4 Replies Latest reply on May 8, 2015 2:18 PM by jonathan_intel

    P3600 SSDPEDME800G4: Driver Freeze Lock

    BillGuthrie

      P3600 SSDPEDME800G4:

      I had this NVMe drive working as a secondary drive under Windows 8.1.  I tried to shuffle my PCIe slots (ASUS Z97-a) but with the drive in the new PCIe Gen3 slot the system did a series of quick power resets and failed to boot.  Back in the old slot I now get the message: 'IntelNVMeDriverFreezeLock: NVMe Device Not Detectable'.  The drive has disappeared from the OS.  What does this mean?  Is there a way to recover the SSD?  I am not worried about the data.

        • 1. Re: P3600 SSDPEDME800G4: Driver Freeze Lock
          jonathan_intel

          Hello BillGuthrie,

           

          Here are some initial recommendations you can try:

           

          - Would it be possible to go back to a restore point previously created in Windows?

           

          - Were you using the NVMe driver from Intel? or the in box driver from Windows? Let us know which driver version you had installed.

           

          - You mentioned that the SSD was used as a secondary drive, can you confirm if it contained any data or programs that may have been required or checked by Windows during the startup process?

           

          - Check if you are able to uninstall and delete the current NVMe driver, then download and install Intel® Solid-State Drive Data Center Family for PCIe Drivers 1.1.0.1004.

          • 2. Re: P3600 SSDPEDME800G4: Driver Freeze Lock
            BillGuthrie

            Hello Jonathan,

             

            Thanks for the feedback.

            I was not using Intel's NVMe driver, I was using the Windows 8.1 driver.  However I installed the Intel driver as per your suggestion and it did not change the situation, the error message above still appears during system boot-up.

            I spent looked into the device information:

            Under Windows' Device Manager application I looked under 'Disk drives' and the P3600 is not there, I only find the hard drive on which I installed Windows (the boot drive)

            However under the category 'Storage controllers' I do see my newly installed Intel driver 'Intel(R) Solid-State Drive P3700/P3600/P3500/750 Series'.

            I right clicked and opened 'Properties' and in the 'Events' tag went to 'View All Events...' and there appears to be a problem.

            This is the message: 'Device PCI\VEN_8086&DEV_0953&SUBSYS_37098086&REV_01\4&3834d97&0&0008 had a problem starting'

             

            The more detailed XML info is:

            - <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">

            - <System>

              <Provider Name="Microsoft-Windows-Kernel-PnP" Guid="{9C205A39-1250-487D-ABD7-E831C6290539}" />

              <EventID>411</EventID>

              <Version>0</Version>

              <Level>2</Level>

              <Task>0</Task>

              <Opcode>0</Opcode>

              <Keywords>0x2000000000000000</Keywords>

              <TimeCreated SystemTime="2015-04-27T23:15:42.194069500Z" />

              <EventRecordID>241</EventRecordID>

              <Correlation />

              <Execution ProcessID="4" ThreadID="2352" />

              <Channel>Microsoft-Windows-Kernel-PnP/Configuration</Channel>

              <Computer>arch_test</Computer>

              <Security UserID="S-1-5-18" />

              </System>

            - <EventData>

              <Data Name="DeviceInstanceId">PCI\VEN_8086&DEV_0953&SUBSYS_37098086&REV_01\4&3834d97&0&0008</Data>

              <Data Name="DriverName">oem19.inf</Data>

              <Data Name="ClassGuid">{4D36E97B-E325-11CE-BFC1-08002BE10318}</Data>

              <Data Name="ServiceName">IaNVMe</Data>

              <Data Name="LowerFilters" />

              <Data Name="UpperFilters" />

              <Data Name="Problem">0x15</Data>

              <Data Name="Status">0x0</Data>

              </EventData>

              </Event>

             

            Is there any useful information there?  Do you think the SSD is damaged?  Or is there some way I can recover it?

            Thanks again

            • 3. Re: P3600 SSDPEDME800G4: Driver Freeze Lock
              jonathan_intel

              Hello BillGuthrie,

               

              Please check your private messages.

              We would like to get some additional information, this will help us to determine the actions required to resolve this issue.

              • 4. Re: P3600 SSDPEDME800G4: Driver Freeze Lock
                jonathan_intel

                To provide better assistance for this type of issue, please contact your nearest Intel Customer Support Center.