Can you please post your system information report and the graphics report? How to get it?
System Information: Click Start> Type System Information> Click File> Export> Save File> Attach using Advanced Editor Options.
Graphics Report: Right click on desktop> Graphics Properties> Options> Drop Down Menu> Information Center> Save> Attach using Advanced Editor Options.
Also, can you let me know the model of the monitor you are using and the type of connection (HDMI,DP,DVI,VGA)?
I've attached the system information, but I was confused by your proposed menu hierarchy. (I'm missing the submenu "options". See attachment menu.png.)
Possibly I found what you want in the "Control for Intel-HD-Graphics" application.
After a week of testing, I want to add that it doesn't happen all the time. (Perhaps once in four times).
It is easier to reproduce if a VBOX virtual machine (with Ubuntu 14.10) is also running, but again not always. And this is not a precondition either.
My Monitor is recognized by Windows as Medion MD 20777 and is connected with HDMI.
The system still works somewhat when the problem occurs. I can still save data etc.
It even helps to log off and log on again (without complete restart).
If there is a way to reinit the graphics system, (by shortcut) this would help.
As RAM I have 2 x Kingston KVR16LS11/4 (from the compatibility list).
I have the same problem with 5i5RYH. If you like, I can send you a link to a video of the display problem I have made.
For reference, the same problem is reported here:
The only solution so far is to roll back to driver version 4080. I guess there are enough reports of this problem now in different threads to warrant some further investigation.
new here and just bought the NUC 5i5ryh last week. running 8.1, samsung pce 256G ssd and 16G 1866 ram.
I've got the same problem, but it seems to happen more often than others have reported.
1st saw it when I was playing super hexagon (steam) and quit out of it and bonkers display...
putting it to sleep then bonkers on wakeup, and others...running the latest (4156) driver...
as an aside running the intel driver update exe yields some screwy behaviour also, i.e. it keeps wanting to update drivers
that are already current and others just fail, annoying...it doesn't give the driver versions for all of them also....
cheers, (Toronto, Canada NUC newbie)
I am going to check on this and I will be back. I will try to replicate this from my side. I appreciate if you can provide step by step how the reproduce the problem.
simply doing a sleep then upon wakeup you get the 'bonkers' screen.....pretty basic....
what a nuisance.....hope the responsible driver engineer(s) can get on this asap....
nice little computer, the NUC, and buying from Intel I thought I would be pretty immune to this sort of thing....
Thank You. I will be back soon with more information.
Thank you everyone for the responses.
For a few days now I've been using driver version 4080. So far without issues.
Thank you for reporting this back to us.
My goodness guys I SO hope this is what has been causing this EXACT problem on a client PC
I had to re-install all Windows and Drivers on-site, grabbing the latest version. I got a report back from customer this was happening not even 48 hours later!
I've contacted Intel. The standard response was to install the LATEST drivers (which are already on there obviously, and I DID explain this!), then try swapping RAM and SSD. Being a reseller, this would have cost me so much money trying to track and fix, I would lose any margin I may have made on the system.
What makes this worse is that I cannot find the archived driver by itself on the support site (I DO have it here in the March bundle). I'm currently zipping it up and uploading to a cloud drive for the customer to access.
Any chance Intel can pull that newest driver off the site immediately pending investigation and putting a link to 4080 back on? If it's part of standard Windows Update, take it off there IMMEDIATELY otherwise I'll get support calls from all my customers very shortly very likely.
Get this sorted guys, Intel, you cannot drop the ball like this. The new driver is still on your web site. You're going to get flooded by support calls (which you obviously do not have the correct responses for in your system yet either!!!) if you don't.
4080 7-zipped from my GDrive.
I know you don't know me from a bar of soap, so won't blame you if you don't download or use it but I'm just making it available:
Just fixed my customer's NUC with this exact file.
We are sorry for all the inconveniences during this process. I have sent this information to our development team to take a look on it.
Thank you for sharing this information with us.
Also noticing the driver update program's screwy behaviour reported here. Please fix it. It is suggesting drivers that are wrong versions and the other issues mentioned.