Hi, issue also happens with 4000HD with nVidia GTX870m
Confirming the exact same scenario as described by dydog ; i´m now with Windows 7 , but if Intel provides a solution i´m willing to update again to windows 10 for testing.
You may find more information on EA and nVidia threads :
It is important to say that OEM drivers include special features that will work specifically for your computer. This is why installing the driver from the Computer Manufacture is very important.
You can try installing our generic driver but it does not include the special features from the OEM design. Here you can download the driver from our side: https://downloadcenter.intel.com/download/24785/Intel-Iris-and-HD-Graphics-Driver-for-Windows-7-8-8-1-64-bit
For Systems with hybrid graphics configuration, it is extremely important to install the driver from the Computer Manufacture.
Remember that the computer will use the video card resources when running high performance applications like games so the scaling options of the game is handled by the video card not the Intel® HD graphics.
Please provide me with the graphics report, dxdiag report and system information. How to get it?
Dxdiag Report: Type dxdiag in Start Menu> open> Save> Attach using Advanced Editor Options.
System Information: Click Start> Type System Information> Click File> Export> Save File> Attach using Advanced Editor Options.
Graphics Report: Right click on desktop> Graphics Properties> Options> Drop Down Menu> Information Center> Save> Attach using Advanced Editor Options.
Provide me if possible a download link for me to get a demo of this game so I can test it from my side.
Ok, i´ll update again my system to Windows 10 ( DAI works normally with Windows 7 ), my system is not branded, it is a Clevo Notebook system, just like a unbranded workstation, but in a notebook casing. It´s built by a Brazilian company called Avell, i´ve spoken with them, they just put the parts togheter, so all standard drivers ( from Intel and nVidia ) are the valid ones, no OEM tampering.
Once i finish the upgrade process, i´ll install this driver you suggested and build a zip file with the logs for you to take a look.
About the DAI demo, it seems it´s not available, but maybe if you speak with someone within EA they can give Intel a copy for research on this anoying issue.
Thank you very much, we are in a kind of a black hole, as this issue is shared among Intel, nVidia and EA ( because it only happens with systems that´s running windows 8 and up, with GTX 8xxM and optimus system).
many thanks for your interest into this problem.
I'm going to send you the details of my system, but please note a couple of important things:
- I run Windows 10TP build 10049 with the latest available drivers from both Intel and Nvidia. I understand that this is still a system in development, but the problem is reported in ALL optimus system with Windows 8, 8.1 and 10 with all the set of drivers existent
- My system, as the one of AFSFigueiredo, is based on Clevo. Manufacturer just provides standard drivers not customized.
- The Nvidia Control Panel for Optimus system is not allowing to select the option 'Override the scaling mode set by games and programs''. This option solves the problem on desktop systems. I have been told that this option is not available in Optimus system because the output of the secondary card is sent to the primary and the scaling options should be managed in the Intel control panel. There is no such option in Intel Driver.
Unfortunately I confirm that I cannot find an available demo for the PC version.
Just one more thing: it looks like the issue is appearing on another recent famous game: Metal Gear Solid V: Ground Zeroes.
I shall try to involve more people using Windows 8 on the issue.
Updated again to Windows 10, issue presented as expected ( when lauching Dragon Age Inquisition, the screen just flashes and the game starts windowed ).
Files attached as requested, thanks for the support !
Thank you for sharing this information. Please uninstall the current graphics driver and install this one:
As part of the troubleshooting steps, I also would like you to try this driver version 4080 provided by another customer on post 12 here:
We have received some reports from customers saying the driver version 4080 works just fine. Please try it and let me know how it goes.
I´m having a hard time to change the driver ... The package i downloaded from the URL you pointed, says that :
" This computer does not meet the minimum requirements for installing the software"
and when i try to use the "manual" update, pointing directly to the igdlh64.inf file , Windows says :
The folder you specified doesn´t contain a compatible software driver for your device ... ... make sure it is designed to work with Windows for x64-based system .
But i could test with the 10.18.10.3383 , same issue
and the one Windows find´s on the auto-update , 10.18.15.4124, also presenting the issue.
I tryed the Intel Driver update utility, it downloads the 220.127.116.11.4156, it completes the installation, but when i restart, the active driver still the 10.18.15.4124
If i completely erase the Intel driver, Windows uses a generic one, and the game doesn´t switch to the NVidia GPU, but go to full screen.
I tested the 18.104.22.168.4080 as you mentioned on the other thread, it also "fakes" the installation, it completes the install, but when i reboot it stills the 10.18.15.4124.
Any tips ?
Could install the 10.18.10.3496 , older one .... Same issue ....
I am having the very same experience on AFSFigueiredo with changing the driver in Windows 10, with the only difference that I'm no more able to switch to the Windows Base Driver (I get a blue screen when I try).
I guess we shall have to wait for Windows 10 to be more stable and accept new versions of the driver.
I really hope that one of the many experiencing the problem in Windows 8 will show up to make some more tests.
One more thing, it is very strange that AFSFigueiredo is not able to run the game with the Nvidia card when the Windows Base Driver is installed. I'm starting to think that despite I forced the game to use the Nvidia GPU when I was with the basic driver for the Intel one, the full screen was working because the option was bypassed.
Despite all, the lack of scaling options in the Control panel for Optimus laptop must be a hint that something is wrong in the relation between Nvidia driver and Intel driver in Optimus laptops. Maybe a joint effort between the 2 companies would be the only solution.
I have the same issue with Intel HD Graphics 4600 and Nvidia 850m.
If I remove the driver Intel HD Graphics, the game starts to run in full screen.
Also, after installing the latest driver 22.214.171.124.4170 and reboot the computer in the Device Manager says that the installed driver - 10.18.14.4170.
We are checking this information. We are sorry for the delay on this process.
I also have the same issue on my ASUS laptop. Intel HD Graphics 4600, NVIDIA GeForce GTX 870m.
We have replicated this issue and we are currently investigating.
Please try updating the driver from the Computer Manufacture since your system has Hybrid Graphics (switchable graphics) and it may need special drivers or configuration to work properly.
I updated the both the Intel and Nvidia drivers from the Asus support site. They looked to be the same versions I had before. The issue remains.