You may try either one of the following steps:
- Uninstall the driver you installed recently and install a different version from the manufacturer’s website.
- Uninstall Intel® Rapid Storage Technology in safe mode and install a supported version.
It is advised to create a backup of your RAID volume or any important data before executing the steps above. We recommend Intel® Rapid Storage Technology v12.9 for Intel® 7 Series Chipset.
Regrets for the untimely response. I have been traveling for work for several weeks.
Part of the problem is Windows automatically installs a driver (see pic). When I uninstall that driver, which driver should I install? An Intel driver or one from the hard drive manufacturer (Western Digital)? I looked but only found a firmware driver for the WD drives.
A bigger, possibly better, question is, What is the most efficient way to monitor the drives in my array? Until Windows automatically installed an updated driver, I was using RST. If there is a more efficient way, I am eager to proceed directly to it.
Is there a more direct way to Intel support than this forum?
Could it be better to troubleshoot the graphics card driver instead of the Hard Drive or RAID controller driver?
Would a system restore be of help?
If the drives are connected to the Intel® Chipset the only software to manage RAID arrays is Intel® Rapid Storage Technology.
You may contact Intel Support for Intel® Chipsets via chat or e-mail.
First of all, I resolved the problem over the weekend. The root of the problem was Intel Rapid Storage Technology. The sequence of installation of the drivers and applications is critical, and I was unable to determine the difference between drivers and applications based on the descriptions. Once I put my mind to it, and had several hours of uninterrupted time that I had to regrettably devote to this issue, I was able to resolve it.
Prior to Friday, I used Intel chat. I was referred to my motherboard manufacturer, who - if you have not guessed already - referred me to Intel. The old supply chain two step.
joe_intel, I appreciate your time and recommendations. Unfortunately, they were too little, too late. But again, to end on a positive note, the issue is resolved.