3 Replies Latest reply on Apr 17, 2015 8:11 AM by allan_intel

    Intel HD Graphics Family 4400 Driver Issues?


      Alright... So I just bought this new Asus Notebook, and there is only one game that I want to play on it. The game is having Graphics issues and the only thing I can think of is the Graphics Card Drivers. I can't seem to get any Driver to work solidly and when I go into my Device Manager to look at my Graphics Card Properties, the Driver date is 4/30/2014. I highly doubt that is the latest driver for the Graphics Card. When I select 'Update Driver' in that menu, it says that it's up to date. My wife had the same issue with the same game but it was fixed after she updated her NVIDIA Graphics Card. Here are my specs:



      System Information


         Operating System: Windows 8.1 64-bit (6.3, Build 9600) (9600.winblue_gdr.140221-1952)

                 Language: English (Regional Setting: English)

      System Manufacturer: ASUSTeK COMPUTER INC.

             System Model: Q502LA

                     BIOS: Q502LA.204

                Processor: Intel(R) Core(TM) i5-4210U CPU @ 1.70GHz (4 CPUs), ~2.4GHz

                   Memory: 8192MB RAM

      Available OS Memory: 8076MB RAM

                Page File: 2906MB used, 7088MB available

              Windows Dir: C:\Windows

          DirectX Version: DirectX 11

      DX Setup Parameters: Not found

         User DPI Setting: Using System DPI

      System DPI Setting: 120 DPI (125 percent)

          DWM DPI Scaling: UnKnown

           DxDiag Version: 6.03.9600.16384 64bit Unicode



      Display Devices


                Card name: Intel(R) HD Graphics Family

             Manufacturer: Intel Corporation

                Chip type: Intel(R) HD Graphics Family

                 DAC type: Internal

              Device Type: Full Device

               Device Key: Enum\PCI\VEN_8086&DEV_0A16&SUBSYS_168D1043&REV_0B

           Display Memory: 1792 MB

         Dedicated Memory: 32 MB

            Shared Memory: 1760 MB

             Current Mode: 1920 x 1080 (32 bit) (60Hz)

             Monitor Name: Generic PnP Monitor

            Monitor Model: unknown

               Monitor Id: LGD0457

              Native Mode: 1920 x 1080(p) (60.020Hz)

              Output Type: Internal

              Driver Name: igdumdim64.dll,igd10iumd64.dll,igd10iumd64.dll,igdumdim32,igd10iumd32,igd10iumd32

      Driver File Version: 10.18.0010.3540 (English)

           Driver Version:

              DDI Version: 11.1

           Feature Levels: 11.1,11.0,10.1,10.0,9.3,9.2,9.1

             Driver Model: WDDM 1.3

      Graphics Preemption: DMA

      Compute Preemption: Thread

                 Miracast: Supported

      Hybrid Graphics GPU: Integrated

           Power P-states: Not Supported

        Driver Attributes: Final Retail

         Driver Date/Size: 4/23/2014 14:58:32, 26175360 bytes

              WHQL Logo'd: Yes

          WHQL Date Stamp:

        Device Identifier: {D7B78E66-4956-11CF-277E-8736B6C2C735}

                Vendor ID: 0x8086

                Device ID: 0x0A16

                SubSys ID: 0x168D1043

              Revision ID: 0x000B

      Driver Strong Name: oem27.inf:5f63e5341cc65b69:iHSWM_w81:\ven_8086&dev_0a16&subsys_168d1043

           Rank Of Driver: 00DA0001

              Video Accel: ModeMPEG2_A ModeMPEG2_C ModeWMV9_C ModeVC1_C

              DXVA2 Modes: DXVA2_ModeMPEG2_VLD  DXVA2_ModeMPEG2_IDCT  DXVA2_ModeWMV9_IDCT  DXVA2_ModeVC1_IDCT  DXVA2_ModeH264_VLD_NoFGT 


             D3D9 Overlay: Supported

                  DXVA-HD: Supported

             DDraw Status: Enabled

               D3D Status: Enabled

               AGP Status: Enabled




      Do I need to up my dedicated memory? Is it just a matter of Intel not liking the game? [I highly doubt that]


      Please help!