If we deactivate this option on at least one of the usb root hubs, the nic works perfectly. That was the reason why the nic also worked perfectly when we connected at least one usb device to the pc (then power save mode for usb automatically deactivated). It also somehow describes why nic works with 10 MBit/S when no usb device is connected and power save option is activated on all usb root hubs, nic needs less power.
OptiPlex 9020 SFF and HP EliteDesk 800 G1 have also the same manufacturer part: RJ45 jack + 2x USB 2.0 Port.
The EliteDesk 800 G1 that have the same problem have the following part-number from manufacturer UDE: RU1H251NRW2F
I am sorry for the late reply.
So the HP 800 G1 AIO which also uses I217-LM does not exhibit this kind of issue. Can you provide me the device ID?
I might be mistaken but I think you mentioned a while back that you are using a system that has the I218-LM which is not having the same problem, right? Can you also provide the device ID?
Can you try these suggestions provided on the link to see if it helps? Network Connectivity — Tuning Intel® Ethernet Adapter Throughput Performance
>So the HP 800 G1 AIO which also uses I217-LM does not exhibit this kind of issue Can you provide me the device ID??
Correct, DeviceID is: VEN_8086&DEV_153A&SUBSYS_18E6103C&REV4
> I might be mistaken but I think you mentioned a while back that you are using a system that has the I218-LM which is not having the same problem, right? Can you also provide the device ID?
True, but the deviceID is the same as the bad ones... So its more a hardware/firmware combination? Although from what i can check the firmware is the same (1.3).
Is there anyway i can try to reflash 1.3 or is there a 1.4 available internally yet which i could try?