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Hello, I am changing out my motherboard and removing/reinstalling my I7 4770k processor. The processor came apart while doing so. The top metal part, heat collector, I assume, separated from the bottom circuit board. Is this a problem? Looks like there is

DJame4
Beginner
‎04-11-2015 05:27 PM
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Hello, I am changing out my motherboard and removing/reinstalling my I7 4770k processor. The processor came apart while doing so. The top metal part, which has the intel information about the processor which is the heat collector, I assume, separated from the bottom circuit board. Is this a problem? Looks like there is either a silver thermal paste or a glue of some sort that this was attached with. Is this normal or is it broken now? If it is normal, do I clean the thermal paste and reapply? What should I do?

Thank you,

Douglas Soaring Eagle

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Jose_H_Intel1
Employee
‎04-13-2015 12:08 PM
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This is not normal. Please contact your nearest http://www.intel.com/p/en_US/support/contactsupport Intel support team for further assistance.

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