4 Replies Latest reply on May 8, 2015 2:18 PM by jonathan_intel

    P3600 SSDPEDME800G4: Driver Freeze Lock


      P3600 SSDPEDME800G4:

      I had this NVMe drive working as a secondary drive under Windows 8.1.  I tried to shuffle my PCIe slots (ASUS Z97-a) but with the drive in the new PCIe Gen3 slot the system did a series of quick power resets and failed to boot.  Back in the old slot I now get the message: 'IntelNVMeDriverFreezeLock: NVMe Device Not Detectable'.  The drive has disappeared from the OS.  What does this mean?  Is there a way to recover the SSD?  I am not worried about the data.

        • 1. Re: P3600 SSDPEDME800G4: Driver Freeze Lock

          Hello BillGuthrie,


          Here are some initial recommendations you can try:


          - Would it be possible to go back to a restore point previously created in Windows?


          - Were you using the NVMe driver from Intel? or the in box driver from Windows? Let us know which driver version you had installed.


          - You mentioned that the SSD was used as a secondary drive, can you confirm if it contained any data or programs that may have been required or checked by Windows during the startup process?


          - Check if you are able to uninstall and delete the current NVMe driver, then download and install Intel® Solid-State Drive Data Center Family for PCIe Drivers

          • 2. Re: P3600 SSDPEDME800G4: Driver Freeze Lock

            Hello Jonathan,


            Thanks for the feedback.

            I was not using Intel's NVMe driver, I was using the Windows 8.1 driver.  However I installed the Intel driver as per your suggestion and it did not change the situation, the error message above still appears during system boot-up.

            I spent looked into the device information:

            Under Windows' Device Manager application I looked under 'Disk drives' and the P3600 is not there, I only find the hard drive on which I installed Windows (the boot drive)

            However under the category 'Storage controllers' I do see my newly installed Intel driver 'Intel(R) Solid-State Drive P3700/P3600/P3500/750 Series'.

            I right clicked and opened 'Properties' and in the 'Events' tag went to 'View All Events...' and there appears to be a problem.

            This is the message: 'Device PCI\VEN_8086&DEV_0953&SUBSYS_37098086&REV_01\4&3834d97&0&0008 had a problem starting'


            The more detailed XML info is:

            - <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">

            - <System>

              <Provider Name="Microsoft-Windows-Kernel-PnP" Guid="{9C205A39-1250-487D-ABD7-E831C6290539}" />







              <TimeCreated SystemTime="2015-04-27T23:15:42.194069500Z" />


              <Correlation />

              <Execution ProcessID="4" ThreadID="2352" />



              <Security UserID="S-1-5-18" />


            - <EventData>

              <Data Name="DeviceInstanceId">PCI\VEN_8086&DEV_0953&SUBSYS_37098086&REV_01\4&3834d97&0&0008</Data>

              <Data Name="DriverName">oem19.inf</Data>

              <Data Name="ClassGuid">{4D36E97B-E325-11CE-BFC1-08002BE10318}</Data>

              <Data Name="ServiceName">IaNVMe</Data>

              <Data Name="LowerFilters" />

              <Data Name="UpperFilters" />

              <Data Name="Problem">0x15</Data>

              <Data Name="Status">0x0</Data>




            Is there any useful information there?  Do you think the SSD is damaged?  Or is there some way I can recover it?

            Thanks again

            • 3. Re: P3600 SSDPEDME800G4: Driver Freeze Lock

              Hello BillGuthrie,


              Please check your private messages.

              We would like to get some additional information, this will help us to determine the actions required to resolve this issue.

              • 4. Re: P3600 SSDPEDME800G4: Driver Freeze Lock

                To provide better assistance for this type of issue, please contact your nearest Intel Customer Support Center.