Hello Miko11, thanks for joining the Intel Community.
For this kind of behavior I would recommend you to check if this feature was previously enable on BIOS.
Please update the BIOS to the latest version available 247 Intel® Download Center
Then, please install the following drivers:
Wireless driver: Intel® Download Center
Bluetooth driver: Intel® Download Center
Please let me know the results.
Hello Sylvia, thank you very much for your answer. Below is a screenshot from my BIOS after I made the update. I think everythink is OK there:
Then I installed the drivers you recommended (first for the wireless, then for Bluetooth). During the Installation process no error messages appeared.
Unfortunately bluetooth is still missing in my device manager:
Under services.msc the support for bluetooth is carried out it seems. (I have a german Windows Version). Anything else I can try?
It seems that the drivers and system configurations are ok; the next step would be to replace the unit.
Please contact the place of purchase or Intel customer support for you region for a replacement.